Entry Level Contact Representative Jobs
New grad contact representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong customer service internship or hands-on volunteer work can matter more than a long resume. Most openings are on-site roles across Banking & Financial Services, Insurance, and Healthcare & Medical Services, with employers like Northwest Bank, KeyBank, and CoxHealth hiring at this level now.
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Showing 5 of 11+ Entry Level Contact Representative jobs
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
See All 11 Entry Level Contact Representative Jobs
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Insurance
- Healthcare & Medical Services
Entry Level Contact Representative Jobs: Frequently Asked Questions
How do I get an entry level contact representative job?
Start by highlighting any customer-facing experience, even from retail, food service, or volunteer work, since employers at this level care more about communication skills and a service mindset than years of professional experience. A short cover letter that shows you can stay calm with frustrated callers and resolve issues clearly gives you a real edge. Look for postings that mention training programs or that explicitly welcome new graduates.
Which companies hire entry level contact representatives?
Companies hiring entry level contact representatives right now include Northwest Bank, KeyBank, and CoxHealth, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across large call centers, government contractors, healthcare networks, and financial services firms that run structured onboarding programs for junior hires.
Are there remote entry level contact representative jobs?
Yes, though on-site roles still make up a significant share of openings at this stage. About 27% of entry level contact representative openings are remote or hybrid as of November 2026, so candidates who prefer flexibility do have genuine options. Remote postings at the junior level often require a quiet workspace and a reliable internet connection as baseline requirements.
Are these new grad contact representative jobs?
Yes, many of these postings are new grad and recent graduate roles that welcome candidates with little or no formal work history. A new grad friendly posting typically says it requires zero to two years of experience, accepts internships or coursework as a substitute, or mentions on-the-job training. Junior candidates who can point to a customer service project, campus call center work, or a relevant internship are well positioned to compete.
Which industries hire the most entry level contact representatives?
Entry Level contact representative roles concentrate in Banking & Financial Services, Insurance, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the junior level because high customer and client volume creates steady demand for new representatives who can be trained quickly on internal systems and service protocols.