Senior Level Customer Engineer Jobs

Job Title: Senior AI Customer Data Platform Engineer

Role Purpose

The purpose of the role is to create and engineer exceptional product architectural design for existing and new products and enable delivery teams to provide exceptional client engagement and satisfaction.

Do

• Define product requirements and design needs by displaying complete understanding of product vision and business requirements

• Develop architectural designs for the new and existing products

  • Part Implementation of derived solution
  • Debug and Solve critical problems during implementation
  • Evangelize Architecture to the Project and Customer teams to achieve the final solution.
  • Constant analysis and monitoring of the product solution
  • Continuously improve and simplify the design, optimize cost and performance
  • Understand market-driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy
  • Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options
  • Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one
  • Analyse, propose and implement the core technology strategy for product development
  • Conduct impact analyses of changes and new requirements on the product development effort

• Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs

• Collaborate with sales, development, consulting teams to reconcile solutions to architecture
• Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/architecture
• Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
• Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions
• Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
• Validate the solution/prototype from technology, cost structure and customer differentiation point of view
• Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem

• Tracks industry and application trends and relates these to planning current and future IT needs

• Provides technical and strategic input during the product deployment and deployment

• Support Delivery team during the product deployment process and resolve complex issues
• Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications.

• Identifies implementation risks and potential impacts.

• Maintain product roadmap and provide timely inputs for product upgrades as per the market needs

Competency Building and Branding

• Ensure completion of necessary trainings and certifications
• Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research
• Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc.
• Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
• Be the voice of Wipro's Thought Leadership by speaking in forums (internal and external)
• Mentor developers, designers and Junior architects for their further career development and enhancement
• Contribute to the architecture practice by conducting selection interviews etc.

Deliver

No. Performance Parameter Measure

1. Product design, engineering and implementation CSAT, quality of design/architecture, FTR, delivery as per cost, quality and timeline, POC review and standards

2. Capability development % trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs)

Location: Irving, TX / Jacksonville, FL / Tampa, FL / New York City, NY

Experience: 8+ Years

Domain: Banking & Financial Services (Preferred)

Job Summary

We are seeking a Senior AI Customer Data Platform (CDP) Engineer with strong expertise in Customer Data Platforms, Generative AI, and Data-Driven Personalization. The ideal candidate will design and build AI-powered customer engagement solutions leveraging customer 360 data, LLMs, RAG, AI Agents, and enterprise data platforms to support banking and financial services use cases.

Key Responsibilities

• Design and implement AI-powered solutions using Customer Data Platforms (CDP) and Generative AI.
• Build customer intelligence, personalization, and customer 360 solutions.
• Develop AI chatbots, virtual assistants, and customer service automation platforms.
• Integrate LLMs with customer data, CRM systems, marketing platforms, and enterprise applications.
• Build RAG applications leveraging customer knowledge repositories and structured/unstructured data.
• Develop APIs and AI services using Python.
• Implement data ingestion, identity resolution, customer segmentation, and activation use cases.
• Optimize prompts, model performance, and AI response quality.
• Collaborate with business, product, data, and architecture teams to deliver AI-driven outcomes.
• Ensure compliance with data privacy, governance, and Responsible AI standards.

Core Skills (Must Have)

• AI Customer Data Platform
• Customer Data Platforms (CDP)
• Customer 360 Architecture
• Customer Identity Resolution
• Customer Segmentation
• Data Activation & Personalization

• CRM Integration (Salesforce preferred)

• Generative AI

• Azure OpenAI / OpenAI APIs
• LLMs (GPT, Claude, Gemini, Llama)
• Prompt Engineering
• RAG Architecture
• LangChain / LlamaIndex

• AI Agents / Agentic AI

• Data & Integration

• Customer Data Modeling
• Data Pipelines & ETL
• SQL
• REST APIs
• Data Governance
• Development
• Python (Mandatory)
• FastAPI / Flask
• Microservices
• Cloud & DevOps
• Azure or GCP
• Git / GitHub
• Docker
• CI/CD

Preferred Skills

• Banking & Financial Services domain experience.
• Experience with customer onboarding, servicing, fraud, marketing, or personalization platforms.
• Knowledge of MLOps and AI Governance.
• Experience integrating AI with Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similar CDP platforms.
• Exposure to GitHub Copilot and AI-assisted development.

Nice-to-Have

• LangGraph
• Semantic Kernel
• Hugging Face
• Azure AI Foundry
• Pinecone / Chroma / FAISS
• Knowledge Graphs
• MCP (Model Context Protocol)

Experience Expectations

• 8+ years of software engineering, data engineering, or AI solution development experience.
• 2+ years of hands-on experience with Generative AI and LLM applications.
• Experience implementing Customer 360 or CDP solutions.
• Hands-on experience integrating customer data with AI/ML models.
• Experience building at least one production-grade AI or RAG application.
• Strong understanding of customer data privacy, security, and regulatory requirements.

Mandatory Skills: Customer Data Platform.

Experience: 5-8 Years.

Compensation

The expected compensation for this role ranges from $60,000 to $135,000.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.