Senior Level Customer Development Specialist Jobs
Senior level customer development specialist jobs place experienced professionals in charge of strategic account growth, cross-functional alignment, and the commercial outcomes their organizations depend on. Roles are distributed across on-site, remote, and hybrid settings in Consulting & Professional Services, Technology & Software, and Biotechnology & Pharmaceuticals, with employers like Amazon, HDR, and Revolution Medicines hiring at this level now.
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ADP is hiring a Senior Manager, Business Partnership Development.
- Are you passionate about building strategic partnerships that create new growth opportunities and expand market reach?
- Do you enjoy developing partner ecosystems, creating go-to-market strategies, and driving revenue through referral, channel, and alliance relationships?
- Are you looking for an opportunity where you can combine business development expertise, relationship management skills, and strategic thinking to make a significant impact on business growth?
If so, this may be the opportunity you've been searching for.
As a Senior Manager, Business Partnership Development, you will be responsible for driving revenue growth through the development, expansion, and management of strategic partnerships focused on the small business market. You will identify, recruit, onboard, and enable referral, channel, and alliance partners while building a scalable ecosystem that generates qualified opportunities and accelerates business growth.
In this role, you'll collaborate closely with Sales, Marketing, Product, and Operations teams to develop partnership strategies, execute joint go-to-market initiatives, and optimize partner performance. Success requires a consultative mindset, strong relationship-building capabilities, and the ability to turn strategic partnerships into measurable business outcomes.
What You'll Do
Here's what you can expect on a typical day:
Partnership Strategy & Business Development
- Develop and execute a comprehensive business development strategy focused on expanding ADP's presence within the small business market.
- Identify, evaluate, and secure strategic referral, channel, and alliance partnerships that align with business growth objectives.
- Build and maintain a scalable partner ecosystem that drives customer acquisition, market penetration, and revenue growth.
- Continuously assess market trends, partner opportunities, and competitive dynamics to inform growth strategies.
Partner Acquisition & Lifecycle Management
- Own the full partner lifecycle from prospecting and recruitment through onboarding, activation, and ongoing relationship management.
- Establish strong executive and operational relationships with partners to support long-term success and mutual growth.
- Develop engagement plans that increase partner productivity, loyalty, and business contribution.
- Ensure partners receive the tools, resources, and support needed to effectively represent ADP solutions.
Partner Enablement & PRM Management
- Lead administration, optimization, and adoption of the Partner Relationship Management (PRM) platform.
- Develop and maintain onboarding materials, training programs, partner communications, and enablement resources.
- Create scalable processes and best practices that drive partner engagement and operational efficiency.
- Monitor utilization and effectiveness of partner programs and continuously enhance the partner experience.
Revenue Generation & Sales Collaboration
- Partner closely with Sales teams to generate, qualify, and transition opportunities through the partner channel.
- Support co-selling initiatives and joint business planning activities with strategic partners.
- Align partnership efforts with sales objectives to maximize pipeline creation and revenue generation.
- Develop processes that improve lead flow, referral conversion, and overall partner contribution to business growth.
Cross-Functional Leadership
- Collaborate with Marketing, Product, Operations, and Sales leadership to develop and execute growth initiatives.
- Participate in strategic planning efforts to identify opportunities for new partnerships and market expansion.
- Serve as the voice of the partner community by sharing insights and recommendations that improve products, programs, and partner experiences.
- Representing ADP at industry events, conferences, networking opportunities, and partner meetings.
Performance Management & Analytics
- Monitor partner activity, engagement levels, referral volume, pipeline development, and revenue contribution.
- Establish and track key performance indicators to measure partner effectiveness and business impact.
- Analyze performance trends and develop recommendations to optimize growth and partner success.
- Deliver regular reporting and business updates to leadership regarding partnership performance and strategic opportunities.
TO SUCCEED IN THIS ROLE:
Required Qualifications
- 7+ years of experience in Business Development, Partnerships, Channel Sales, Alliance Management, or related disciplines.
- Proven success building, scaling, and managing partner ecosystems that drive measurable revenue growth.
- Experience developing and executing partnership strategies focused on customer acquisition and market expansion.
- Experience utilizing Partner Relationship Management (PRM) platforms and CRM systems, preferably Salesforce.
- Strong negotiation, communication, presentation, and relationship-management skills.
- Demonstrated ability to influence internal and external stakeholders and manage complex partner relationships.
- Strong business acumen with the ability to identify opportunities, assess risks, and develop growth strategies.
- Excellent project management and organizational skills with a focus on execution and results.
A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.
Other acceptable experiences could include:
- Equivalent experience in Business Development, Strategic Partnerships, Sales, Channel Management, Account Management, Alliance Development, Marketing, or related fields.
