Customer Service Jobs at University of California Berkeley with Visa Sponsorship
Customer Service roles at UC Berkeley span student services, advising support, and administrative functions across one of the country's largest public research universities. Berkeley has an established process for sponsoring international employees in qualifying roles, making it a realistic target for candidates who need H-1B or employment-based green card support.
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Get Access To All JobsINTRODUCTION
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
DEPARTMENTAL OVERVIEW
Facilities Services, a department within Facilities Services, is responsible for the maintenance of the campus buildings that total approximately 9.2 million square feet of state funded space plus approximately 4 million square feet auxiliary services space. To maintain a campus that is conducive to excellence in learning, research and public safety, Facilities Services staff provide a full range of services, including custodial and grounds support, building maintenance, pest management, recycling and refuse collection, and management of utility infrastructure. Facilities Services also manages the purchase and operation of energy resources and provides specialized engineering and technical services. Additionally, Facilities Services has a support service group which consists of Accounting, Customer Care, Fleet Services, Procurement - Contracts and Storehouse, and the Call and Business Center. The Call and Business Center is the central contact point for campus maintenance requests.
Position Summary
To provide services to campus clients. Receive requests for service by phone and email and route appropriately.
Responsibilities
-
Receive calls from internal/external clients, assess priorities, advance requests, process work orders, handle client complaints, run status reports, process night log and work on call log, process web requests, process UCPD lock requests, coordinate with grounds for outdoor facility requests, receive work and support requests from crafts, and receive auto dialer alarm calls.
-
Coordinate with leads for communication of work status information back to clients.
-
Coordinate with departments for special event requests.
-
Process shutdown requests from crafts, project managers, building personnel, external utility providers, and the city of Berkeley; coordinate with crafts and buildings on verifications, approvals, and confirmations of scope, time, & dates.
-
Run reports and process data from reports for craft shops including: Labor distribution reports, work discrepancy report, work load report, and assist tag reports.
-
Process reports from accounting, for work orders in recharge status without account numbers, or work orders within a MOP status with an account number.
-
Work order creation, including knowing the right status, formatting, and how to apply the recharge policy.
-
Work order completion including entering critical information about crafts' response and knowing complete statuses.
-
Additional duties as assigned by the Supervisor.
REQUIRED QUALIFICATIONS
-
Effective written communication skills to prepare a variety of correspondence, reports, policies and procedures, and training documents.
-
Active listening, interpersonal communication, and problem-solving skills to effectively resolve questions, concerns, issues, or problems and ensure cooperative and productive professional working relationships with a broad workforce in a complex organizational structure.
-
Must be proficient with Microsoft Office applications.
-
Ability to learn computerized Maintenance Management System (IBM) software.
-
Payroll timekeeping software (Kronos) or comparable system.
-
Working knowledge of practices and procedures relating to facility maintenance.
-
Working knowledge of practices and procedures of safety and emergency preparedness.
-
Ability to understand the University's recharge policy.
-
Ability to function under fluctuating workloads, with frequent distractions and interruptions, and complete heavy workloads with established timeframe.
-
Able to work under pressure of deadlines in a stressful environment.
-
Organizational skills to work on multiple tasks with competing deadlines, to establish goals and workload priorities, and to meet deadlines.
-
Able to work both independently and as part of a team.
-
Proficiency in typing and proofreading; both keyboard and 10-key.
-
Ability to work with reports and spreadsheets.
-
High school diploma and/or equivalent experience/training.
SALARY & BENEFITS
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted hourly range that the University reasonably expects to pay for this position is $32.75 (Step 4) - $36.71 (Step 9).
(40 hours/week).
This is a non-exempt, biweekly-paid position.
INTRODUCTION
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
DEPARTMENTAL OVERVIEW
Facilities Services, a department within Facilities Services, is responsible for the maintenance of the campus buildings that total approximately 9.2 million square feet of state funded space plus approximately 4 million square feet auxiliary services space. To maintain a campus that is conducive to excellence in learning, research and public safety, Facilities Services staff provide a full range of services, including custodial and grounds support, building maintenance, pest management, recycling and refuse collection, and management of utility infrastructure. Facilities Services also manages the purchase and operation of energy resources and provides specialized engineering and technical services. Additionally, Facilities Services has a support service group which consists of Accounting, Customer Care, Fleet Services, Procurement - Contracts and Storehouse, and the Call and Business Center. The Call and Business Center is the central contact point for campus maintenance requests.
Position Summary
To provide services to campus clients. Receive requests for service by phone and email and route appropriately.
Responsibilities
-
Receive calls from internal/external clients, assess priorities, advance requests, process work orders, handle client complaints, run status reports, process night log and work on call log, process web requests, process UCPD lock requests, coordinate with grounds for outdoor facility requests, receive work and support requests from crafts, and receive auto dialer alarm calls.
-
Coordinate with leads for communication of work status information back to clients.
-
Coordinate with departments for special event requests.
-
Process shutdown requests from crafts, project managers, building personnel, external utility providers, and the city of Berkeley; coordinate with crafts and buildings on verifications, approvals, and confirmations of scope, time, & dates.
-
Run reports and process data from reports for craft shops including: Labor distribution reports, work discrepancy report, work load report, and assist tag reports.
-
Process reports from accounting, for work orders in recharge status without account numbers, or work orders within a MOP status with an account number.
