Customer Implementation Manager Jobs
Customer Implementation Manager jobs are open across SaaS, healthcare technology, and financial services, with specializations in onboarding, project management, and enterprise software, at every level from associate to senior and director. Find a role that fits below and apply directly.
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DESCRIPTION
The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.
The mission of the team is to deliver network capacity on time with zero rework. The PIC Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.
Some high level responsibilities include:
- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
- Manage inbound capacity from receiving through deployment stages
- Manage the installation network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the data center manager
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
Key job responsibilities
- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
- Manage inbound capacity from receiving through deployment stages
- Manage the installation network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the data center manager
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
About the team
The GND PIC team plans, implements, and coordinates network capacity deployments across AWS data centers. Our mission is to deliver network capacity on time with zero rework. We value ownership, attention to detail, and continuous improvement. We invest in training and mentorship so team members grow their technical and leadership skills, and we work closely with partner teams to deliver for AWS customers.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 2+ years of in a management or team lead function experience
- 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience with network equipment installation and configuration
- Experience managing multiple projects in parallel through prioritization, planning, and task delegation
PREFERRED QUALIFICATIONS
- Knowledge of networking infrastructure topology
- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering)
- Experience with network equipment installation and configuration
- Experience hiring, developing, and managing high-performing technical teams
- Experience in creating process improvements with automation and analysis
- Experience with low voltage structured cabling (copper/fiber) standards and best practices
- Experience tracking budgets, metrics or SLAs, and reporting to senior leadership
- Experience with change management, maintenance windows or on-call operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OH, New Albany - 78,400.00 - 137,300.00 USD annually
DESCRIPTION
The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.
The mission of the team is to deliver network capacity on time with zero rework. The PIC Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.
Some high level responsibilities include:
- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
- Manage inbound capacity from receiving through deployment stages
- Manage the installation network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the data center manager
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
Key job responsibilities
- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
- Manage inbound capacity from receiving through deployment stages
- Manage the installation network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the data center manager
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
About the team
The GND PIC team plans, implements, and coordinates network capacity deployments across AWS data centers. Our mission is to deliver network capacity on time with zero rework. We value ownership, attention to detail, and continuous improvement. We invest in training and mentorship so team members grow their technical and leadership skills, and we work closely with partner teams to deliver for AWS customers.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 2+ years of in a management or team lead function experience
- 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience with network equipment installation and configuration
- Experience managing multiple projects in parallel through prioritization, planning, and task delegation
PREFERRED QUALIFICATIONS
- Knowledge of networking infrastructure topology
- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering)
- Experience with network equipment installation and configuration
- Experience hiring, developing, and managing high-performing technical teams
- Experience in creating process improvements with automation and analysis
- Experience with low voltage structured cabling (copper/fiber) standards and best practices
- Experience tracking budgets, metrics or SLAs, and reporting to senior leadership
- Experience with change management, maintenance windows or on-call operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OH, New Albany - 78,400.00 - 137,300.00 USD annually
Customer Implementation Manager Jobs by Experience Level
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Find JobsCustomer Implementation Manager Job Market
Who's Hiring
Top Industries Hiring
- Fintech
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in customer implementation manager jobs.
- Three or more years of customer onboarding or implementation experience in a SaaS environment
- Demonstrated ability to manage multiple concurrent enterprise implementations from kickoff to go-live
- Proficiency with project management tools such as Asana, Jira, or Smartsheet
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience working cross-functionally with sales, product, and customer success teams
- Bachelor's degree in business, information systems, or a related field
Tips for Your Customer Implementation Manager Job Search
Tailor your resume to onboarding metrics
Hiring managers for customer implementation manager roles want to see time-to-value and customer adoption numbers, not just project lists. Quantify how many accounts you onboarded, how quickly, and what retention or satisfaction scores followed each implementation.
Highlight cross-functional coordination experience
Customer implementation roles sit between sales, product, and support, so your resume should show that you've coordinated handoffs across those teams. Name the stakeholders, the tools you used to manage communication, and the outcomes those handoffs produced.
Apply early to roles that fit
Migrate Mate lists customer implementation manager openings from across the United States in one place, so you can find roles that match your industry background and apply directly to each listing without sorting through unrelated results.
Filter by industry vertical before applying
Customer implementation workflows vary significantly between healthtech, fintech, and enterprise SaaS. Applying to roles in verticals where you already know the compliance constraints, data formats, or buyer personas makes your cover letter and interview answers far more concrete.
Prepare a structured project walkthrough for interviews
Most customer implementation manager interviews include a scenario or case study asking how you'd handle a delayed go-live or a resistant stakeholder. Walk through a real example using a problem, action, result format, and reference the specific tools or escalation paths you used.
Negotiate scope alongside compensation
When evaluating an offer, ask about average account load, escalation support, and whether implementation is pre- or post-contract. These factors directly affect your day-to-day workload and your ability to hit the success metrics your performance review will be based on.
Customer Implementation Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer implementation managers?
The most active employers for customer implementation managers right now are OSG, MAERSK, and Partly, and the most openings are in Illinois, North Carolina, and Ohio, based on current listings on Migrate Mate as of November 2026. SaaS platforms and healthcare technology companies consistently account for the largest share of open roles.
How many customer implementation manager jobs are remote?
About 86% of customer implementation manager openings are fully remote or hybrid as of November 2026, reflecting the role's reliance on video calls and project management software rather than on-site work. Roles focused on enterprise software onboarding and post-sale project coordination tend to offer the most remote flexibility, while implementations requiring on-site system configuration are more likely to be in-person or hybrid.
How do you become a customer implementation manager?
Start by building experience in customer success, technical support, or project coordination, since those roles develop the core skills hiring managers look for. From there, move into an implementation specialist or junior implementation manager role to gain direct onboarding experience. Earning a project management certification and deepening familiarity with the software tools common in your target industry will accelerate your path to a full customer implementation manager title.
Can you get a customer implementation manager job with little experience?
Yes, many employers hire candidates with one to two years of customer-facing experience into associate or junior implementation roles as a starting point. Focus on experience that shows structured problem-solving and clear client communication, such as technical support, account coordination, or business analyst work. Emphasizing any exposure to onboarding workflows, software configuration, or project tracking in your resume will help you compete even without a formal implementation title.
What does the customer implementation manager interview process look like?
Most customer implementation manager interviews include an initial recruiter screen followed by a hiring manager conversation focused on past onboarding projects and how you handled delays or difficult stakeholders. A second round typically involves a panel or case study where you walk through how you would manage a specific implementation scenario. Some employers add a technical or product knowledge assessment to verify familiarity with the tools their customers use.
Where can I find and apply to customer implementation manager jobs?
You can find and apply to customer implementation manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search by location, industry, or seniority level to narrow the results to roles that match your background, then apply directly to each listing that fits.
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