- Military experience. We recognize and appreciate the unique leadership, relationship-building, problem-solving, strategic thinking, and execution skills developed through military service and welcome those experiences in our organization.
BONUS POINTS FOR THESE:
- Experience supporting small business markets or SMB-focused solutions.
- Experience developing referral, channel, reseller, alliance, or strategic partner programs.
- Knowledge of Human Capital Management, Payroll, Retirement Services, Benefits Administration, or Financial Services industries.
- Experience building partner enablement programs, certification models, and growth frameworks.
- Familiarity with partner marketing, co-selling strategies, and demand generation initiatives.
- Experience designing performance dashboards, partnership analytics, and revenue reporting processes.
- Experience working within high-growth or rapidly evolving business environments.
You'll Love Working Here Because You Can:
- Drive Growth. Build strategic partnerships that directly contribute to business expansion and revenue generation.
- Influence Strategy. Help shape partnership and market growth strategies that impact organizational success.
- Build Meaningful Relationships. Create lasting partnerships that provide value to clients, partners, and ADP.
- Lead Through Innovation. Develop programs and strategies that expand how ADP engages with the small business community.
- Own Your Success. Measure your impact through partner growth, pipeline creation, and revenue contribution.
- Collaborate Across ADP. Partner with leaders across Sales, Marketing, Product, and Operations to achieve shared goals.
- Join a culture that values innovation, collaboration, accountability, and continuous growth.
Ready to #MakeYourMark? Apply now and help build the partnerships that power the future growth of ADP
#LI-AJ1
#LI-Hybrid
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
ADP is hiring a Senior Manager, Business Partnership Development.
- Are you passionate about building strategic partnerships that create new growth opportunities and expand market reach?
- Do you enjoy developing partner ecosystems, creating go-to-market strategies, and driving revenue through referral, channel, and alliance relationships?
- Are you looking for an opportunity where you can combine business development expertise, relationship management skills, and strategic thinking to make a significant impact on business growth?
If so, this may be the opportunity you've been searching for.
As a Senior Manager, Business Partnership Development, you will be responsible for driving revenue growth through the development, expansion, and management of strategic partnerships focused on the small business market. You will identify, recruit, onboard, and enable referral, channel, and alliance partners while building a scalable ecosystem that generates qualified opportunities and accelerates business growth.
In this role, you'll collaborate closely with Sales, Marketing, Product, and Operations teams to develop partnership strategies, execute joint go-to-market initiatives, and optimize partner performance. Success requires a consultative mindset, strong relationship-building capabilities, and the ability to turn strategic partnerships into measurable business outcomes.
What You'll Do
Here's what you can expect on a typical day:
Partnership Strategy & Business Development
- Develop and execute a comprehensive business development strategy focused on expanding ADP's presence within the small business market.
- Identify, evaluate, and secure strategic referral, channel, and alliance partnerships that align with business growth objectives.
- Build and maintain a scalable partner ecosystem that drives customer acquisition, market penetration, and revenue growth.
- Continuously assess market trends, partner opportunities, and competitive dynamics to inform growth strategies.
Partner Acquisition & Lifecycle Management
- Own the full partner lifecycle from prospecting and recruitment through onboarding, activation, and ongoing relationship management.
- Establish strong executive and operational relationships with partners to support long-term success and mutual growth.
- Develop engagement plans that increase partner productivity, loyalty, and business contribution.
- Ensure partners receive the tools, resources, and support needed to effectively represent ADP solutions.
Partner Enablement & PRM Management
- Lead administration, optimization, and adoption of the Partner Relationship Management (PRM) platform.
- Develop and maintain onboarding materials, training programs, partner communications, and enablement resources.
- Create scalable processes and best practices that drive partner engagement and operational efficiency.
- Monitor utilization and effectiveness of partner programs and continuously enhance the partner experience.
Revenue Generation & Sales Collaboration
- Partner closely with Sales teams to generate, qualify, and transition opportunities through the partner channel.
- Support co-selling initiatives and joint business planning activities with strategic partners.
- Align partnership efforts with sales objectives to maximize pipeline creation and revenue generation.
- Develop processes that improve lead flow, referral conversion, and overall partner contribution to business growth.
Cross-Functional Leadership
- Collaborate with Marketing, Product, Operations, and Sales leadership to develop and execute growth initiatives.
- Participate in strategic planning efforts to identify opportunities for new partnerships and market expansion.
- Serve as the voice of the partner community by sharing insights and recommendations that improve products, programs, and partner experiences.
- Representing ADP at industry events, conferences, networking opportunities, and partner meetings.
Performance Management & Analytics
- Monitor partner activity, engagement levels, referral volume, pipeline development, and revenue contribution.
