Entry Level Service Support Representative Jobs
New grad service support representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong customer-facing internship work or a demonstrated ability to handle client inquiries can matter more than a lengthy resume. Most openings are on-site roles across Technology & Software, Healthcare & Medical Services, and Insurance, with employers like CVS Health, University of Rochester, and Amazon hiring at this level now.
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IT Support Assistant (Provisional) - Department of Information Technology
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
ABOUT THE COLLEGE
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.
POSITION OVERVIEW
Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:
- Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
- Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
- Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions within the college ticketing system
- Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
- A+, Security +, Network +, Apple and/or Microsoft certifications a plus
- Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
- Participate in IT projects, including system upgrades, migrations, and new technology implementations
- Provide guidance and mentoring to Level 1 support staff
- Manage and maintain desktop images, software packages, and deployment systems
- Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment
- Perform other tasks as requested by the CLSS Coordinators.
MINIMUM QUALIFICATIONS
- High School Diploma, G.E.D., or equivalent
- Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
- Demonstrated English Language proficiency
- A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
PREFERRED QUALIFICATIONS
- At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
- Strong Knowledge of Microsoft Office and MS 365
- Knowledge of IT Service Desk Management Software
- Knowledge of IT security and networking fundamentals
- A+, Security +, Network +, Apple and/or Microsoft certification
- Outstanding customer service skills
- Ability to effectively communicate verbally and in writing
- Work to high standards on assignments with minimum supervision
- Self-motivated with a desire to consistently deliver high-quality service
- Willingness to constantly improve technical skills and customer service.
COMPENSATION
- New hire: $44,746*
-
Incumbent: $50,564.
-
this rate will apply for the first 24 months of employment.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:
- Go to www.cuny.edu and click on "Employment"
- Click "Search job listing"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number (Job ID 33099)
- Click on the "Apply Now" and follow the instructions.
Once you have registered or logged in with your username and password, upload your cover letter, resume, and at least three letters of recommendation as one document.
CLOSING DATE
Review of the resumes will begin on November 23, 2026.
Posting will close on November 30, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33099
Location: John Jay College
Job Type: Full-Time
IT Support Assistant (Provisional) - Department of Information Technology
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
ABOUT THE COLLEGE
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.
POSITION OVERVIEW
Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:
- Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
- Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
- Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions within the college ticketing system
- Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
- A+, Security +, Network +, Apple and/or Microsoft certifications a plus
- Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
- Participate in IT projects, including system upgrades, migrations, and new technology implementations
- Provide guidance and mentoring to Level 1 support staff
- Manage and maintain desktop images, software packages, and deployment systems
- Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment
- Perform other tasks as requested by the CLSS Coordinators.
MINIMUM QUALIFICATIONS
- High School Diploma, G.E.D., or equivalent
- Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
- Demonstrated English Language proficiency
- A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
PREFERRED QUALIFICATIONS
- At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
- Strong Knowledge of Microsoft Office and MS 365
- Knowledge of IT Service Desk Management Software
- Knowledge of IT security and networking fundamentals
- A+, Security +, Network +, Apple and/or Microsoft certification
- Outstanding customer service skills
- Ability to effectively communicate verbally and in writing
- Work to high standards on assignments with minimum supervision
- Self-motivated with a desire to consistently deliver high-quality service
- Willingness to constantly improve technical skills and customer service.
COMPENSATION
- New hire: $44,746*
-
Incumbent: $50,564.
-
this rate will apply for the first 24 months of employment.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:
- Go to www.cuny.edu and click on "Employment"
- Click "Search job listing"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number (Job ID 33099)
- Click on the "Apply Now" and follow the instructions.
Once you have registered or logged in with your username and password, upload your cover letter, resume, and at least three letters of recommendation as one document.
CLOSING DATE
Review of the resumes will begin on November 23, 2026.
Posting will close on November 30, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33099
Location: John Jay College
Job Type: Full-Time
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Find JobsEntry Level Service Support Representative Job Market
Who's Hiring
- CVS Health79
- University of Rochester15
- Amazon13
- KLA12
- Oracle9
Top Industries Hiring
- Technology & Software143
- Healthcare & Medical Services96
- Insurance84
- Education61
- Manufacturing45
Entry Level Service Support Representative Jobs: Frequently Asked Questions
How do I get an entry level service support representative job?
Start by highlighting any customer-facing experience, even from part-time retail, campus jobs, or internships. Employers at this level look for strong communication skills, patience, and comfort with ticketing or CRM tools like Salesforce or Zendesk. Tailoring your resume to show problem-solving examples and a willingness to learn tends to give entry level candidates a clear edge over candidates with generic applications.
Which companies hire entry level service support representatives?
Companies hiring entry level service support representatives right now include CVS Health, University of Rochester, and Amazon, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of employers, including large enterprises with structured onboarding programs and growing mid-size companies that bring in junior candidates and train them on the role directly.
Are there remote entry level service support representative jobs?
Yes, though on-site roles still make up a large share of openings at this level. About 24% of entry level service support representative openings are remote or hybrid as of November 2026, so candidates who need location flexibility do have real options. Filtering by work setting when you search is the fastest way to surface those roles.
Are these new grad service support representative jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates with little or no prior professional experience. A new grad-friendly posting typically states it welcomes zero to two years of experience, accepts internship or volunteer work in lieu of full-time history, or calls out an interest in candidates with strong soft skills and a portfolio of relevant coursework or projects.
Which industries hire the most entry level service support representatives?
Entry Level service support representative roles concentrate in Technology & Software, Healthcare & Medical Services, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they handle high volumes of customer and client interactions, creating a steady need for junior support staff who can be trained on internal processes and product knowledge quickly.