Customer Engagement Specialist Jobs in Maryland

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave
• And more!

About the role

The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.

What you'll be doing

• Responsible for operating the community management office’s phone lines to ensure timely response to all calls from outside
• Greets and welcomes all guests to the center and notifies the necessary parties of their arrival
• Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting
• Helps to maintain the cleanliness and appearance of the community management center
• Attends and assists with LifeWorks events as needed

Typical Physical Demands: Sit and stand to do clerical work.

Who we're looking for

• High School Diploma or equivalent required
• Minimum of one (1) year of office administration experience
• Skilled in Microsoft Office Suite including Word, Excel and Outlook
• General office equipment operation skills
• Excellent oral and written communication skills
• Solid interpersonal skills
• Solid customer service and engagement skills
• Possession of a valid state issued Driver’s License and safe driving record are required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.