Customer Support Jobs at University of California Berkeley with Visa Sponsorship
Customer Support roles at UC Berkeley range from student services and financial aid support to IT helpdesk and alumni relations. Berkeley has a well-established international hiring process, and Customer Support positions within its administrative and academic units are included in its visa sponsorship program.
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Get Access To All JobsINTRODUCTION
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
DEPARTMENTAL OVERVIEW
The mission of Residential Life is to facilitate residential student transitions into the intellectual and social communities of the University of California, Berkeley, and to promote personal well-being and respect for the community needs of all residents. Our residential and apartment communities are built on five intentional learning goals including Academic Success, Community Engagement, Diversity & Global Conscientiousness, Identity Exploration, and Holistic Wellness. The Office of the Assistant Vice Chancellor and Dean of Students in Student Affairs is dedicated to creating an inclusive environment that helps all students reach their educational, aspirational, and personal goals. We advocate for the needs of students. We help community members navigate UC Berkeley. We promote diversity and prepare students to contribute to a changing world. We support student health and well-being. We facilitate belonging, community, and leadership development. Above all, we foster compassion and care.
Position Summary
In Residential Life, this position is charged with the execution of the programmatic and day-to-day operations for Residential Support and Community Standards at the University of California, Berkeley. Responsible for providing support to the academic mission of the University by contributing to students' out-of-classroom learning and support. Manages student services for residents using knowledge of learning and student development theory, counsels students. Involves planning, developing, and implementing activities and processes for students in their co-curricular life at the university, including residential life, community support and engagement, student conduct, sexual violence and sexual harassment, and other areas. The Residential Support and Community Standards portfolio includes: residential conduct/restorative justice/community standards, supporting students in crisis, supporting student safety, managing isolation and quarantine, ensuring compliance with local/federal laws and regulations, and maintaining campus partnerships.
APPLICATION REVIEW DATE
The First Review Date for this job is: 03/12/2026.
Responsibilities
Residential Conduct & Compliance Coordination:
- In partnership with key stakeholders in Residential & Student Service Programs (RSSP), Residential Life, and the Division of Student Affairs, this position will plan for and execute a collaborative team approach to individual & community-related conduct and compliance coordination.
- Manage the intake and adjudication process for Residential Support & Community Standards program.
- Reviews all confidential student conduct information and make recommendations in addressing various conduct and behavioral incidents.
- Serve as a Residential Conduct Officer as stipulated by Residential Support & Community Standards (RSCS) policies and procedures to ensure timely and accurate documentation and appropriate follow up after incidents.
- Assist in the enforcement of policies and procedures in the residential community.
- Consult with the RSCS staff or other professional staff members on conduct action as appropriate.
- Respond to student behavior that is inappropriate, in violation of campus policies and procedures, and/or negatively impacts staff or other residents.
- Maintain ongoing communication and foster collaboration with staff from Residential Life, RSSP, the Division of Student Affairs, and other campus departments as necessary to ensure an appropriate exchange of information for all aspects of resident compliance with policy and university directives, including advocating for resource needs.
- Train student volunteers, student staff, and professional staff on Residential Support & Community Standards operations, processes, and protocols.
- Support the Senior Assistant Director for Residential Support & Community Standards in implementing a robust Residential Conduct system that utilizes multiple resolution options.
- Create, develop, implement, and oversee restorative justice pathways as an alternative resolution to the conduct process.
Supervision and Advising:
- Recruit, hire, train, onboard, and supervise four to eight student staff members, including Peer Review Board Coordinators, Specialists, and Conduct Clerks.
- Provide indirect supervision and consultation to the departmental hearing coordinators (senior/resident directors) and appellate coordinators (assistant directors) while they are processing conduct cases.
- Advise the Peer Review Board, a student-led organization that hears approximately 80% of conduct cases in the department. This organization typically has between 15 to 30 volunteer members.
Communication:
- Assist on drafting communication(s) about Residential Support & Community Standards program to the residential community. This includes, but is not limited to, policies, protocols, expectations, helpful tips, etc.
- Partner with RSSP, SA Communications, and other Residential Life staff on this information.
- Assist in the development of surveys and other assessments.
- Develop ideas for physical and digital signage or other marketing materials targeted towards compliance with the Residential Code of Conduct.
Crisis & Risk Management:
- Serve as an expert on risk management for our residential units.
- This person will consult with the Residential Life team and any appropriate partners when assessing crisis situations and provide directions for actions to be taken.
- Facilitate conversations with students and staff in crisis situations.
- This position will be available to provide consultative support to Residential Life staff managing crisis interventions and student mental health concerns.
