XTIUM Visa Sponsorship USA
XTIUM is a consulting and professional services firm that has demonstrated willingness to sponsor work visas, including H-1B and F-1 OPT, for qualified candidates. For international professionals targeting the consulting sector, XTIUM represents a sponsorship-aware employer worth pursuing with the right preparation.
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Get Access To All JobsINTRODUCTION
The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.
ABOUT THE TEAM
The Customer Success organization is a strategic pillar of XTIUM, accountable for ensuring our customers achieve meaningful business outcomes through our digital transformation solutions. We build trusted, executive-level partnerships that drive long-term value, loyalty, and advocacy. By delivering consistent, outcome-focused experiences, we embed customer value and outcomes into every aspect of how XTIUM operates.
ABOUT THE ROLE
The Director of Customer Success at XTIUM is responsible for leading a team of Customer Success Managers and owning customer outcomes across a defined portfolio of managed services clients. This role is accountable for revenue retention, expansion, and customer satisfaction (NPS) while ensuring delivery of secure, scalable, and high-value XTIUM solutions aligned to each customer’s business objectives. The Director partners closely with Sales, Solutioning, Operations, Security, and Finance to balance customer advocacy with commercial performance, drive adoption of XTIUM’s managed services portfolio (including DaaS, Citrix, cloud, and security offerings), and ensure consistent execution across the customer lifecycle.
JOB RESPONSIBILITIES
Customer Success Leadership:
- Lead, coach, and develop a team of 5–6 Customer Success Managers responsible for enterprise and mid-market customers
- Establish consistent Customer Success operating standards across engagement, renewals, expansion, and risk management
- Drive accountability for performance, outcomes, and professional development within the team
- Ensure team alignment to XTIUM’s customer engagement model and service delivery expectations
Revenue Retention & Growth:
- Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) outcomes across the assigned portfolio
- Oversee renewal strategy and execution, ensuring proactive planning, timely SOW delivery, and risk mitigation
- Drive expansion through identification of upsell and cross-sell opportunities across XTIUM’s managed services portfolio
- Partner with Sales and Solutioning on pricing, scope changes, and go-forward service strategies
- Maintain accurate forecasts for renewals, churn risk, and expansion opportunities
Customer Experience & NPS:
- Own customer satisfaction and NPS outcomes for the assigned portfolio
- Analyze customer feedback, NPS results, and operational trends to identify improvement opportunities
- Partner cross-functionally to drive corrective actions and continuous service improvements
- Ensure a consistent, high-quality customer experience throughout the lifecycle
Executive Engagement & Governance:
- Serve as an escalation point for executive-level customer issues and high-risk accounts
- Guide CSMs in building trusted relationships with customer executives (CIO, CTO, VP, Director level)
- Oversee planning and execution of Quarterly Business Reviews (QBRs)
- Ensure effective governance around major incidents, root cause analysis (RCA), and post-incident communications
Cross-Functional Collaboration:
- Partner with Operations and Service Delivery to ensure SLAs, scope, and service expectations are met
- Collaborate with Finance on billing accuracy, revenue recognition, and change order governance
- Provide input into service packaging, pricing models, and managed services strategy
- Support go-to-market initiatives by ensuring Customer Success readiness and alignment
JOB QUALIFICATIONS
- 8+ years of experience in Customer Success, Account Management, or client-facing leadership roles within a technology, managed services, or SaaS environment
- 3+ years of people leadership experience managing and developing customer-facing teams
- Proven track record of driving revenue retention, expansion, and customer satisfaction across a portfolio of accounts
- Strong financial acumen, including experience with Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), churn, forecasting, and outcome management
- Exceptional executive-level relationship management skills, with the ability to build trust, influence outcomes, and coach teams to do the same
- Highly customer-centric mindset, with a passion for understanding customer needs and delivering value-driven solutions
- Demonstrated ability to collaborate cross-functionally with Sales, Operations, Finance, Security, and Solutioning teams to achieve shared business goals
- Experience leading change management initiatives, driving cultural and operational adoption of Customer Success best practices
- Technical familiarity with digital transformation and enterprise IT solutions, including managed network services, security, hosted cloud computing, DaaS, Citrix, and enterprise IT services
- Strong communication, leadership, and problem-solving skills, with the ability to manage escalations and complex customer environments
- Experience supporting mid-market or enterprise customers in a managed services organization preferred
The salary range for this position is $150,000 - $175,000/base salary plus additional variable compensation. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location.
