CRM Administrator Jobs in Massachusetts

INTRODUCTION

Brandeis University is delighted to announce a career opportunity for an Assistant Director, Admissions Systems & CRM Solutions in the Rabb Online School. If you are looking for an opportunity to work at a beautiful university campus with lots of perks including free parking, look no further. At Brandeis we offer competitive benefits and compensation package which includes medical, dental, and life insurance. We also offer a generous paid time off benefit. If you are looking to advance your career through educational opportunities, Brandeis offers tuition remission benefits for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match.

The hiring range for this position is $70k - $82k.

This position has the opportunity to be hybrid; one to two days in the office.

ROLE AND RESPONSIBILITIES

The Assistant Director, Admissions Systems & CRM Solutions will:

• Maintain the Slate CRM, provide troubleshooting and tech support services, take care of the integrations and build new ones when needed
• Analyze and present data to support data driven decision making in the department
• Keep the data clean using data audits
• Assess business needs and create Slate solutions where appropriate, as well as maintain proper documentation of business processes
• Backup and support admissions recruiting and coordinators in busy times or when the staffing is low.

The Assistant Director will serve as the administrator for multiple Slate instances, oversee system operations, workflow optimization, and data integrity to support admissions and enrollment goals. Responsibilities include configuring and maintaining system processes, improving data quality, and automating workflows to increase efficiency and data audits. This position collaborates with campus stakeholders and external vendors to ensure seamless data integration between Slate, Workday, and other systems. It also plays a key role in business analysis, planning, and the continuous improvement of enrollment technology for the Rabb Online School.

Key Responsibilities:

Slate CRM Optimization (50%)

• Maintain Slate CRM instance for online programs to ensure optimal performance and alignment with business needs
• Configure and update system functionality; collaborate with internal and external partners on enhancements
• Maintain CRM’s admissions and students’ data and track applicant progress and outcomes
• Develop and maintain dashboards, queries and reports to support admissions and enrollment operations
• Monitor system performance and data quality; conduct audits and data cleanup
• Maintain and enhance CRM workflows and configurations
• Monitor and support data flows across integrated systems with the CRM
• Design and implement automated processes to improve efficiency and reduce errors as needed
• Conduct functional testing of system updates to ensure alignment with business requirements

Collaboration and Systems Integration (25%)

• Support CRM configuration, automation, and system integration initiatives
• Analyze CRM data to support enrollment strategy and planning
• Ensure data accuracy through audits and validation processes
• Develop dashboards and reports; contribute to forecasting and predictive modeling
• Translate business needs into technical solutions in collaboration with cross-functional teams
• Supply backup and support for the admission coordinators in busy times or when staffing is low
• May supervise staff

Business Analysis and Technology Solutions (25%)

• Supply data and easy to read reports to be used in decision making and enrollment modeling
• Anticipate business needs and implement solutions using Slate CRM and related tools
• Maintain system documentation and promote consistent use of CRM technologies
• Collaborate with departments such as marketing, registrar, IT, and student services to support admissions and enrollment processes
• Perform other duties as assigned

EDUCATION & WORK EXPERIENCE

• B.A./B.S. required. Master’s degree preferred.
• Minimum of 5 years’ relevant professional experience.
• Management experience preferred.

WHAT YOU NEED TO SUCCEED

• Experience with Slate, including queries, reports, configurable joins, advanced form building, liquid markup, workflows, portals, user permissions, and data imports.
• Demonstrated knowledge of relational database management. SQL and HTML/CSS required. Experience with JavaScript and XML preferred.
• Strong MS Excel skills.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").