Customer Experience Cx Jobs
Customer Experience Cx jobs are open across retail, financial services, healthcare, and technology companies, at every level from entry-level associate to senior director, with specializations in voice of customer, journey mapping, and service operations. Scan the live roles below and apply to whichever ones fit.
Find Customer Experience Cx JobsOverview
Showing 5 of 16+ Customer Experience Cx jobs
Overview
At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.
- Job Type: Full time
- Work Type: Hybrid
We made history, and now we work to transform the future – for our customers, our communities, and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid.
Why Ford Energy?
At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands.
In this position...
We are seeking a polished and organized Customer Experience Lead to join our communications and marketing team. You will serve as the architect of memorable experiences for prospective and existing Ford Energy customers, building trust and deepening relationships through thoughtfully curated interactions that reflect the caliber of the Ford Energy brand.
The ideal candidate has a proven track record in high-touch client relations with strong attention to detail, professional etiquette and communication skills. This role requires resourcefulness to navigate a large, complex parent organization and unlock unique Ford assets in service of Ford Energy’s marketing and sales mission. You will also lead Ford Energy’s merchandise strategy development and execution, requiring vendor and budget management and a sharp eye for brand-consistent product design. This position will report to the Ford Energy Marketing Manager and partner closely with the Ford Energy sales team.
- Experience design and coordination: Plan, personalize, and execute customer-facing experiences that build lasting relationships with prospective and current customers.
- Curated gifts: Source and deliver on-brand gifts and amenities for key contacts, tracking preferences to ensure every interaction feels considered and genuine.
- Merchandise: Own the development and execution of Ford Energy’s merchandise program from concept through delivery.
- Sales team partnership: Collaborate closely with the Ford Energy sales team to align customer experiences and merchandise with account priorities and key relationship-building milestones in the sales cycle.
- Cross-functional navigation: Work through Ford’s broader corporate structure to secure access to experiences, venues, and resources that can support Ford Energy’s customer engagement goals.
- Relationship intelligence: Maintain records of customer preferences, relationship history, and past experiences to ensure continuity and consistency across every engagement.
- Concierge-level communication: Serve as a polished, responsive point of contact for customer experience logistics with well-developed professional etiquette at every touchpoint.
- Vendor management: Identify, negotiate with, and manage merchandise and experience vendors to ensure detail-perfect and cost-effective execution.
- Budget stewardship: Track and manage budgets for customer experiences, gifting, and merchandise, ensuring smart use of resources.
- Client-facing expertise: 5+ years of experience in high-touch client relations, ideally supporting corporate or B2B relationships.
- Education: Bachelor’s degree in marketing, communications, business, hospitality, or related field.
Even better, you'll have...
- A natural relationship-builder with warmth, poise, and creativity who treats every customer interaction as an opportunity to leave a lasting impression of the Ford Energy brand.
- Merchandise/product experience: Experience developing, sourcing, or managing branded merchandise or promotional products, including working directly with vendors on specifications, production, and delivery.
- Event planning: Track record of organizing seamless events, including site selection, booking, and vendor management, and day-of coordination.
- Impeccable communication: Exceptional written and verbal communication skills, with professional etiquette suitable for engaging senior executives and high-value customers.
- Agentic optimization: Experience building AI-native workflows
- Extreme attention to detail: A demonstrated ability to anticipate needs, catch small details others miss, and execute under pressure.
- Organizational navigation: Comfort and creativity in working through a large, complex corporate structure to identify and secure resources, approvals, and access across business units.
- Discretion and professionalism: Ability to represent the Ford Energy and Ford brand with polish and confidence, exercising sound judgment and discretion with high-profile customers.
- Project and vendor management: Strong organizational skills to manage multiple concurrent experiences, merchandise projects, vendors, and timelines without dropping details.
- Visionary strategic thinker able to navigate rapidly evolving global energy storage markets.
Location & Travel
This position is based in Dearborn, Michigan, with domestic travel required to support customer experiences (up to 20%).