We offer a competitive benefits package with Med/Dental/FSA/401(k)/Flexible Paid Time Off.
XTIUM is an equal opportunity employer.
LOCATION
Remote
INTRODUCTION
The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.
ABOUT THE TEAM
The Customer Success organization is a strategic pillar of XTIUM, accountable for ensuring our customers achieve meaningful business outcomes through our digital transformation solutions. We build trusted, executive-level partnerships that drive long-term value, loyalty, and advocacy. By delivering consistent, outcome-focused experiences, we embed customer value and outcomes into every aspect of how XTIUM operates.
ABOUT THE ROLE
The Director of Customer Success at XTIUM is responsible for leading a team of Customer Success Managers and owning customer outcomes across a defined portfolio of managed services clients. This role is accountable for revenue retention, expansion, and customer satisfaction (NPS) while ensuring delivery of secure, scalable, and high-value XTIUM solutions aligned to each customer’s business objectives. The Director partners closely with Sales, Solutioning, Operations, Security, and Finance to balance customer advocacy with commercial performance, drive adoption of XTIUM’s managed services portfolio (including DaaS, Citrix, cloud, and security offerings), and ensure consistent execution across the customer lifecycle.
JOB RESPONSIBILITIES
Customer Success Leadership:
- Lead, coach, and develop a team of 5–6 Customer Success Managers responsible for enterprise and mid-market customers
- Establish consistent Customer Success operating standards across engagement, renewals, expansion, and risk management
- Drive accountability for performance, outcomes, and professional development within the team
- Ensure team alignment to XTIUM’s customer engagement model and service delivery expectations
Revenue Retention & Growth:
- Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) outcomes across the assigned portfolio
- Oversee renewal strategy and execution, ensuring proactive planning, timely SOW delivery, and risk mitigation
- Drive expansion through identification of upsell and cross-sell opportunities across XTIUM’s managed services portfolio
- Partner with Sales and Solutioning on pricing, scope changes, and go-forward service strategies
- Maintain accurate forecasts for renewals, churn risk, and expansion opportunities
Customer Experience & NPS:
- Own customer satisfaction and NPS outcomes for the assigned portfolio
- Analyze customer feedback, NPS results, and operational trends to identify improvement opportunities
- Partner cross-functionally to drive corrective actions and continuous service improvements
- Ensure a consistent, high-quality customer experience throughout the lifecycle
Executive Engagement & Governance:
- Serve as an escalation point for executive-level customer issues and high-risk accounts
- Guide CSMs in building trusted relationships with customer executives (CIO, CTO, VP, Director level)
- Oversee planning and execution of Quarterly Business Reviews (QBRs)
- Ensure effective governance around major incidents, root cause analysis (RCA), and post-incident communications
Cross-Functional Collaboration:
- Partner with Operations and Service Delivery to ensure SLAs, scope, and service expectations are met
- Collaborate with Finance on billing accuracy, revenue recognition, and change order governance
- Provide input into service packaging, pricing models, and managed services strategy
- Support go-to-market initiatives by ensuring Customer Success readiness and alignment
JOB QUALIFICATIONS
- 8+ years of experience in Customer Success, Account Management, or client-facing leadership roles within a technology, managed services, or SaaS environment
- 3+ years of people leadership experience managing and developing customer-facing teams
- Proven track record of driving revenue retention, expansion, and customer satisfaction across a portfolio of accounts
- Strong financial acumen, including experience with Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), churn, forecasting, and outcome management
- Exceptional executive-level relationship management skills, with the ability to build trust, influence outcomes, and coach teams to do the same
- Highly customer-centric mindset, with a passion for understanding customer needs and delivering value-driven solutions
- Demonstrated ability to collaborate cross-functionally with Sales, Operations, Finance, Security, and Solutioning teams to achieve shared business goals
- Experience leading change management initiatives, driving cultural and operational adoption of Customer Success best practices
- Technical familiarity with digital transformation and enterprise IT solutions, including managed network services, security, hosted cloud computing, DaaS, Citrix, and enterprise IT services
- Strong communication, leadership, and problem-solving skills, with the ability to manage escalations and complex customer environments
- Experience supporting mid-market or enterprise customers in a managed services organization preferred
The salary range for this position is $150,000 - $175,000/base salary plus additional variable compensation. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location.
