Entry Level Technical Customer Service Representative Jobs
New grad technical customer service representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on technical coursework can matter more than a long resume. Most openings are on-site and remote roles across Technology & Software, Manufacturing, and Consulting & Professional Services, with employers like Google, McLaren Health Care, and Thermo Fisher Scientific hiring at this level now.
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INTRODUCTION
At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise. As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide. As a Senior Clinical System Lead at ICON, you will be instrumental in overseeing the design, development, and implementation of clinical systems that drive the efficiency and effectiveness of clinical trials.
ROLE AND RESPONSIBILITIES
You will manage day-to-day scientific operations activities, supporting your team to deliver quality outcomes.
Key responsibilities include:
- Lead and direct one or more Clinical Data Science (CDS) project teams engaged in the initiation, planning, set up, maintenance, control and closing of systems used in clinical trial projects.
- Support sales efforts by participating in and providing expertise to Business Development.
- Peer review of study team technical documentation and work output.
- Contact point for internal and external customer teams on assigned studies.
- Assist in leading project kick off (internal and external) meetings.
- Functional Team Lead and primary point of contact for internal and external project team for CDS Systems (CDSS) for external and internal customer teams for assigned study/studies.
- Ensures communication with all stakeholders regarding project status and priorities.
- Ability to lead and guide several technical teams of programmers, designers and data validation analysts (technical testers) to achieve common project goals.
- Ability to lead teams in the internal UAT of configured System solutions.
- Embrace and contribute to a culture of process improvement with a focus on streamlining processes and adding value to the business and client needs.
BASIC QUALIFICATIONS
You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:
- Degree in computer science, software engineering, or a related field.
- Extensive experience in leading the development and implementation of clinical systems, with a deep understanding of clinical trial processes and regulatory requirements.
- Strong leadership skills, with proven ability to manage cross-functional teams and projects effectively.
- Proficiency in relevant programming languages and development tools, with experience in system integration and data management.
- Excellent communication and interpersonal skills, with a demonstrated ability to collaborate with diverse teams and external partners.
- Willingness to travel as required (approximately 15%).
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
REWARDS & BENEFITS
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives.
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
- Retirement and pension plans.
- Life assurance and disability coverage.
- Employee assistance programmes and wellbeing resources.
- Learning and development opportunities through structured training and career pathways.
Benefits may vary depending on role and location.
INCLUSION AND ACCESSIBILITY
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request.
INTRODUCTION
At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise. As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide. As a Senior Clinical System Lead at ICON, you will be instrumental in overseeing the design, development, and implementation of clinical systems that drive the efficiency and effectiveness of clinical trials.
ROLE AND RESPONSIBILITIES
You will manage day-to-day scientific operations activities, supporting your team to deliver quality outcomes.
Key responsibilities include:
- Lead and direct one or more Clinical Data Science (CDS) project teams engaged in the initiation, planning, set up, maintenance, control and closing of systems used in clinical trial projects.
- Support sales efforts by participating in and providing expertise to Business Development.
- Peer review of study team technical documentation and work output.
- Contact point for internal and external customer teams on assigned studies.
- Assist in leading project kick off (internal and external) meetings.
- Functional Team Lead and primary point of contact for internal and external project team for CDS Systems (CDSS) for external and internal customer teams for assigned study/studies.
- Ensures communication with all stakeholders regarding project status and priorities.
- Ability to lead and guide several technical teams of programmers, designers and data validation analysts (technical testers) to achieve common project goals.
- Ability to lead teams in the internal UAT of configured System solutions.
- Embrace and contribute to a culture of process improvement with a focus on streamlining processes and adding value to the business and client needs.
BASIC QUALIFICATIONS
You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:
- Degree in computer science, software engineering, or a related field.
- Extensive experience in leading the development and implementation of clinical systems, with a deep understanding of clinical trial processes and regulatory requirements.
- Strong leadership skills, with proven ability to manage cross-functional teams and projects effectively.
- Proficiency in relevant programming languages and development tools, with experience in system integration and data management.
- Excellent communication and interpersonal skills, with a demonstrated ability to collaborate with diverse teams and external partners.
- Willingness to travel as required (approximately 15%).
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
REWARDS & BENEFITS
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives.
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
- Retirement and pension plans.
- Life assurance and disability coverage.
- Employee assistance programmes and wellbeing resources.
- Learning and development opportunities through structured training and career pathways.
Benefits may vary depending on role and location.
INCLUSION AND ACCESSIBILITY
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request.
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- Healthcare & Medical Services22
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Entry Level Technical Customer Service Representative Jobs: Frequently Asked Questions
How do I get an entry level technical customer service representative job?
Start by building familiarity with help desk tools, ticketing systems, and basic troubleshooting workflows, since entry level hiring managers look for candidates who can demonstrate technical aptitude alongside communication skills. Internship experience, a relevant certification like CompTIA A+, or volunteer IT support work all strengthen an application at this stage. Tailor your resume to show problem-solving examples, even from academic projects.
Which companies hire entry level technical customer service representatives?
Companies hiring entry level technical customer service representatives right now include Google, McLaren Health Care, and Thermo Fisher Scientific, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across a mix of large technology firms, software-as-a-service companies, and consumer electronics brands that run dedicated support teams built to train junior hires from the ground up.
Are there remote entry level technical customer service representative jobs?
Yes, though availability varies by employer and role type. About 35% of entry level technical customer service representative openings are remote or hybrid as of November 2026, giving new candidates flexibility without requiring relocation. Many companies use remote roles to expand their hiring pool for junior talent, so filtering by work setting when you search can quickly surface those options.
Are these new grad technical customer service representative jobs?
Yes, these listings include new grad, recent graduate, and junior technical customer service representative roles. A posting is typically new-grad friendly when it welcomes zero to two years of experience, accepts internships or project work in place of full-time history, or explicitly invites candidates with a portfolio demonstrating technical skills. Look for language like 'entry level,' 'training provided,' or 'no prior professional experience required' as reliable signals.
Which industries hire the most entry level technical customer service representatives?
Entry Level technical customer service representative roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products and platforms require ongoing customer-facing technical support, creating steady demand for junior candidates who can learn proprietary systems quickly and handle a high volume of inbound requests.