Entry Level Customer Care Assistant Jobs
New grad customer care assistant jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a genuine enthusiasm for helping people and any internship or customer-facing work can carry more weight than a lengthy resume. Most openings are on-site and hybrid roles across Insurance, Retail, and Banking & Financial Services, with employers like State Farm, Circle K, and Public Storage hiring at this level now.
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Showing 5 of 1,788+ Entry Level Customer Care Assistant jobs
INTRODUCTION
Primary Location Remote
Department Customer Service
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
Expected Starting Pay Range $18.66 - $22.89
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
Billing: Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
Systems Support: Maintain and update departmental system, including templates, and payer and physician information.
Collaboration: Act as a preceptor for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments.
Financial Support: Obtain and evaluate family, third party payers and agency resources for payment of charges. Counsel patient on third party coverage and present financial aspects. Determine eligibility for State Medicaid, Social Security and other outside funding. Complete necessary paperwork for eligible patients, including medical and financial applications. Coordinate inpatient and outpatient admissions. Coordinate information with the inpatient and outpatient charge systems. Input charges and relative information. Manage accounts receivable data and collection information, ensure timeliness and accuracy. Research third party payers and community physician charges in order to maintain usual and customary as well as competitive charges. Check and update charge master. Conduct utilization review for the division from insurance companies and working in conjunction with Cincinnati Children's Utilization Review department. Process, post, and balance payments to accounts timely, accurately, and in the correct period.
Quality: Provide Quality Assurance reports for the division.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
About us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
INTRODUCTION
Primary Location Remote
Department Customer Service
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
Expected Starting Pay Range $18.66 - $22.89
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
Billing: Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
Systems Support: Maintain and update departmental system, including templates, and payer and physician information.
Collaboration: Act as a preceptor for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments.
Financial Support: Obtain and evaluate family, third party payers and agency resources for payment of charges. Counsel patient on third party coverage and present financial aspects. Determine eligibility for State Medicaid, Social Security and other outside funding. Complete necessary paperwork for eligible patients, including medical and financial applications. Coordinate inpatient and outpatient admissions. Coordinate information with the inpatient and outpatient charge systems. Input charges and relative information. Manage accounts receivable data and collection information, ensure timeliness and accuracy. Research third party payers and community physician charges in order to maintain usual and customary as well as competitive charges. Check and update charge master. Conduct utilization review for the division from insurance companies and working in conjunction with Cincinnati Children's Utilization Review department. Process, post, and balance payments to accounts timely, accurately, and in the correct period.
Quality: Provide Quality Assurance reports for the division.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
About us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
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Find JobsEntry Level Customer Care Assistant Job Market
Who's Hiring
- State Farm946
- Circle K200
- Public Storage45
- Unifi41
- Amazon29
Top Industries Hiring
- Insurance994
- Retail209
- Banking & Financial Services207
- Technology & Software114
- Transportation & Logistics88
Entry Level Customer Care Assistant Jobs: Frequently Asked Questions
How do I get an entry level customer care assistant job?
Focus on any experience where you helped or communicated with people, whether that is a retail shift, a campus help desk, or a volunteer role. Employers hiring at this level look for patience, clear written and verbal communication, and comfort with basic software tools. A short cover letter that shows genuine interest in the company goes a long way when your resume is still building.
Which companies hire entry level customer care assistants?
Companies hiring entry level customer care assistants right now include State Farm, Circle K, and Public Storage, based on current listings on Migrate Mate as of November 2026. At this level you will find openings at a broad mix of employers, from large consumer brands and healthcare organizations to insurance companies and regional service businesses that regularly bring on junior candidates.
Are there remote entry level customer care assistant jobs?
Yes, though on-site roles are still common at the entry level. About 11% of entry level customer care assistant openings are remote or hybrid as of November 2026, so candidates who need schedule flexibility or live outside a major metro area still have real options to consider when searching current listings.
Are these new grad customer care assistant jobs?
Yes, many of these openings are new grad and junior roles that explicitly welcome recent graduates with little or no professional experience. A new grad friendly posting typically lists zero to two years of experience as sufficient, accepts internships or coursework as a substitute, and does not require industry-specific certifications, making them a practical first step for anyone starting out.
Which industries hire the most entry level customer care assistants?
Entry Level customer care assistant roles concentrate in Insurance, Retail, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the junior level because their business models depend on high volumes of customer interaction, which means they build structured onboarding programs suited to candidates who are early in their careers.