Customer Experience Cx Jobs in Washington

INTRODUCTION

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

ABOUT THE JOB

Go-To-Market Technology Team

Okta's Technology, Data and Intelligence (TDI) organization is at the forefront of delivering scalable, high-impact technology solutions that drive business growth, operational excellence, and engineering velocity. Our Go-To-Market (GTM) Technology group sits within TDI and is responsible for building and maintaining the enterprise platforms that power Okta's internal operations. We are a collaborative, innovative team committed to enabling Okta's continued growth through cutting-edge technology solutions.

THE Manager, Customer Experience Technology Opportunity

This role will lead a high-performing team of software professionals responsible for delivering and maintaining GTM technology solutions across Okta's enterprise platforms. The ideal candidate brings deep domain expertise in Salesforce and related SaaS/PaaS platforms, a strong track record of leading Agile delivery teams, and the ability to build strong partnerships with internal business stakeholders to align technology solutions with business needs.

What you'll be doing

• Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
• Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
• Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
• Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
• Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.
• Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions.
• Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organization.

What you'll bring to the role

• 3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.
• Deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities.
• Strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi.
• Demonstrated ability to coach and develop technical talent to achieve both career and organizational goals.
• Strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).
• Exceptional communication, stakeholder management, and executive presentation skills.
• Bachelor's degree in Computer Science or a related technical field.

At Okta, leadership goes beyond management. Our Top 5 Core Leadership Competencies guide everything we do and align with our core values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. We expect our leaders to:

• Build Effective Teams: Foster strong teams that leverage diverse skills and perspectives to achieve common goals.
• Demonstrate Self-Awareness (EQ): Seek and act on feedback to continuously improve.
• Develop Talent: Invest in people’s growth to meet both personal and organizational objectives.
• Drive Results: Deliver high-quality outcomes consistently, even in challenging environments.
• Think Strategically: Anticipate future trends and craft breakthrough strategies.

LOCATION

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $204,000—$281,000 USD

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $182,000—$251,000 USD

THE Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please.

Okta
The foundation for secure connections between people and technology
Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.