Why Ford Energy?
At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world’s most iconic brands.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
- Immediate medical, dental, vision, and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees, family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6 and ranges from $85,400-$143,200., This position is a salary grade 7 and ranges from $99,600-$166,600. This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Onsite
Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.
#LI-OG1 #FordEnergy
Overview
At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.
- Job Type: Full time
- Work Type: Hybrid
We made history, and now we work to transform the future – for our customers, our communities, and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid.
Why Ford Energy?
At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands.
In this position...
We are seeking a polished and organized Customer Experience Lead to join our communications and marketing team. You will serve as the architect of memorable experiences for prospective and existing Ford Energy customers, building trust and deepening relationships through thoughtfully curated interactions that reflect the caliber of the Ford Energy brand.
The ideal candidate has a proven track record in high-touch client relations with strong attention to detail, professional etiquette and communication skills. This role requires resourcefulness to navigate a large, complex parent organization and unlock unique Ford assets in service of Ford Energy’s marketing and sales mission. You will also lead Ford Energy’s merchandise strategy development and execution, requiring vendor and budget management and a sharp eye for brand-consistent product design. This position will report to the Ford Energy Marketing Manager and partner closely with the Ford Energy sales team.
- Experience design and coordination: Plan, personalize, and execute customer-facing experiences that build lasting relationships with prospective and current customers.
- Curated gifts: Source and deliver on-brand gifts and amenities for key contacts, tracking preferences to ensure every interaction feels considered and genuine.
- Merchandise: Own the development and execution of Ford Energy’s merchandise program from concept through delivery.
- Sales team partnership: Collaborate closely with the Ford Energy sales team to align customer experiences and merchandise with account priorities and key relationship-building milestones in the sales cycle.
- Cross-functional navigation: Work through Ford’s broader corporate structure to secure access to experiences, venues, and resources that can support Ford Energy’s customer engagement goals.
- Relationship intelligence: Maintain records of customer preferences, relationship history, and past experiences to ensure continuity and consistency across every engagement.
- Concierge-level communication: Serve as a polished, responsive point of contact for customer experience logistics with well-developed professional etiquette at every touchpoint.
- Vendor management: Identify, negotiate with, and manage merchandise and experience vendors to ensure detail-perfect and cost-effective execution.
- Budget stewardship: Track and manage budgets for customer experiences, gifting, and merchandise, ensuring smart use of resources.
- Client-facing expertise: 5+ years of experience in high-touch client relations, ideally supporting corporate or B2B relationships.
- Education: Bachelor’s degree in marketing, communications, business, hospitality, or related field.
Even better, you'll have...
- A natural relationship-builder with warmth, poise, and creativity who treats every customer interaction as an opportunity to leave a lasting impression of the Ford Energy brand.
- Merchandise/product experience: Experience developing, sourcing, or managing branded merchandise or promotional products, including working directly with vendors on specifications, production, and delivery.
- Event planning: Track record of organizing seamless events, including site selection, booking, and vendor management, and day-of coordination.
- Impeccable communication: Exceptional written and verbal communication skills, with professional etiquette suitable for engaging senior executives and high-value customers.
- Agentic optimization: Experience building AI-native workflows
- Extreme attention to detail: A demonstrated ability to anticipate needs, catch small details others miss, and execute under pressure.
- Organizational navigation: Comfort and creativity in working through a large, complex corporate structure to identify and secure resources, approvals, and access across business units.
- Discretion and professionalism: Ability to represent the Ford Energy and Ford brand with polish and confidence, exercising sound judgment and discretion with high-profile customers.
- Project and vendor management: Strong organizational skills to manage multiple concurrent experiences, merchandise projects, vendors, and timelines without dropping details.
- Visionary strategic thinker able to navigate rapidly evolving global energy storage markets.
Location & Travel
This position is based in Dearborn, Michigan, with domestic travel required to support customer experiences (up to 20%).
Why Ford Energy?