- Assist in the direction of Residential Life staff and ensure reporting of information in a timely and appropriate fashion as outlined by RSCS staff.
- Serve in the Administrator on Call Duty rotation and work closely with staff from Residential Life, RSSP, Emergency Management, University Health Services, Dean of Students, Student Affairs Safety Officer, UCPD, the Berkeley Fire Department, and the University Fire Marshal to develop, implement, and evaluate response to fire, bomb threats, earthquakes, and other significant safety issues.
- Function as a Campus Security Authority under the Clery Act and under the California Child Abuse and Neglect Act (CANRA) to report observed/suspected abuse or neglect of children, dependent adults, and elders to designated law enforcement or social service agencies.
Project Management & Committee Membership:
- Support and complete multi-unit collaborative projects and programs designed to achieve specific outcomes and to enhance program effectiveness.
- This position will collaborate and coordinate the execution of projects Residential Life selects in support of the residential experience and residential operations.
- This position will utilize project management tools to meet goals and ensure continuity of service planning for Residential Life.
- This position will serve on departmental and divisional committees as needed. Committee representation may include: Hazing Prevention Collaborative, Student Risk Committees, Campus Partner Search Committees, and Housing Appeals Board.
- This position will serve as secondary representation to the Students of Concern Committee and the Office for Prevention of Harassment and Discrimination's Case Management Team.
REQUIRED QUALIFICATIONS
- Advanced knowledge and skills in organization and data management.
- Knowledge in learning theories, student development theories & practice, advising, and counseling techniques.
- Knowledge of academic curricula and student academic support services.
- Advanced oral and written communication skills.
- Interpersonal skills and intercultural competence, including a strong understanding of inclusion and social justice.
- Demonstrated experience in judgment and decision-making, problem-solving, and organizational skills in a student life environment.
- Skills in monitoring/assessing people, processes, or services to make improvements.
- Knowledge of risk assessment principles and demonstrated experience in evaluating risks in a student life environment.
- Knowledge in the areas of counseling and crisis intervention, conflict mediation, student and leadership development theory, student conduct administration, multicultural and educational programming, academic support, and safety and security programs.
- Bachelor's degree in related area and/or equivalent experience/training.
PREFERRED QUALIFICATIONS
- Experience hearing conduct cases and providing decisions.
- Knowledge of working through crisis management in the residential environment.
- Experience with managing software systems, such as Advocate or Maxient.
- Experience with restorative justice and/or conflict mediation.
- Experience working with a cross-collaborative team on a long-term project/basis.
- Knowledge of applicable state and federal laws related to the field, including but not limited to, Jeanne Clery Act, CANRA, Title VI, and Title IX.
- Master's degree in counseling, higher education or student affairs.
SALARY & BENEFITS
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted annual salary or hourly range that the University reasonably expects to pay for this position is $75,000.00 - $85,000.00.
This is an exempt monthly-paid position.
INTRODUCTION
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
DEPARTMENTAL OVERVIEW
The mission of Residential Life is to facilitate residential student transitions into the intellectual and social communities of the University of California, Berkeley, and to promote personal well-being and respect for the community needs of all residents. Our residential and apartment communities are built on five intentional learning goals including Academic Success, Community Engagement, Diversity & Global Conscientiousness, Identity Exploration, and Holistic Wellness. The Office of the Assistant Vice Chancellor and Dean of Students in Student Affairs is dedicated to creating an inclusive environment that helps all students reach their educational, aspirational, and personal goals. We advocate for the needs of students. We help community members navigate UC Berkeley. We promote diversity and prepare students to contribute to a changing world. We support student health and well-being. We facilitate belonging, community, and leadership development. Above all, we foster compassion and care.
Position Summary
In Residential Life, this position is charged with the execution of the programmatic and day-to-day operations for Residential Support and Community Standards at the University of California, Berkeley. Responsible for providing support to the academic mission of the University by contributing to students' out-of-classroom learning and support. Manages student services for residents using knowledge of learning and student development theory, counsels students. Involves planning, developing, and implementing activities and processes for students in their co-curricular life at the university, including residential life, community support and engagement, student conduct, sexual violence and sexual harassment, and other areas. The Residential Support and Community Standards portfolio includes: residential conduct/restorative justice/community standards, supporting students in crisis, supporting student safety, managing isolation and quarantine, ensuring compliance with local/federal laws and regulations, and maintaining campus partnerships.
APPLICATION REVIEW DATE
The First Review Date for this job is: 03/12/2026.
