Entry Level Customer Experience Team Lead Jobs
New grad customer experience team lead jobs are open to recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a demonstrated ability to coach peers can matter more than a long resume. Most openings are Retail, Healthcare & Medical Services, and Technology & Software roles across on-site, remote, and hybrid settings, with employers like Bath & Body Works, Five Below, and TikTok hiring at this level now.
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INTRODUCTION
As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your Best Buy home store or group of stores to provide excellent employee and customer experiences. You’ll assign resources based on customer traffic and business needs throughout your assigned store or stores in your designated micro-market (local surrounding stores). In addition, you’ll be responsible for driving employee development and performance management.
ROLE AND RESPONSIBILITIES
- Empower employees to provide excellent customer experiences
- Drive employee experience strategy across the micro-market
- Analyze performance indicators against business strategies and lead your team to drive revenue and operating income results
- Lead efforts to maximize results or provide course correction as needed
- Help drive sales and operational success within an assigned home location or across the micro-market as needed
BASIC QUALIFICATIONS
- 1 year of experience as a supervisor or manager in business, military or related fields
- 2 years of sales or customer service experience
- 1 year of experience managing and reviewing operational expenses and revenue
PREFERRED QUALIFICATIONS
- Previous experience in retail, sales or customer service
- Consumer electronics industry experience
- Multi-location retail experience
WHAT’S IN IT FOR YOU
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
APPLICATION DEADLINE
Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
POSITION TYPE
Full time
INTRODUCTION
As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your Best Buy home store or group of stores to provide excellent employee and customer experiences. You’ll assign resources based on customer traffic and business needs throughout your assigned store or stores in your designated micro-market (local surrounding stores). In addition, you’ll be responsible for driving employee development and performance management.
ROLE AND RESPONSIBILITIES
- Empower employees to provide excellent customer experiences
- Drive employee experience strategy across the micro-market
- Analyze performance indicators against business strategies and lead your team to drive revenue and operating income results
- Lead efforts to maximize results or provide course correction as needed
- Help drive sales and operational success within an assigned home location or across the micro-market as needed
BASIC QUALIFICATIONS
- 1 year of experience as a supervisor or manager in business, military or related fields
- 2 years of sales or customer service experience
- 1 year of experience managing and reviewing operational expenses and revenue
PREFERRED QUALIFICATIONS
- Previous experience in retail, sales or customer service
- Consumer electronics industry experience
- Multi-location retail experience
WHAT’S IN IT FOR YOU
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
APPLICATION DEADLINE
Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
POSITION TYPE
Full time
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Who's Hiring
Top Industries Hiring
- Retail21
- Healthcare & Medical Services18
- Technology & Software11
- Construction & Real Estate8
- Consulting & Professional Services6
Entry Level Customer Experience Team Lead Jobs: Frequently Asked Questions
How do I get an entry level customer experience team lead job?
Employers hiring at this level look for candidates who have handled customer-facing work in any setting, whether through internships, part-time retail, or campus service roles. Demonstrating that you can resolve complaints, guide a small group, and track quality metrics gives you a real edge. A short portfolio showing a process you improved or a team you helped train can move your application to the top of the pile.
Which companies hire entry level customer experience team leads?
Companies hiring entry level customer experience team leads right now include Bath & Body Works, Five Below, and TikTok, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings at a mix of fast-growing startups, national retailers, and large service organizations that build team lead pipelines by promoting candidates who show early leadership potential.
Are there remote entry level customer experience team lead jobs?
Yes, though on-site roles are still common at this level. About 27% of entry level customer experience team lead openings are remote or hybrid as of November 2026, with fully remote positions often found in software, fintech, and subscription-based companies where customer support operations run across distributed teams.
Are these new grad customer experience team lead jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates with little or no professional experience. A new grad-friendly listing typically states that internships, volunteer work, or a portfolio of relevant projects can substitute for full-time experience, and it focuses on soft skills like communication, patience, and the ability to give feedback rather than requiring years on a resume.
Which industries hire the most entry level customer experience team leads?
Entry Level customer experience team lead roles concentrate in Retail, Healthcare & Medical Services, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at this level because high customer volume, rapid team growth, and a focus on retention make early-career team leads a cost-effective way to maintain service quality without relying solely on senior staff.