Entry Level Customer Support Analyst Jobs
New grad customer support analyst jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a portfolio of resolved customer cases can matter more than a long resume. Most openings are on-site and remote roles across Telecommunications, Technology & Software, and Transportation & Logistics, with employers like Verizon, Sage, and Collabera hiring at this level now.
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See related jobsJob Description
The Customer Support Analyst identifies customer needs and resolves technical issues regarding Sage’s products and services, demonstrating strong problem-solving capabilities to maximize first-time resolution, enhance customer relationships, and enable an exceptional Sage experience.
This role is hybrid, three days per week onsite in the Lawrenceville office.
Key Responsibilities
Technical support focused:
-
Through excellent probing and a comprehensive understanding of Sage’s products and services, identifies the root cause of the customer’s software or system issues.
-
Demonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately complex issues.
-
Serves as a frontline technical resource for Sage customers, driving first call resolution by using available resources and tools (e.g., blueprints), as well as identifying cases that require escalation (either strategically or technically).
-
Ensures technical expertise by staying up to date on applications and systems, as well as processes and procedures, through reading communications and attending training.
Customer Service Essentials:
-
Owns the customer support experience, providing exceptional assistance by solving customer issues through a variety of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goals.
-
Assists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for Sage’s solutions to address their needs.
-
Contributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge base, systems and processes.
-
Documents customer contact, using relevant systems, in a clear, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resources.
-
Works collaboratively and effectively in a team, maintaining a positive attitude, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
-
Prioritize work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage.
Skills and Know-How:
-
Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems.
-
Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand.
-
Demonstrates an understanding of customers’ needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships.
-
Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes.
-
Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach.
-
Demonstrates the technical knowledge and skills required to accomplish complex activities in relation to Sage’s products and services.
-
Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions.
Key Behaviors
-
Driven, likeable, curious, bold, caring and resilient.
-
Prioritize work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage.
Perks? We have plenty.
-
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably).
-
Comprehensive health, dental and vision coverage.
-
401(k) retirement match (100% matching up to 4%).
-
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
-
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date.
-
5 days paid yearly to volunteer (through Sage Foundation).
-
$5,250 tuition reimbursement per calendar year starting 6 months after hire date.
-
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
-
Library of on demand career development options and ongoing training offerings.
Dig deeper about who we are:
-
Who is Sage:
https://www.sage.com/en-us/company/about-sage/ -
Life at Sage:
https://www.sage.com/en-us/company/careers/ -
Our Values & Behaviors:
https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be -
How we make a difference:
https://www.sage.com/en-us/company/sage-foundation/ -
Sage Business Cloud - SaaS for Every Business:
https://www.sage.com/en-us/products/
LI-MT1
Job Description
The Customer Support Analyst identifies customer needs and resolves technical issues regarding Sage’s products and services, demonstrating strong problem-solving capabilities to maximize first-time resolution, enhance customer relationships, and enable an exceptional Sage experience.
This role is hybrid, three days per week onsite in the Lawrenceville office.
Key Responsibilities
Technical support focused:
-
Through excellent probing and a comprehensive understanding of Sage’s products and services, identifies the root cause of the customer’s software or system issues.
-
Demonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately complex issues.
-
Serves as a frontline technical resource for Sage customers, driving first call resolution by using available resources and tools (e.g., blueprints), as well as identifying cases that require escalation (either strategically or technically).
-
Ensures technical expertise by staying up to date on applications and systems, as well as processes and procedures, through reading communications and attending training.
Customer Service Essentials:
-
Owns the customer support experience, providing exceptional assistance by solving customer issues through a variety of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goals.
-
Assists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for Sage’s solutions to address their needs.
-
Contributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge base, systems and processes.
-
Documents customer contact, using relevant systems, in a clear, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resources.
-
Works collaboratively and effectively in a team, maintaining a positive attitude, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
-
Prioritize work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage.
Skills and Know-How:
-
Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems.
-
Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand.
-
Demonstrates an understanding of customers’ needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships.
-
Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes.
-
Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach.
-
Demonstrates the technical knowledge and skills required to accomplish complex activities in relation to Sage’s products and services.
-
Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions.
Key Behaviors
-
Driven, likeable, curious, bold, caring and resilient.
-
Prioritize work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage.
Perks? We have plenty.
-
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably).
-
Comprehensive health, dental and vision coverage.
-
401(k) retirement match (100% matching up to 4%).
-
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
-
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date.
-
5 days paid yearly to volunteer (through Sage Foundation).
-
$5,250 tuition reimbursement per calendar year starting 6 months after hire date.
-
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
-
Library of on demand career development options and ongoing training offerings.
Dig deeper about who we are:
-
Who is Sage:
https://www.sage.com/en-us/company/about-sage/ -
Life at Sage:
https://www.sage.com/en-us/company/careers/ -
Our Values & Behaviors:
https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be -
How we make a difference:
https://www.sage.com/en-us/company/sage-foundation/ -
Sage Business Cloud - SaaS for Every Business:
https://www.sage.com/en-us/products/
LI-MT1
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Who's Hiring
Top Industries Hiring
- Telecommunications
- Technology & Software
- Transportation & Logistics
Entry Level Customer Support Analyst Jobs: Frequently Asked Questions
How do I get an entry level customer support analyst job?
Start by building hands-on experience through internships, volunteer help-desk roles, or freelance customer-facing work. Employers hiring at this level look for strong written communication, comfort with ticketing systems like Zendesk or Salesforce, and a demonstrated ability to resolve issues calmly. A short portfolio showing real cases you handled or a relevant certification in customer service fundamentals can set a new grad apart from other applicants.
Which companies hire entry level customer support analysts?
Companies hiring entry level customer support analysts right now include Verizon, Sage, and Collabera, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a mix of fast-growing tech startups, e-commerce companies, and enterprise software firms that need analysts to manage high ticket volumes as their customer bases grow.
Are there remote entry level customer support analyst jobs?
Yes, though availability varies by employer and role type. About 75% of entry level customer support analyst openings are remote or hybrid as of November 2026, making this one of the more accessible fields for candidates who need location flexibility early in their career. Many companies offer fully remote onboarding for analysts who meet their communication and equipment requirements.
Are these new grad customer support analyst jobs?
Yes, the listings here include new grad, recent graduate, and junior customer support analyst roles. A new grad friendly posting typically welcomes zero to two years of experience and explicitly accepts internships, campus help-desk work, or a portfolio in place of full-time history. Look for language like "no experience required," "training provided," or "recent grads encouraged to apply" as reliable signals.
Which industries hire the most entry level customer support analysts?
Entry Level customer support analyst roles concentrate in Telecommunications, Technology & Software, and Transportation & Logistics, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because rapid product growth and large consumer bases create constant demand for analysts who can handle tickets, escalate issues, and document resolutions, even without prior industry experience.