We offer a competitive benefits package with Med/Dental/FSA/401(k)/Flexible Paid Time Off.
XTIUM is an equal opportunity employer.
LOCATION
Remote
Job Roles at XTIUM Companies
How to Get Visa Sponsorship in XTIUM Visa Sponsorship USA
Lead with technical and consulting credentials
XTIUM operates in consulting and professional services, where specialized expertise drives hiring decisions. Highlight domain-specific skills, certifications, and project outcomes that demonstrate you can deliver client-facing results from day one, making the sponsorship investment straightforward to justify.
Target roles that align with H-1B specialty occupation criteria
XTIUM's sponsorship history centers on H-1B visas, which require a direct link between your degree and the role. Focus your applications on positions where your academic background clearly maps to the job's technical requirements to strengthen the petition's foundation.
Position yourself for client-delivery roles, not just internal functions
Consulting firms typically sponsor roles tied to billable client work, where specialized talent is hardest to source domestically. Frame your experience around solving client problems and delivering measurable outcomes rather than purely internal or administrative contributions.
Research open roles at verified sponsors before applying broadly
Applying to companies with a confirmed sponsorship track record saves time and increases your odds. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you focus your efforts on employers like XTIUM that have actually filed before.
Prepare for a structured interview process common in consulting
Professional services firms often run multi-stage interviews assessing both technical competency and client communication skills. Prepare case-based responses and be ready to discuss how your visa timeline fits their project staffing needs, proactively removes a common employer hesitation.
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Get Access To All JobsFrequently Asked Questions
Does XTIUM sponsor H-1B visas?
Yes, XTIUM sponsors H-1B visas. The company has a documented history of filing H-1B petitions for qualified professionals in its consulting and professional services operations. If you hold a degree in a specialty field relevant to XTIUM's work, an H-1B petition is the most likely sponsorship path the company would pursue on your behalf.
What visa types does XTIUM sponsor?
XTIUM has sponsored H-1B visas and supported F-1 OPT candidates, and the company is also open to TN visa arrangements for eligible Canadian and Mexican nationals. If you're on OPT and pursuing a longer-term path, XTIUM's willingness to file H-1B petitions makes it a viable employer to target during your job search.
Which roles at XTIUM are most likely to receive visa sponsorship?
Sponsorship at consulting and professional services firms like XTIUM tends to concentrate in technical and client-delivery roles, think IT consulting, managed services, infrastructure, or solutions architecture positions. Roles that require a specific degree background and involve specialized expertise are the strongest fit for H-1B specialty occupation requirements, making them the most sponsorship-eligible positions at the company.
How do I find open visa-sponsored jobs at XTIUM?
Migrate Mate is the most efficient way to find verified sponsorship opportunities at companies like XTIUM. Rather than sifting through generic job boards where sponsorship willingness is unclear, Migrate Mate lets you filter by employer sponsorship history so you can confirm XTIUM is actively hiring and sponsoring before you invest time in an application.
How do I time my application to XTIUM around the H-1B lottery?
The H-1B registration window typically opens in March for an October 1 start date. If you're targeting XTIUM, aim to have an offer in hand by January or February at the latest, giving the company time to work with immigration counsel, file the Labor Condition Application with the Department of Labor, and submit the H-1B registration on your behalf before the deadline closes.
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