Senior Level Complex Manager Jobs
Senior level complex manager jobs place experienced professionals at the helm of complex operations, setting strategic direction, owning critical outcomes, and leading the cross-functional teams that deliver results. Openings are 25% remote or hybrid, concentrated in Healthcare & Medical Services, Education, and Insurance, with employers like Sutter Health, Liberty Mutual Insurance, and Rutgers University hiring at this level now.
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Description
Liberty Mutual has an immediate opening for a Complex Claims Specialist to join our Miscellaneous Medical Facilities Claims Team. This is a high-visibility, hands-on role for an experienced Professional Liability claims handler with deep medical malpractice expertise. With minimal supervision, the Complex Claims Specialist will manage a book of specialty MMF Professional Liability Claims through the entire lifecycle, applying advanced coverage interpretation, clinical issue spotting, complex litigation management and prudent reserving to resolve high-exposure matters economically and defensibly.
Why this role matters
- Lead ownership of complex medical professional liability claims (e.g., ambulatory surgery centers, urgent care, behavioral health, home health, correctional medicine, clinical staffing).
- Opportunity to shape claim strategy on high-severity matters, coordinate clinical/expert resources, and act as an internal subject-matter resource for underwriting, reinsurance, and senior leadership.
- Work in a collaborative environment with autonomy to influence outcomes and policy.
Key Responsibilities
- Own and manage Professional Liability Claims from first notice through resolution: investigate, analyze coverage, evaluate liability and damages, establish and adjust reserves, negotiate settlements and close files within authority.
- Perform advanced coverage analysis (duty to defend vs. indemnify, occurrence vs. claims-made, allocation, additional insured issues, contractual liability, tail exposures, endorsements) and prepare clear coverage opinions and reservation of rights/declination communications.
- Document claims thoroughly using Claims Management System and proactively diary follow-up actions and deadlines.
- Set indemnity and expense reserves within authority; escalate and recommend reserves for matters outside authority; review reserves regularly and justify reserve positions to management and auditors.
- Manage litigation: retain and oversee outside defense counsel with LTC expertise, control budgets and billing, direct discovery strategy, and evaluate mediation/arbitration/trial risk to optimize resolution.
- Coordinate clinical resources and expert consultants (nursing, pharmacy, infection control, medical specialists) for chart review, causation analysis and expert testimony.
- Collaborate with underwriting, reinsurance and subrogation on allocation, ceded reporting and recovery opportunities.
- Identify and report claim trends, coverage exposures, and policy issues to management and underwriting; contribute to playbooks, training and process improvements.
- Participate in mediations and arbitrations within settlement authority and support major loss response efforts.
- Maintain required adjuster licenses and adhere to company litigation and billing guidelines.
This position may have in-office requirements and other travel needs depending on candidate location. You will be required to go into an office twice a month if you reside within 50-miles of one of the following offices: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; or Westborough, MA. We will consider a remote candidate if you do not live within 50-miles of one of these offices. This policy is subject to change.
We are open to fill this position depending on related professional skills and experience. The salary range reflects the varying pay scale that encompasses each of the Liberty Mutual regions, the salary for both levels, and the overall cost of labor for that region. Please note your salary range may not fall at the top of the posted range, depending on your location.
Qualifications
- Bachelors' and/or advanced degree. J.D. is a plus!
- 7+ years claims/legal experience, with at least 2 years within a technical specialty preferred.
- Medical Malpractice claims experience strongly desired.
- Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues and product line knowledge.
- Functional knowledge of law and insurance regulations in various jurisdictions.
- Demonstrated advanced verbal and written communications skills.
- Demonstrated advanced analytical, decision making, and negotiation skills.
- Obtain and maintain Adjuster's license.
About us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
Description
Liberty Mutual has an immediate opening for a Complex Claims Specialist to join our Miscellaneous Medical Facilities Claims Team. This is a high-visibility, hands-on role for an experienced Professional Liability claims handler with deep medical malpractice expertise. With minimal supervision, the Complex Claims Specialist will manage a book of specialty MMF Professional Liability Claims through the entire lifecycle, applying advanced coverage interpretation, clinical issue spotting, complex litigation management and prudent reserving to resolve high-exposure matters economically and defensibly.
Why this role matters
- Lead ownership of complex medical professional liability claims (e.g., ambulatory surgery centers, urgent care, behavioral health, home health, correctional medicine, clinical staffing).