Responsibilities
Residential Conduct & Compliance Coordination:
- In partnership with key stakeholders in Residential & Student Service Programs (RSSP), Residential Life, and the Division of Student Affairs, this position will plan for and execute a collaborative team approach to individual & community-related conduct and compliance coordination.
- Manage the intake and adjudication process for Residential Support & Community Standards program.
- Reviews all confidential student conduct information and make recommendations in addressing various conduct and behavioral incidents.
- Serve as a Residential Conduct Officer as stipulated by Residential Support & Community Standards (RSCS) policies and procedures to ensure timely and accurate documentation and appropriate follow up after incidents.
- Assist in the enforcement of policies and procedures in the residential community.
- Consult with the RSCS staff or other professional staff members on conduct action as appropriate.
- Respond to student behavior that is inappropriate, in violation of campus policies and procedures, and/or negatively impacts staff or other residents.
- Maintain ongoing communication and foster collaboration with staff from Residential Life, RSSP, the Division of Student Affairs, and other campus departments as necessary to ensure an appropriate exchange of information for all aspects of resident compliance with policy and university directives, including advocating for resource needs.
- Train student volunteers, student staff, and professional staff on Residential Support & Community Standards operations, processes, and protocols.
- Support the Senior Assistant Director for Residential Support & Community Standards in implementing a robust Residential Conduct system that utilizes multiple resolution options.
- Create, develop, implement, and oversee restorative justice pathways as an alternative resolution to the conduct process.
Supervision and Advising:
- Recruit, hire, train, onboard, and supervise four to eight student staff members, including Peer Review Board Coordinators, Specialists, and Conduct Clerks.
- Provide indirect supervision and consultation to the departmental hearing coordinators (senior/resident directors) and appellate coordinators (assistant directors) while they are processing conduct cases.
- Advise the Peer Review Board, a student-led organization that hears approximately 80% of conduct cases in the department. This organization typically has between 15 to 30 volunteer members.
Communication:
- Assist on drafting communication(s) about Residential Support & Community Standards program to the residential community. This includes, but is not limited to, policies, protocols, expectations, helpful tips, etc.
- Partner with RSSP, SA Communications, and other Residential Life staff on this information.
- Assist in the development of surveys and other assessments.
- Develop ideas for physical and digital signage or other marketing materials targeted towards compliance with the Residential Code of Conduct.
Crisis & Risk Management:
- Serve as an expert on risk management for our residential units.
- This person will consult with the Residential Life team and any appropriate partners when assessing crisis situations and provide directions for actions to be taken.
- Facilitate conversations with students and staff in crisis situations.
- This position will be available to provide consultative support to Residential Life staff managing crisis interventions and student mental health concerns.
- Assist in the direction of Residential Life staff and ensure reporting of information in a timely and appropriate fashion as outlined by RSCS staff.
- Serve in the Administrator on Call Duty rotation and work closely with staff from Residential Life, RSSP, Emergency Management, University Health Services, Dean of Students, Student Affairs Safety Officer, UCPD, the Berkeley Fire Department, and the University Fire Marshal to develop, implement, and evaluate response to fire, bomb threats, earthquakes, and other significant safety issues.
- Function as a Campus Security Authority under the Clery Act and under the California Child Abuse and Neglect Act (CANRA) to report observed/suspected abuse or neglect of children, dependent adults, and elders to designated law enforcement or social service agencies.
Project Management & Committee Membership:
- Support and complete multi-unit collaborative projects and programs designed to achieve specific outcomes and to enhance program effectiveness.
- This position will collaborate and coordinate the execution of projects Residential Life selects in support of the residential experience and residential operations.
- This position will utilize project management tools to meet goals and ensure continuity of service planning for Residential Life.
- This position will serve on departmental and divisional committees as needed. Committee representation may include: Hazing Prevention Collaborative, Student Risk Committees, Campus Partner Search Committees, and Housing Appeals Board.
- This position will serve as secondary representation to the Students of Concern Committee and the Office for Prevention of Harassment and Discrimination's Case Management Team.
REQUIRED QUALIFICATIONS
- Advanced knowledge and skills in organization and data management.
- Knowledge in learning theories, student development theories & practice, advising, and counseling techniques.
- Knowledge of academic curricula and student academic support services.
- Advanced oral and written communication skills.
- Interpersonal skills and intercultural competence, including a strong understanding of inclusion and social justice.
- Demonstrated experience in judgment and decision-making, problem-solving, and organizational skills in a student life environment.
- Skills in monitoring/assessing people, processes, or services to make improvements.
- Knowledge of risk assessment principles and demonstrated experience in evaluating risks in a student life environment.
