Customer Program Manager Jobs in Chicago, IL
Customer Program Manager jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market corridor, driven by demand from enterprise tech, financial services, and healthcare organizations. Employers hiring right now include Rush University Medical Center, GGP, and Nutrien. Find a role that fits below and apply directly.
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Showing 5 of 16+ Customer Program Manager jobs
Location: Chicago, Illinois
Hospital: Rush University Medical Center
Department: RUSH Sourcing & Value Analysis
Work Type: Full Time
Work Schedule: 8 Hr (8:00 AM - 5:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $41.44 - $60.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)
Summary:
Develops sourcing strategy for specified spend categories to achieve key organizational and departmental goals related to cost savings, process improvement, standardization, waste reduction and other pertinent supply chain initiatives. Reviews and selects appropriate suppliers based on clinical input or industry awareness. Manages and acts as the main point of contract between primary vendors in designated categories and the hospital system. Develops and maintains collaborative internal relationships with clinical contacts and administrative staff within the healthcare system to ensure effective, results-oriented project outcomes. These activities are conducted while maintaining or enhancing the quality of care provided to patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Required Job Qualifications:
- Bachelor's Degree OR Associate’s Degree with at least two (2) years of equivalent professional experience.
- Stellar negotiation skills required to pursue cost savings discussions with vendors as well as convince internal stakeholder of optimal decision for HCO.
- Strong analytical skills demonstrating ability to share cost benefit analysis, scenario based savings options, incorporating industry benchmarking, among other decision points will be required.
- Critical thinking skills required to interpret both qualitative and quantitative impacts of potential purchase activity.
- Experience with project management processes with demonstrated ability to initiate and complete projects. Rigorous problem solving skills: using logical methods of problem solving to achieve optimal solutions for complex team members.
- Advanced Microsoft Excel, PowerPoint, and Word skills and ability to learn new software programs.
- Independent and self-motivated.
- Strong written and oral communication, interpersonal, organizational facilitation skills required to engage a complex group of stakeholders to collaborate on optimal decision for HCO.
- Continuously develop their skills and knowledge, either through LEAP programs, readings, conferences, departmental training programs or some combination of these.
- Develop and display a clear customer service focus at all times.
- View their work as part of the larger Rush system, and strive to improve their performance in concert with, rather than in competition with, their co-workers and other Rush employees.
- Be conscious of the resources they use in completing their work and to strive to use these resources as efficiently and effectively as possible.
Preferred Job Qualifications:
- Master's Degree.
- Fields of study include business, supply chain, or health care-related specialty.
- Clinical experience and basic knowledge of medical-surgical supplies, diagnostic testing, etc.
Responsibilities:
1. Manages the relationship with primary vendors in designated categories.
2. Leverages the relationship with GPO to ensure optimal connection to available contracts at best tier pricing.
3. Negotiate independent local contracts where value can be added beyond GPO capacity or where GPO contract does not exist.
4. Develops and maintains a contracting / bidding calendar for designated categories.
5. Manages and executes RFP/RFQ process at contract expirations by category when industry and benchmark data show apparent savings opportunity.
6. Review and negotiate terms & conditions to ensure that business terms are in the best interest of the hospital.
7. Manage fully executed contracts and pricing with internal supply chain team for electronic storage in the ERP system.
8. Serves as a liaison between hospital administration and clinical staff to ensure cost-effective utilization of products, services and processes while maintaining or enhancing the quality of patient care.
9. Monitors estimated and actual savings related to sourcing activities and or value analysis projects.
10. Lead Value Analysis Committee meetings related to designated sourcing categories: Coordinates monthly or ad-hoc meetings between supply chain operations, revenue cycle, nursing, and physicians as the representatives of the committee; facilitates discussion between committee members around new technology and product requests to understand need, cost impact, and operational impact; bring forward cost savings ideas for review when applicable. Ideas can include but are not limited to: product replacements, new technology, standardization projects, consolidation of vendors, etc.; collaborates with departments, specifically supply chain operations to monitor and report on compliance of implemented changes in products, services and processes.
11. Coordinates product in-servicing or training as needed depending on new product implementations or conversions. Ensures that all product, service and process trials and evaluations are unbiased and conducted in a professional manner.
12. Participates as a member or ad hoc member of hospital committees or sub-committees as a representative of administration (examples include Risk Management, Infection Control, Linen, etc.).
13. Leverage third party consultants and software access to enhance negotiating ability - whether it is related to pulling analytics, research information, contracted staff work, etc. (examples include: ERP software data pulls, Spend Link data pulls, Clinical Database, Advisory Board contracted services, Procured Health contracted services, UHC account executive services, etc.).
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Hospital: Rush University Medical Center
Department: RUSH Sourcing & Value Analysis
Work Type: Full Time
Work Schedule: 8 Hr (8:00 AM - 5:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $41.44 - $60.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)
Summary:
Develops sourcing strategy for specified spend categories to achieve key organizational and departmental goals related to cost savings, process improvement, standardization, waste reduction and other pertinent supply chain initiatives. Reviews and selects appropriate suppliers based on clinical input or industry awareness. Manages and acts as the main point of contract between primary vendors in designated categories and the hospital system. Develops and maintains collaborative internal relationships with clinical contacts and administrative staff within the healthcare system to ensure effective, results-oriented project outcomes. These activities are conducted while maintaining or enhancing the quality of care provided to patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Required Job Qualifications:
- Bachelor's Degree OR Associate’s Degree with at least two (2) years of equivalent professional experience.
- Stellar negotiation skills required to pursue cost savings discussions with vendors as well as convince internal stakeholder of optimal decision for HCO.
- Strong analytical skills demonstrating ability to share cost benefit analysis, scenario based savings options, incorporating industry benchmarking, among other decision points will be required.