- Opportunity to shape claim strategy on high-severity matters, coordinate clinical/expert resources, and act as an internal subject-matter resource for underwriting, reinsurance, and senior leadership.
- Work in a collaborative environment with autonomy to influence outcomes and policy.
Key Responsibilities
- Own and manage Professional Liability Claims from first notice through resolution: investigate, analyze coverage, evaluate liability and damages, establish and adjust reserves, negotiate settlements and close files within authority.
- Perform advanced coverage analysis (duty to defend vs. indemnify, occurrence vs. claims-made, allocation, additional insured issues, contractual liability, tail exposures, endorsements) and prepare clear coverage opinions and reservation of rights/declination communications.
- Document claims thoroughly using Claims Management System and proactively diary follow-up actions and deadlines.
- Set indemnity and expense reserves within authority; escalate and recommend reserves for matters outside authority; review reserves regularly and justify reserve positions to management and auditors.
- Manage litigation: retain and oversee outside defense counsel with LTC expertise, control budgets and billing, direct discovery strategy, and evaluate mediation/arbitration/trial risk to optimize resolution.
- Coordinate clinical resources and expert consultants (nursing, pharmacy, infection control, medical specialists) for chart review, causation analysis and expert testimony.
- Collaborate with underwriting, reinsurance and subrogation on allocation, ceded reporting and recovery opportunities.
- Identify and report claim trends, coverage exposures, and policy issues to management and underwriting; contribute to playbooks, training and process improvements.
- Participate in mediations and arbitrations within settlement authority and support major loss response efforts.
- Maintain required adjuster licenses and adhere to company litigation and billing guidelines.
This position may have in-office requirements and other travel needs depending on candidate location. You will be required to go into an office twice a month if you reside within 50-miles of one of the following offices: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; or Westborough, MA. We will consider a remote candidate if you do not live within 50-miles of one of these offices. This policy is subject to change.
We are open to fill this position depending on related professional skills and experience. The salary range reflects the varying pay scale that encompasses each of the Liberty Mutual regions, the salary for both levels, and the overall cost of labor for that region. Please note your salary range may not fall at the top of the posted range, depending on your location.
Qualifications
- Bachelors' and/or advanced degree. J.D. is a plus!
- 7+ years claims/legal experience, with at least 2 years within a technical specialty preferred.
- Medical Malpractice claims experience strongly desired.
- Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues and product line knowledge.
- Functional knowledge of law and insurance regulations in various jurisdictions.
- Demonstrated advanced verbal and written communications skills.
- Demonstrated advanced analytical, decision making, and negotiation skills.
- Obtain and maintain Adjuster's license.
About us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
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Senior Level Complex Manager Jobs: Frequently Asked Questions
How do I get a senior level complex manager job?
Employers hiring at this level look for candidates who have owned end-to-end outcomes on large, multi-stakeholder initiatives, not just contributed to them. Demonstrating that you have set direction, resolved ambiguity under pressure, and developed the people around you sets a senior candidate apart. Tailor your resume to show scope of accountability, decision-making authority, and measurable results rather than task lists.
Which companies hire senior level complex managers?
Companies hiring senior level complex managers right now include Sutter Health, Liberty Mutual Insurance, and Rutgers University, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations running large-scale operations, transformation programs, or multi-site portfolios that require seasoned leadership to keep complex work on track.
Are there remote senior level complex manager jobs?
Yes, though availability varies by industry and employer. About 25% of senior level complex manager openings are remote or hybrid as of November 2026, reflecting broader flexibility at this experience tier. Many organizations extend remote options to senior hires given their demonstrated ability to lead and coordinate without close supervision.
What makes a complex manager role senior level?
Senior level complex manager roles are distinguished by the breadth of ownership and independence expected. Where mid-level roles execute within defined parameters, senior roles set those parameters, navigate organizational ambiguity, and are accountable for strategic outcomes. They typically carry responsibility for mentoring or formally managing others, owning budgets or cross-functional priorities, and influencing decisions beyond their immediate team.
Which industries hire the most senior level complex managers?
Senior level complex manager roles concentrate in Healthcare & Medical Services, Education, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand because their operations involve layered interdependencies, regulatory requirements, or large project portfolios that require experienced managers who can lead through sustained complexity.