Senior Level Customer Account Representative Jobs
Senior level customer account representative jobs place experienced professionals in charge of strategic account portfolios, client retention outcomes, and the cross-functional teams that deliver on them. Openings are concentrated across Technology & Software, Biotechnology & Pharmaceuticals, and Consulting & Professional Services, with a mix of on-site, remote, and hybrid settings, and employers like Revolution Medicines, Immunome, and Alliant Insurance Services hiring at this level now.
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Showing 5 of 750+ Senior Level Customer Account Representative jobs
National Consulting Engineer Account Manager NCE-AM
Build your best future with the Johnson Controls team!
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What We Offer
- Competitive base salary and commission program.
- Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle depending on the position (Decal or Non-decal)
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
What You Will Do
The National Consulting Engineering Account Manager (NCE‑AM) will lead national engagement strategies for assigned consulting engineer accounts, ensuring that Johnson Controls – York Equipment, is positioned as a preferred partner across all regions and offices.
This is a remote position.
This role will:
- Build executive-level relationships within assigned firms
- Drive alignment on engineering standards, solutions, and specifications
- Increase BOD positioning at a rate equal to or exceeding overall company growth targets
- Coordinate internal teams and external stakeholders to deliver consistent engagement and value
National Account Leadership
- Develop and execute national account strategies
- Build relationships with C-level and executive leadership
- Establish the company as a strategic partner
- Align on standards, solutions, and design approaches
BOD & Specification Growth
- Drive Basis of Design (BOD) growth across all offices
- Track specification adoption nationally
- Align with company BOD growth targets
- Standardize engineering preferences and specs
Internal & External Coordination
- Execute account management strategies
- Coordinate and deploy tactics with key stakeholders
- Ensure alignment across regions and markets
- Support local teams with complex organizations
Enablement & Content Development
- Partner with System Engineers, Sales, and Marketing teams
- Develop tools, standards, and technical content
- Create reusable design guides and specs
- Drive adoption across field teams
Market & Relationship Development
- Identify national opportunities and trends
- Engage in industry events and forums
- Provide strategic insights to leadership
Qualifications – What you will need
Required
- Bachelor’s degree in mechanical engineering or related field
- 8+ years in HVAC or engineered systems
- Experience with consulting engineers and MEP firms
- Ability to influence executive stakeholders
- Knowledge of specification and design processes
Preferred
- Experience in leadership or managing national accounts
- Strong network in consulting engineering firms
- Experience influencing Basis of Design
- Professional Engineer (PE) or certifications
- Cross-functional leadership experience
Performance Metrics
- National BOD growth
- Firm standard alignment
- Executive relationship strength
- Adoption of tools and content
- Contribution to revenue and spec growth
Salary Range: HIRING SALARY RANGE: $109,100-$190,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
National Consulting Engineer Account Manager NCE-AM
Build your best future with the Johnson Controls team!
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What We Offer
- Competitive base salary and commission program.
- Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle depending on the position (Decal or Non-decal)
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
What You Will Do
The National Consulting Engineering Account Manager (NCE‑AM) will lead national engagement strategies for assigned consulting engineer accounts, ensuring that Johnson Controls – York Equipment, is positioned as a preferred partner across all regions and offices.
This is a remote position.
This role will:
- Build executive-level relationships within assigned firms
- Drive alignment on engineering standards, solutions, and specifications
- Increase BOD positioning at a rate equal to or exceeding overall company growth targets
- Coordinate internal teams and external stakeholders to deliver consistent engagement and value
National Account Leadership
- Develop and execute national account strategies
- Build relationships with C-level and executive leadership
- Establish the company as a strategic partner
- Align on standards, solutions, and design approaches
BOD & Specification Growth
- Drive Basis of Design (BOD) growth across all offices
- Track specification adoption nationally
- Align with company BOD growth targets
- Standardize engineering preferences and specs
Internal & External Coordination
- Execute account management strategies
- Coordinate and deploy tactics with key stakeholders
- Ensure alignment across regions and markets
- Support local teams with complex organizations
Enablement & Content Development
- Partner with System Engineers, Sales, and Marketing teams
- Develop tools, standards, and technical content
- Create reusable design guides and specs
- Drive adoption across field teams
Market & Relationship Development
- Identify national opportunities and trends
- Engage in industry events and forums
- Provide strategic insights to leadership
Qualifications – What you will need
Required
- Bachelor’s degree in mechanical engineering or related field
- 8+ years in HVAC or engineered systems
- Experience with consulting engineers and MEP firms
- Ability to influence executive stakeholders
- Knowledge of specification and design processes
Preferred
- Experience in leadership or managing national accounts
- Strong network in consulting engineering firms
- Experience influencing Basis of Design
- Professional Engineer (PE) or certifications
- Cross-functional leadership experience
Performance Metrics
- National BOD growth
- Firm standard alignment
- Executive relationship strength
- Adoption of tools and content
- Contribution to revenue and spec growth
Salary Range: HIRING SALARY RANGE: $109,100-$190,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
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Find JobsSenior Level Customer Account Representative Job Market
Who's Hiring
- Revolution Medicines46
- Immunome31
- Alliant Insurance Services30
- Fortinet19
- Stripe17
Top Industries Hiring
- Technology & Software329
- Biotechnology & Pharmaceuticals93
- Consulting & Professional Services72
- Insurance62
- Banking & Financial Services34
Senior Level Customer Account Representative Jobs: Frequently Asked Questions
How do I get a senior level customer account representative job?
Employers hiring at this level look for candidates who have owned high-value accounts end to end, not just supported them. Demonstrating measurable outcomes, such as retention rates improved or revenue protected, matters more than tenure alone. Experience leading renewals negotiations, mentoring junior reps, and collaborating with sales and product teams gives candidates a clear edge over generalist applicants.
Which companies hire senior level customer account representatives?
Companies hiring senior level customer account representatives right now include Revolution Medicines, Immunome, and Alliant Insurance Services, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from established enterprises and growth-stage companies that manage complex, high-volume client relationships requiring experienced relationship owners.
Are there remote senior level customer account representative jobs?
Yes, though availability varies by industry and account complexity. About 55% of senior level customer account representative openings are remote or hybrid as of November 2026, reflecting strong demand for experienced reps who can manage strategic accounts and client escalations independently without relying on in-office oversight.
What makes a customer account representative role senior level?
Senior level roles are defined by scope and ownership, not just experience. At this stage, you are expected to manage the most complex or highest-value accounts, resolve escalated client issues independently, contribute to retention strategy, and mentor junior team members. Senior roles also typically involve cross-departmental collaboration and input into account processes or tooling decisions.
Which industries hire the most senior level customer account representatives?
Senior Level customer account representative roles concentrate in Technology & Software, Biotechnology & Pharmaceuticals, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their client relationships are long-term, high-stakes, and require experienced professionals who can manage complexity and protect revenue independently.