- Critical thinking skills required to interpret both qualitative and quantitative impacts of potential purchase activity.
- Experience with project management processes with demonstrated ability to initiate and complete projects. Rigorous problem solving skills: using logical methods of problem solving to achieve optimal solutions for complex team members.
- Advanced Microsoft Excel, PowerPoint, and Word skills and ability to learn new software programs.
- Independent and self-motivated.
- Strong written and oral communication, interpersonal, organizational facilitation skills required to engage a complex group of stakeholders to collaborate on optimal decision for HCO.
- Continuously develop their skills and knowledge, either through LEAP programs, readings, conferences, departmental training programs or some combination of these.
- Develop and display a clear customer service focus at all times.
- View their work as part of the larger Rush system, and strive to improve their performance in concert with, rather than in competition with, their co-workers and other Rush employees.
- Be conscious of the resources they use in completing their work and to strive to use these resources as efficiently and effectively as possible.
Preferred Job Qualifications:
- Master's Degree.
- Fields of study include business, supply chain, or health care-related specialty.
- Clinical experience and basic knowledge of medical-surgical supplies, diagnostic testing, etc.
Responsibilities:
1. Manages the relationship with primary vendors in designated categories.
2. Leverages the relationship with GPO to ensure optimal connection to available contracts at best tier pricing.
3. Negotiate independent local contracts where value can be added beyond GPO capacity or where GPO contract does not exist.
4. Develops and maintains a contracting / bidding calendar for designated categories.
5. Manages and executes RFP/RFQ process at contract expirations by category when industry and benchmark data show apparent savings opportunity.
6. Review and negotiate terms & conditions to ensure that business terms are in the best interest of the hospital.
7. Manage fully executed contracts and pricing with internal supply chain team for electronic storage in the ERP system.
8. Serves as a liaison between hospital administration and clinical staff to ensure cost-effective utilization of products, services and processes while maintaining or enhancing the quality of patient care.
9. Monitors estimated and actual savings related to sourcing activities and or value analysis projects.
10. Lead Value Analysis Committee meetings related to designated sourcing categories: Coordinates monthly or ad-hoc meetings between supply chain operations, revenue cycle, nursing, and physicians as the representatives of the committee; facilitates discussion between committee members around new technology and product requests to understand need, cost impact, and operational impact; bring forward cost savings ideas for review when applicable. Ideas can include but are not limited to: product replacements, new technology, standardization projects, consolidation of vendors, etc.; collaborates with departments, specifically supply chain operations to monitor and report on compliance of implemented changes in products, services and processes.
11. Coordinates product in-servicing or training as needed depending on new product implementations or conversions. Ensures that all product, service and process trials and evaluations are unbiased and conducted in a professional manner.
12. Participates as a member or ad hoc member of hospital committees or sub-committees as a representative of administration (examples include Risk Management, Infection Control, Linen, etc.).
13. Leverage third party consultants and software access to enhance negotiating ability - whether it is related to pulling analytics, research information, contracted staff work, etc. (examples include: ERP software data pulls, Spend Link data pulls, Clinical Database, Advisory Board contracted services, Procured Health contracted services, UHC account executive services, etc.).
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
See All 16 Customer Program Manager Jobs in Chicago
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Find Customer Program Manager JobsCustomer Program Manager Job Market in Chicago
Who's Hiring
- Rush University Medical Center9
- GGP1
- Nutrien1
- Renesas1
- ACV Auctions1
Top Industries Hiring
- Healthcare & Medical Services9
- Manufacturing1
- Chemicals & Materials1
- Electronics & Hardware1
- Distribution & Wholesale1
Customer Program Manager Jobs in Chicago: Frequently Asked Questions
How do I get a customer program manager job in Chicago?
Focus your search on Chicago's Loop and River North business districts, where enterprise technology firms, management consultancies, and financial services companies concentrate their program management hiring. Fulton Market has also become a strong pocket for tech-forward employers. Candidates who can demonstrate cross-functional coordination experience, familiarity with CRM platforms, and a history of managing client escalations tend to stand out in Chicago's enterprise-heavy market.
Which companies hire customer program managers in Chicago?
Employers hiring customer program managers in Chicago right now include Rush University Medical Center, GGP, and Nutrien, based on current listings on Migrate Mate as of June 2026. Chicago's market is particularly deep in large enterprise technology companies, professional services firms, and regional healthcare systems, all of which maintain dedicated customer program management functions.
Are there remote customer program manager jobs in Chicago?
Yes, though availability depends on the role type. Customer program manager work that centers on strategic account oversight and internal coordination tends to be remote-friendly, while roles requiring on-site client engagement are typically hybrid or in-person. About 13% of customer program manager openings tied to Chicago are remote or hybrid as of June 2026, with the fully remote share strongest in enterprise software and SaaS companies based in the Loop and Fulton Market.
How can I get a customer program manager job in Chicago with little or no experience?
The most realistic entry path in Chicago is moving laterally from a customer success coordinator or account support role at one of the city's many mid-size SaaS or professional services firms. Chicago employers in Fulton Market and the West Loop frequently hire junior program coordinators and promote from within. Demonstrating experience with project tracking tools, client communication, and cross-team coordination, even in adjacent roles, gives candidates a meaningful edge in local interviews.
Which industries hire the most customer program managers in Chicago?
Chicago customer program manager roles concentrate in Healthcare & Medical Services, Manufacturing, and Chemicals & Materials, based on current listings on Migrate Mate as of June 2026. Chicago's position as a hub for enterprise technology, financial services, and large regional health systems means steady demand for professionals who can manage complex client portfolios and coordinate delivery across internal teams.
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See All 16 Customer Program Manager Jobs in Chicago
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