- Knowledge in the areas of counseling and crisis intervention, conflict mediation, student and leadership development theory, student conduct administration, multicultural and educational programming, academic support, and safety and security programs.
- Bachelor's degree in related area and/or equivalent experience/training.
PREFERRED QUALIFICATIONS
- Experience hearing conduct cases and providing decisions.
- Knowledge of working through crisis management in the residential environment.
- Experience with managing software systems, such as Advocate or Maxient.
- Experience with restorative justice and/or conflict mediation.
- Experience working with a cross-collaborative team on a long-term project/basis.
- Knowledge of applicable state and federal laws related to the field, including but not limited to, Jeanne Clery Act, CANRA, Title VI, and Title IX.
- Master's degree in counseling, higher education or student affairs.
SALARY & BENEFITS
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted annual salary or hourly range that the University reasonably expects to pay for this position is $75,000.00 - $85,000.00.
This is an exempt monthly-paid position.
See all 15+ Customer Support at University of California Berkeley jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at University of California Berkeley Jobs
Align your degree to the role
Berkeley's HR team reviews whether your educational background connects directly to the Customer Support function you're applying for. A degree in communications, business administration, or a related field strengthens your H-1B specialty occupation case significantly.
Target department-specific support openings
Berkeley operates dozens of units, from financial aid offices to research administration. Customer Support roles in technical or compliance-heavy departments are more likely to require specialized qualifications, which makes visa sponsorship a more straightforward conversation with hiring managers.
Browse open roles through Migrate Mate
Search Berkeley's active Customer Support listings on Migrate Mate to filter specifically for visa-sponsoring positions. It saves you from applying to postings where sponsorship isn't on the table before you've spent time tailoring your application.
Confirm sponsorship before your final interview
Berkeley routes sponsorship approvals through its campus immigration services office, not individual hiring managers. Ask the recruiter to confirm the position is eligible for H-1B sponsorship before your final round so there are no delays after an offer is extended.
Understand Berkeley's PERM timeline if you want permanence
If your goal is a Green Card, Berkeley does file PERM labor certifications for eligible staff roles. The DOL's PERM process typically takes 12 to 18 months before an I-140 petition can be filed, so start that conversation with HR early.
Prepare for UC's background and eligibility checks
Berkeley uses E-Verify for all new hires. Have your original documents ready before your start date. Delays in completing the I-9 process can push back your H-1B petition filing window, which matters if you're transferring from another employer's sponsorship.
Customer Support at University of California Berkeley jobs are hiring across the US. Find yours.
Find Customer Support at University of California Berkeley JobsFrequently Asked Questions
Does University of California Berkeley sponsor H-1B visas for Customer Supports?
Yes, UC Berkeley sponsors H-1B visas for Customer Support roles where the position qualifies as a specialty occupation. Berkeley's campus immigration services office handles petitions in coordination with the hiring department. Not every Customer Support posting will be eligible, so confirming sponsorship intent with the recruiter before investing time in the application process is the practical first step.
How do I apply for Customer Support jobs at University of California Berkeley?
Applications go through UC Berkeley's official jobs portal at jobs.berkeley.edu, where you can filter by department and job category. For international applicants, you can also browse current Customer Support openings at Berkeley on Migrate Mate, which surfaces roles from employers with active sponsorship history. Tailor your resume to the specific unit you're applying to, since Berkeley's Customer Support functions vary widely across academic, administrative, and technical departments.
Which visa types does UC Berkeley commonly use for Customer Support roles?
H-1B is the primary visa used for full-time Customer Support staff who qualify under the specialty occupation standard. For longer-term or permanent hires, Berkeley also files EB-2 and EB-3 immigrant visa petitions through the PERM labor certification process. The right pathway depends on your qualifications, the specific role, and whether the position meets DOL prevailing wage requirements.
What qualifications does UC Berkeley expect for Customer Support positions?
Requirements vary by department, but most Customer Support roles at Berkeley expect a bachelor's degree in a relevant field such as communications, information systems, or business, along with demonstrated experience in client-facing or technical support environments. Roles supporting research administration, financial aid, or IT services may carry additional requirements that directly affect whether the position supports an H-1B specialty occupation claim.
How do I time my H-1B application if I receive an offer from UC Berkeley?
If you're not already on an H-1B, Berkeley would need to file a cap-subject petition during the USCIS registration window, which opens each March for an October 1 start date. If you're transferring an existing H-1B from another employer, Berkeley can file a portability petition and you can begin work once USCIS issues a receipt notice. Build at least three to four months of lead time into your offer negotiation to account for these filing windows.
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