At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world’s most iconic brands.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
- Immediate medical, dental, vision, and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees, family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6 and ranges from $85,400-$143,200., This position is a salary grade 7 and ranges from $99,600-$166,600. This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Onsite
Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.
#LI-OG1 #FordEnergy
Customer Experience Cx Jobs by Experience Level
See All 16 Customer Experience Cx Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Experience Cx JobsCustomer Experience Cx Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- E-Commerce & Online Marketplaces
- Retail
- Food & Beverage
What Employers Look For
The qualifications that appear most often in customer experience cx jobs.
- 2 to 5 years of experience in customer experience, customer success, or a related service role
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or Medallia
- Demonstrated ability to analyze customer feedback data and translate findings into actionable improvements
- Strong cross-functional collaboration skills to work with product, operations, and marketing teams
- Experience designing or optimizing customer journey maps and service workflows
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Cx Job Search
Quantify customer impact on your resume
Hiring managers in customer experience cx want numbers behind soft skills. Replace phrases like 'improved satisfaction' with specific outcomes you drove, such as reduced escalation rates, faster resolution times, or measurable gains in repeat purchase behavior.
Highlight your CX tech stack clearly
Many customer experience cx postings screen for familiarity with specific platforms like Salesforce Service Cloud, Zendesk, Medallia, or Qualtrics. List the tools you have hands-on experience with in a dedicated skills section so recruiters can spot them immediately.
Target roles by your CX discipline
Customer experience cx is broad. Narrow your search to your actual specialty, whether that is journey mapping, customer success, quality assurance, or voice of customer program management, so you match openings where your specific background is the primary requirement.
Apply early to roles that fit
Migrate Mate lists customer experience cx openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a case study for your interview
Customer experience cx interviews often include scenario questions about a customer pain point you identified and fixed. Have a ready example that walks through your diagnosis, the cross-functional stakeholders you aligned, the change you made, and the outcome you measured.
Negotiate scope before you negotiate salary
Before accepting a customer experience cx offer, clarify whether the role owns program strategy or executes someone else's roadmap. A coordinator-level title with real program ownership can advance your career faster than a senior title with no decision-making authority.
Customer Experience Cx Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience cxs?
Capgemini, Amazon, and NAYA are hiring the most customer experience cxs right now, with openings concentrated in New York, Illinois, and Michigan, based on current listings on Migrate Mate as of August 2026. Industries with the highest volume of postings include financial services, healthcare, and retail.
How many customer experience cx jobs are remote?
About 89% of customer experience cx openings are fully remote or hybrid as of August 2026, reflecting how many program management and analytics functions can be performed without an on-site presence. Roles focused on voice of customer research and digital journey design tend to be the most remote-friendly, while in-person customer-facing positions remain largely on-site.
How do you become a customer experience cx?
Start by building experience in a customer-facing role such as customer service, account management, or retail operations, then move into roles that involve analyzing feedback or mapping service processes. Develop fluency with a CX platform like Zendesk or Medallia, earn a certification from a recognized CX body such as the Customer Experience Professionals Association, and build a portfolio of documented improvements you drove.
Can I get a customer experience cx job with little or no experience?
Yes, entry-level customer experience cx roles exist, and hiring managers often value hands-on service experience over a formal CX title. If you have worked in customer service, retail, hospitality, or technical support, frame those roles around the feedback you gathered, the process improvements you suggested, and the customer outcomes you influenced to show CX-relevant competency.
What does the customer experience cx interview process look like?
Most customer experience cx interviews include a phone screen focused on your background in service or program roles, a behavioral round where you walk through specific examples of problems you diagnosed and fixed, and a final round that often includes a case study or presentation. You may be asked to map a customer journey on the spot or present a data-driven recommendation based on a sample feedback dataset.
Where can I find and apply to customer experience cx jobs?
You can find and apply to customer experience cx jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings for roles that match your background and experience level, then apply directly to each opening that fits your goals.
See All 16 Customer Experience Cx Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Experience Cx Jobs