- Establish and track key performance indicators to measure partner effectiveness and business impact.
- Analyze performance trends and develop recommendations to optimize growth and partner success.
- Deliver regular reporting and business updates to leadership regarding partnership performance and strategic opportunities.
TO SUCCEED IN THIS ROLE:
Required Qualifications
- 7+ years of experience in Business Development, Partnerships, Channel Sales, Alliance Management, or related disciplines.
- Proven success building, scaling, and managing partner ecosystems that drive measurable revenue growth.
- Experience developing and executing partnership strategies focused on customer acquisition and market expansion.
- Experience utilizing Partner Relationship Management (PRM) platforms and CRM systems, preferably Salesforce.
- Strong negotiation, communication, presentation, and relationship-management skills.
- Demonstrated ability to influence internal and external stakeholders and manage complex partner relationships.
- Strong business acumen with the ability to identify opportunities, assess risks, and develop growth strategies.
- Excellent project management and organizational skills with a focus on execution and results.
A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.
Other acceptable experiences could include:
- Equivalent experience in Business Development, Strategic Partnerships, Sales, Channel Management, Account Management, Alliance Development, Marketing, or related fields.
- Military experience. We recognize and appreciate the unique leadership, relationship-building, problem-solving, strategic thinking, and execution skills developed through military service and welcome those experiences in our organization.
BONUS POINTS FOR THESE:
- Experience supporting small business markets or SMB-focused solutions.
- Experience developing referral, channel, reseller, alliance, or strategic partner programs.
- Knowledge of Human Capital Management, Payroll, Retirement Services, Benefits Administration, or Financial Services industries.
- Experience building partner enablement programs, certification models, and growth frameworks.
- Familiarity with partner marketing, co-selling strategies, and demand generation initiatives.
- Experience designing performance dashboards, partnership analytics, and revenue reporting processes.
- Experience working within high-growth or rapidly evolving business environments.
You'll Love Working Here Because You Can:
- Drive Growth. Build strategic partnerships that directly contribute to business expansion and revenue generation.
- Influence Strategy. Help shape partnership and market growth strategies that impact organizational success.
- Build Meaningful Relationships. Create lasting partnerships that provide value to clients, partners, and ADP.
- Lead Through Innovation. Develop programs and strategies that expand how ADP engages with the small business community.
- Own Your Success. Measure your impact through partner growth, pipeline creation, and revenue contribution.
- Collaborate Across ADP. Partner with leaders across Sales, Marketing, Product, and Operations to achieve shared goals.
- Join a culture that values innovation, collaboration, accountability, and continuous growth.
Ready to #MakeYourMark? Apply now and help build the partnerships that power the future growth of ADP
#LI-AJ1
#LI-Hybrid
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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Find JobsSenior Level Customer Development Specialist Job Market
Who's Hiring
- Amazon26
- HDR21
- Revolution Medicines18
- BKF Engineers13
- JPMorganChase12
Top Industries Hiring
- Consulting & Professional Services135
- Technology & Software113
- Biotechnology & Pharmaceuticals99
- Manufacturing51
- Electronics & Hardware51
Senior Level Customer Development Specialist Jobs: Frequently Asked Questions
How do I get a senior level customer development specialist job?
Employers at this level want candidates who have owned full customer development cycles, not just supported them. Demonstrating that you have led strategic account planning, influenced cross-functional teams, and driven measurable revenue or retention outcomes will set you apart. A portfolio of complex customer relationships you have grown and a clear narrative about the commercial impact you delivered will carry more weight than credentials alone.
Which companies hire senior level customer development specialists?
Companies hiring senior level customer development specialists right now include Amazon, HDR, and Revolution Medicines, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate among consumer goods companies, national distributors, and growth-stage enterprises that need experienced commercial leaders to manage large accounts and develop new market opportunities.
Are there remote senior level customer development specialist jobs?
Yes, though availability varies by industry and employer. About 32% of senior level customer development specialist openings are remote or hybrid as of November 2026, reflecting the fact that experienced professionals in this role often manage relationships independently. Field-facing and key account roles may still require regular in-person presence with clients or retail partners.
What makes a customer development specialist role senior level?
Senior level roles are defined by ownership and scope rather than task execution. At this stage, you are expected to set account strategy, manage complex stakeholder relationships, mentor junior team members, and be accountable for commercial results across a territory or category. The role shifts from supporting development plans to building and defending them with minimal oversight from leadership.
Which industries hire the most senior level customer development specialists?
Senior Level customer development specialist roles concentrate in Consulting & Professional Services, Technology & Software, and Biotechnology & Pharmaceuticals, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they depend on experienced commercial professionals to manage high-value retail, wholesale, or enterprise accounts where relationship depth and strategic execution directly affect revenue.