-
Work order creation, including knowing the right status, formatting, and how to apply the recharge policy.
-
Work order completion including entering critical information about crafts' response and knowing complete statuses.
-
Additional duties as assigned by the Supervisor.
REQUIRED QUALIFICATIONS
-
Effective written communication skills to prepare a variety of correspondence, reports, policies and procedures, and training documents.
-
Active listening, interpersonal communication, and problem-solving skills to effectively resolve questions, concerns, issues, or problems and ensure cooperative and productive professional working relationships with a broad workforce in a complex organizational structure.
-
Must be proficient with Microsoft Office applications.
-
Ability to learn computerized Maintenance Management System (IBM) software.
-
Payroll timekeeping software (Kronos) or comparable system.
-
Working knowledge of practices and procedures relating to facility maintenance.
-
Working knowledge of practices and procedures of safety and emergency preparedness.
-
Ability to understand the University's recharge policy.
-
Ability to function under fluctuating workloads, with frequent distractions and interruptions, and complete heavy workloads with established timeframe.
-
Able to work under pressure of deadlines in a stressful environment.
-
Organizational skills to work on multiple tasks with competing deadlines, to establish goals and workload priorities, and to meet deadlines.
-
Able to work both independently and as part of a team.
-
Proficiency in typing and proofreading; both keyboard and 10-key.
-
Ability to work with reports and spreadsheets.
-
High school diploma and/or equivalent experience/training.
SALARY & BENEFITS
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted hourly range that the University reasonably expects to pay for this position is $32.75 (Step 4) - $36.71 (Step 9).
(40 hours/week).
This is a non-exempt, biweekly-paid position.
See all 15+ Customer Service at University of California Berkeley jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at University of California Berkeley Jobs
Target Roles Tied to Academic Departments
Customer Service positions embedded in academic departments or student affairs units at Berkeley are more likely to qualify as specialty occupations. A student services coordinator role requiring a relevant bachelor's degree has a stronger H-1B foundation than a general front-desk position.
Confirm Your Degree Matches the Role
Berkeley's HR team will assess whether your degree field aligns with the specific position before initiating an H-1B petition. A degree in communications, public administration, or a related field strengthens your case considerably compared to an unrelated major.
Research Berkeley's Visa Sponsorship Policy Early
UC Berkeley processes sponsorship through its Office of International Office. Reach out before your interview to confirm the specific role qualifies for sponsorship. Not every Customer Service classification at the university will meet the specialty occupation threshold required by USCIS.
Find Open Roles Using Migrate Mate
Search for Customer Service openings at Berkeley filtered by visa sponsorship eligibility on Migrate Mate. This saves time by surfacing roles where Berkeley has sponsored similar candidates, so you're applying where your visa situation is already understood.
Prepare for PERM Before Your Offer Letter
If Berkeley sponsors you for an EB-2 or EB-3 green card, PERM labor certification requires the university to document recruitment efforts proving no qualified U.S. workers were available. This process can take over a year, so understanding the timeline before you accept an offer avoids surprises.
Negotiate Sponsorship Terms During the Offer Stage
Ask explicitly whether Berkeley will cover H-1B filing fees and whether premium processing is available through USCIS. Public universities sometimes limit which fees they cover under institutional policy. Confirming this before signing protects you from unexpected out-of-pocket costs.
Customer Service at University of California Berkeley jobs are hiring across the US. Find yours.
Find Customer Service at University of California Berkeley JobsFrequently Asked Questions
Does University of California Berkeley sponsor H-1B visas for Customer Service roles?
Yes, UC Berkeley does sponsor H-1B visas for Customer Service positions, but sponsorship is not automatic for every role. The position must meet USCIS's specialty occupation standard, meaning it typically requires a bachelor's degree in a specific field. Roles within academic departments, student affairs, or specialized administrative units are more likely to qualify than general service desk positions.
How do I apply for Customer Service jobs at University of California Berkeley?
Positions are posted through UC Berkeley's official jobs portal at jobs.berkeley.edu. You can also browse Customer Service openings at Berkeley filtered for visa sponsorship eligibility on Migrate Mate. When applying, tailor your materials to the specific department rather than submitting a generic application. Berkeley's hiring teams often screen for candidates familiar with a university environment and student-facing service.
Which visa types does UC Berkeley commonly use for Customer Service positions?
The H-1B is the most common nonimmigrant visa Berkeley uses for qualifying professional roles, including certain Customer Service positions. For longer-term employment, Berkeley also supports employment-based Green Card pathways through EB-2 and EB-3 classifications, which typically involve PERM labor certification filed with the DOL. Your specific role and degree field will determine which category applies.
What qualifications does UC Berkeley expect for Customer Service roles requiring sponsorship?
Berkeley generally expects a bachelor's degree in a relevant field such as communications, public administration, or a related discipline for roles they'll sponsor. Prior experience in a university or higher education environment is a strong differentiator. Roles supporting international students or academic advising functions may also value familiarity with immigration processes or multilingual communication skills.
How do I plan the timeline if Berkeley sponsors my H-1B for a Customer Service role?
Standard H-1B processing through USCIS takes three to five months from petition filing. Berkeley must file by April 1 for the October 1 start date tied to the annual H-1B cap. If you're already in the U.S. on another status, a cap-exempt filing may be possible. Confirm with Berkeley's international office whether your specific role qualifies as cap-exempt before planning your start date.
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