Entry Level Service Agent Jobs
New grad service agent jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong customer service instincts or internship work can carry more weight than a long resume. Most openings are on-site roles across Insurance, Transportation & Logistics, and Automotive, with employers like State Farm, Unifi, and Arbella Insurance hiring at this level now.
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Showing 5 of 585+ Entry Level Service Agent jobs
ROLE PURPOSE
The Customer Service Agent is responsible for acting as a liaison between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations.
KEY RESPONSABILITIES
- Deal and respond to customer inquiries either by telephone, electronically or face to face.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verifications.
- Set up new and manage customer accounts.
- Process orders, forms, applications and requests.
- Raise unsolved requisitions to a higher level resource.
- Keep updated records of customer interactions and transactions, details of inquiries, comments and/or complaints.
- Prepare and keep updated customer database and activity reports.
- Maintain effective communication with departmental resources for problem resolutions.
- Perform special projects and other related duties as assigned.
REQUIREMENTS
- Associate Degree or equivalent.
- Excellent communication skills.
- Ability to type.
- Knowledge of administrative procedures.
- Data collection and ordering.
- Strong decision and problem solving skills.
- Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.
- Proficiency in MS Office (Word, Excel and Power Point).
- Intermediate knowledge of the structure and content of the English and Spanish Language.
Experience
Two (2) years or more of experience in Customer Service and/or Call Center Setting.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
ROLE PURPOSE
The Customer Service Agent is responsible for acting as a liaison between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations.
KEY RESPONSABILITIES
- Deal and respond to customer inquiries either by telephone, electronically or face to face.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verifications.
- Set up new and manage customer accounts.
- Process orders, forms, applications and requests.
- Raise unsolved requisitions to a higher level resource.
- Keep updated records of customer interactions and transactions, details of inquiries, comments and/or complaints.
- Prepare and keep updated customer database and activity reports.
- Maintain effective communication with departmental resources for problem resolutions.
- Perform special projects and other related duties as assigned.
REQUIREMENTS
- Associate Degree or equivalent.
- Excellent communication skills.
- Ability to type.
- Knowledge of administrative procedures.
- Data collection and ordering.
- Strong decision and problem solving skills.
- Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.
- Proficiency in MS Office (Word, Excel and Power Point).
- Intermediate knowledge of the structure and content of the English and Spanish Language.
Experience
Two (2) years or more of experience in Customer Service and/or Call Center Setting.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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Find JobsEntry Level Service Agent Job Market
Who's Hiring
- State Farm546
- Unifi27
- Arbella Insurance4
- Swissport2
- STERLING1
Top Industries Hiring
- Insurance551
- Transportation & Logistics29
- Automotive1
- Science & Research1
- Accounting & Auditing1
Entry Level Service Agent Jobs: Frequently Asked Questions
How do I get an entry level service agent job?
Start by highlighting any customer-facing experience, even informal work like retail, food service, or volunteer roles. Employers hiring at this level prioritize communication skills, patience, and a problem-solving mindset over years on a resume. A short cover letter that shows you understand what good service looks like can set you apart from other new grad applicants in a competitive pool.
Which companies hire entry level service agents?
Companies hiring entry level service agents right now include State Farm, Unifi, and Arbella Insurance, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including large call centers, insurance carriers, financial services firms, and consumer-facing retail and telecom companies that run structured onboarding programs for junior hires.
Are there remote entry level service agent jobs?
Yes, though the majority of entry level openings are still on-site. About 15% of entry level service agent openings are remote or hybrid as of November 2026, concentrated in industries like insurance, financial services, and software support where phone and chat work can be done from home with the right equipment and internet connection.
Are these new grad service agent jobs?
Yes. These listings include new grad, recent graduate, and junior service agent roles that explicitly welcome candidates with zero to two years of experience. A new-grad-friendly posting typically accepts internship work, part-time customer service history, or a demonstrated ability to handle people professionally in lieu of full-time professional experience.
Which industries hire the most entry level service agents?
Entry Level service agent roles concentrate in Insurance, Transportation & Logistics, and Automotive, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they run high volumes of customer interactions daily and prefer to train junior candidates on their own systems rather than requiring prior industry-specific experience.