Twilio Visa Sponsorship Jobs USA
Twilio is a leading cloud communications platform known for building the infrastructure behind messaging, voice, and email products used by developers worldwide. For visa-sponsored job seekers in software engineering and technical roles, Twilio has established a consistent track record as an active H-1B visa and Green Card sponsor.
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Get Access To All JobsWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Manager, Personalized Support.
About the job
The Personalized Support team is the team of TAMs & Personalized Support Engineers who help our top customers and are key part of our Twilio’s Global Support organization. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Responsibilities
In this role, you’ll:
- Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for our strategic customers. The team’s role is to assist customers to resolve complex technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.
- As the Technical Support Manager of the Personalized Support team you will be their coach and leader bringing out the best in each of your team members with keen interest in their overall well being.
- You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks and pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.
- You will also be working alongside our Sales and Customer Success teams to forecast the growth and scale the team. You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
-
Required:
-
5+ years experience in management of a technical support team in a web-based software or SaaS company.
- Passionate about the customer experience and driving exceptional customer satisfaction results.
- Recognize that the only way to do that is to develop and coach your employees, to treat them the same way you would want them to treat your customers.
- Ability to lead a team to effectively develop and achieve the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Manager, Personalized Support.
About the job
The Personalized Support team is the team of TAMs & Personalized Support Engineers who help our top customers and are key part of our Twilio’s Global Support organization. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Responsibilities
In this role, you’ll:
- Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for our strategic customers. The team’s role is to assist customers to resolve complex technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.
- As the Technical Support Manager of the Personalized Support team you will be their coach and leader bringing out the best in each of your team members with keen interest in their overall well being.
- You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks and pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.
- You will also be working alongside our Sales and Customer Success teams to forecast the growth and scale the team. You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
-
Required:
-
5+ years experience in management of a technical support team in a web-based software or SaaS company.
- Passionate about the customer experience and driving exceptional customer satisfaction results.
- Recognize that the only way to do that is to develop and coach your employees, to treat them the same way you would want them to treat your customers.
- Ability to lead a team to effectively develop and achieve the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Job Roles at Twilio
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Get Access To All JobsTips for Finding Twilio Visa Sponsorship Jobs USA
Target engineering and developer-facing roles
Twilio's sponsorship activity is concentrated in software engineering, developer relations, and technical product roles. If your background aligns with cloud communications or API infrastructure, you're applying in the strongest sponsorship lane Twilio has.
Understand Twilio's Green Card commitment
Twilio sponsors a substantial volume of Green Cards relative to its H-1B filings, signaling long-term investment in international employees. This is a strong sign that sponsored hires aren't stuck in temporary status indefinitely, pursue roles with that trajectory in mind.
Prepare for a technical-first interview process
Twilio is a developer-infrastructure company, expect coding assessments, system design interviews, and product thinking questions. Demonstrating depth in distributed systems or API development will strengthen your case before sponsorship ever comes up.
Know which visa types Twilio supports before applying
Twilio sponsors H-1B, TN, F-1 OPT, and F-1 CPT, covering a range of early-career and experienced candidates. Confirm your visa type is supported early, Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history before investing in applications.
Engage with Twilio's developer community as a differentiator
Twilio has an active developer ecosystem including hackathons and a Twilio Champions program. Candidates who've built on Twilio's APIs or contributed to its community have a concrete story to tell in interviews, that's a genuine edge over generic applicants.
Apply early in the hiring cycle ahead of H-1B cap deadlines
If you're targeting an H-1B with Twilio, timing matters. USCIS registrations open in March each year, and employers need time to assess candidates before then. Starting your job search in the fall gives you the best shot at being selected and filed on time.
Frequently Asked Questions
Does Twilio sponsor H-1B visas?
Yes, Twilio sponsors H-1B visas, primarily for software engineering and technical roles. Twilio has a consistent track record as an active H-1B sponsor, and the company also invests heavily in permanent residency, sponsoring Green Cards at a notably high rate relative to its H-1B filings, a sign of genuine long-term commitment to international employees.
Which visa types does Twilio sponsor?
Twilio sponsors H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas. This range covers students on OPT extending their authorization, early-career candidates on CPT, Canadian and Mexican nationals on TN status, and experienced professionals seeking H-1B or permanent residency pathways. The breadth of supported visa types makes Twilio accessible to a wide pool of international candidates.
Which roles or departments at Twilio are most likely to receive visa sponsorship?
Software engineering is the core of Twilio's sponsored hiring, particularly roles in platform infrastructure, backend development, and developer tooling. Technical product management and developer relations roles have also seen sponsorship activity. Twilio's business is built on its API platform, so candidates with hands-on experience in cloud communications, distributed systems, or API development are best positioned.
How do I find visa-sponsored job openings at Twilio?
The most reliable approach is to search for Twilio directly on Migrate Mate, which aggregates visa-sponsoring employers and lets you filter by verified sponsorship history and visa type. This saves time compared to manually vetting job listings, since Migrate Mate confirms which employers have active sponsorship track records before you apply.
How do I time my application to Twilio around the H-1B cap?
USCIS opens H-1B registrations in March, with the cap lottery typically decided by late March or early April. Twilio needs time to assess and select candidates before submitting registrations, so starting your application process in the fall or early winter is ideal. If you're already on F-1 OPT, you may have more flexibility, but earlier is always safer when cap deadlines are fixed.