Customer Experience Cx Jobs
Customer Experience Cx jobs are open across retail, financial services, healthcare, and technology companies, at every level from entry-level associate to senior director, with specializations in voice of customer, journey mapping, and service operations. Scan the live roles below and apply to whichever ones fit.
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STATUS: Full time / Exempt
LOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)
ABOUT NCSBN
JOB SUMMARY
Reporting to the Manager, Customer Experience, the Customer Experience Specialist I will act as the main point of contact for business and technical support related to NCSBN’s programs, products, and services, ensuring prompt and professional assistance.
This role is an exciting opportunity for an individual dedicated to providing exceptional customer experience to help support an organization committed to advancing nursing regulation and policy worldwide!
RESPONSIBILITIES
- Serves as the initial point of contact for customer inquiries. Successfully manages the inquiry process (assessing, resolving or triaging) while meeting or exceeding department metrics. Shares information with appropriate parties and records notes regarding customer interactions, transactions, comments, and complaints.
- Escalates inquiries to appropriate parties or departments per process if unable to resolve inquiries. Identifies and escalates potential issues with customers, programs, or software with urgency.
- Applies existing knowledge base documentation as well as knowledge of organizational programs, policies, and customer service best practices to handle customer inquiries.
- Uses knowledge and experience to contribute to smaller projects and team tasks such as but not limited to user acceptance testing (UAT) for program maintenance, releases or other initiatives.
- Processes visitor requests, enters visitor records in the building security registration portal. Welcomes visitors upon arrival. Communicates with building security and NCSBN staff as it relates to onsite visitors. Uses customer service skills to recommend improvements to the visitors’ experience.
- Provide feedback for improving the overall customer experience. Assists with creating and maintaining department and knowledge base documentation. Provides feedback and suggests new knowledge base articles.
QUALIFICATIONS
- Associate’s degree required.
- Minimum of two years of related experience in customer service.
- Strong organizational, critical thinking, and analytical skills.
- Strong customer service skills.
- Able to work in a fast-paced environment.
COMPENSATION AND BENEFITS
NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page
TO BE CONSIDERED
The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.
Customer Experience Cx Jobs by Experience Level
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Find Customer Experience Cx JobsCustomer Experience Cx Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer experience cx jobs.
- 2 to 5 years of experience in customer experience, customer success, or a related service role
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or Medallia
- Demonstrated ability to analyze customer feedback data and translate findings into actionable improvements
- Strong cross-functional collaboration skills to work with product, operations, and marketing teams
- Experience designing or optimizing customer journey maps and service workflows
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Cx Job Search
Quantify customer impact on your resume
Hiring managers in customer experience cx want numbers behind soft skills. Replace phrases like 'improved satisfaction' with specific outcomes you drove, such as reduced escalation rates, faster resolution times, or measurable gains in repeat purchase behavior.
Highlight your CX tech stack clearly
Many customer experience cx postings screen for familiarity with specific platforms like Salesforce Service Cloud, Zendesk, Medallia, or Qualtrics. List the tools you have hands-on experience with in a dedicated skills section so recruiters can spot them immediately.
Target roles by your CX discipline
Customer experience cx is broad. Narrow your search to your actual specialty, whether that is journey mapping, customer success, quality assurance, or voice of customer program management, so you match openings where your specific background is the primary requirement.
Apply early to roles that fit
Migrate Mate lists customer experience cx openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a case study for your interview
Customer experience cx interviews often include scenario questions about a customer pain point you identified and fixed. Have a ready example that walks through your diagnosis, the cross-functional stakeholders you aligned, the change you made, and the outcome you measured.
Negotiate scope before you negotiate salary
Before accepting a customer experience cx offer, clarify whether the role owns program strategy or executes someone else's roadmap. A coordinator-level title with real program ownership can advance your career faster than a senior title with no decision-making authority.
Customer Experience Cx Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience cxs?
Contingent, Kraft Heinz, and Jellyfish are hiring the most customer experience cxs right now, with openings concentrated in Illinois, Oregon, and California, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings include financial services, healthcare, and retail.
How many customer experience cx jobs are remote?
About 100% of customer experience cx openings are fully remote or hybrid as of November 2026, reflecting how many program management and analytics functions can be performed without an on-site presence. Roles focused on voice of customer research and digital journey design tend to be the most remote-friendly, while in-person customer-facing positions remain largely on-site.
How do you become a customer experience cx?
Start by building experience in a customer-facing role such as customer service, account management, or retail operations, then move into roles that involve analyzing feedback or mapping service processes. Develop fluency with a CX platform like Zendesk or Medallia, earn a certification from a recognized CX body such as the Customer Experience Professionals Association, and build a portfolio of documented improvements you drove.
Can I get a customer experience cx job with little or no experience?
Yes, entry-level customer experience cx roles exist, and hiring managers often value hands-on service experience over a formal CX title. If you have worked in customer service, retail, hospitality, or technical support, frame those roles around the feedback you gathered, the process improvements you suggested, and the customer outcomes you influenced to show CX-relevant competency.
What does the customer experience cx interview process look like?
Most customer experience cx interviews include a phone screen focused on your background in service or program roles, a behavioral round where you walk through specific examples of problems you diagnosed and fixed, and a final round that often includes a case study or presentation. You may be asked to map a customer journey on the spot or present a data-driven recommendation based on a sample feedback dataset.
Where can I find and apply to customer experience cx jobs?
You can find and apply to customer experience cx jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings for roles that match your background and experience level, then apply directly to each opening that fits your goals.
See All 15 Customer Experience Cx Jobs
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