Customer Program Manager Jobs
Customer Program Manager jobs are open across technology, healthcare, financial services, and professional services, at every level from associate to director, with specializations in enterprise accounts, product delivery, and cross-functional program operations. Find a role that fits from the openings below and apply directly.
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Program Mgr - 90365958 - New York
New York, NY, US, 10001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Amtrak is undertaking a once-in-a-generation transformation of New York Penn Station through a multibillion-dollar public private partnership supported by the U.S. Department of Transportation (USDOT) and the Federal Railroad Administration (FRA), and the Program Manager will play a critical role in advancing this strategic initiative. The Program Manager is responsible for planning, implementing, and overseeing multiple capital design and construction projects while ensuring delivery within scope, schedule, budget, and all applicable grant, contractual, and regulatory requirements. Working under the direction of the Director of Program Management and Project Controls, the incumbent will apply advanced construction management, program controls, and project delivery expertise to successfully execute complex infrastructure projects with minimal supervision. The role serves as a primary liaison among contractors, consultants, funding agencies, executive leadership, and a diverse range of internal and external stakeholders to drive alignment, informed decision-making, and successful project outcomes. This position requires regular analytical and metrics-based reporting to senior leadership, Executive Governance Committees, the Amtrak Board of Directors, government officials, and other key stakeholders to support program governance, transparency, and strategic objectives.
Essential Functions
- Lead the planning, execution, governance, and delivery of multiple Penn Station Transformation Program projects by managing scope, schedule, budget, risks, resources, stakeholder coordination, and performance metrics to ensure successful achievement of program objectives.
- Ensure full compliance with federal, state, and local grant requirements by overseeing funding administration, reporting, budget tracking, reimbursement requests, audits, documentation, and adherence to grant conditions throughout the project lifecycle.
- Provide oversight of construction activities by managing contractor performance, schedules, costs, change orders, permitting, inspections, safety compliance, quality standards, and resolution of construction-related issues.
- Manage program financial performance through budget development, funding utilization monitoring, cost controls, invoice and payment review, cash flow management, forecasting, and executive financial reporting.
- Serve as the primary liaison among funding agencies, government officials, contractors, consultants, executive leadership, and community stakeholders by facilitating collaboration, communications, executive briefings, and regular program status reporting.
Minimum Qualifications
- Bachelor's degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of experience.
- Knowledge of construction project delivery methods, procurement processes, and contract administration.
- Experience managing project budgets, schedules, and reporting requirements.
- Strong analytical, organizational, and communication skills.
Preferred Qualifications
- Bachelor’s Degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Plus 10 years of relevant work experience. • Project Management Professional (PMP) certification.
- Experience managing large-scale capital construction, infrastructure, transportation, or public-sector programs.
- Experience with federally funded grants, including infrastructure, transportation, housing, or community development programs; including Davis-Bacon, Buy America/Build America requirements, environmental reviews, and audit compliance.
- Experience working with public agencies, transit authorities, government stakeholders, or complex public-private partnerships.
- Master’s degree in a related field is preferred.
Knowledge, Skills, and Abilities
- Expert knowledge of program and project management principles, including scope, schedule, cost, risk, and change management for major capital infrastructure programs.
- Strong understanding of construction management processes, project controls, contract administration, and capital project delivery methods.
- Demonstrated ability to oversee multimillion-dollar programs and coordinate multiple projects with complex stakeholder interfaces.
- Strong internal and external stakeholder management skills, with the ability to build partnerships and influence decisions across diverse organizations.
- Excellent written, verbal, analytical, and presentation skills, including the ability to prepare executive-level reports, briefings, and governance materials.
- Experience evaluating project performance metrics and leveraging data-driven insights to support decision-making.
- Proven leadership capabilities with experience leading cross-functional teams in technically and organizationally complex environments.
- Strong working knowledge of grant administration, regulatory compliance, audit readiness, and funding requirements for publicly funded programs.
- Advanced collaboration, negotiation, and conflict-resolution skills with a demonstrated ability to align stakeholders with competing priorities.
Environmental Conditions/Physical Demands
The salary range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
.
Requisition ID:167127
Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
Program Mgr - 90365958 - New York
New York, NY, US, 10001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Amtrak is undertaking a once-in-a-generation transformation of New York Penn Station through a multibillion-dollar public private partnership supported by the U.S. Department of Transportation (USDOT) and the Federal Railroad Administration (FRA), and the Program Manager will play a critical role in advancing this strategic initiative. The Program Manager is responsible for planning, implementing, and overseeing multiple capital design and construction projects while ensuring delivery within scope, schedule, budget, and all applicable grant, contractual, and regulatory requirements. Working under the direction of the Director of Program Management and Project Controls, the incumbent will apply advanced construction management, program controls, and project delivery expertise to successfully execute complex infrastructure projects with minimal supervision. The role serves as a primary liaison among contractors, consultants, funding agencies, executive leadership, and a diverse range of internal and external stakeholders to drive alignment, informed decision-making, and successful project outcomes. This position requires regular analytical and metrics-based reporting to senior leadership, Executive Governance Committees, the Amtrak Board of Directors, government officials, and other key stakeholders to support program governance, transparency, and strategic objectives.
Essential Functions
- Lead the planning, execution, governance, and delivery of multiple Penn Station Transformation Program projects by managing scope, schedule, budget, risks, resources, stakeholder coordination, and performance metrics to ensure successful achievement of program objectives.
- Ensure full compliance with federal, state, and local grant requirements by overseeing funding administration, reporting, budget tracking, reimbursement requests, audits, documentation, and adherence to grant conditions throughout the project lifecycle.
- Provide oversight of construction activities by managing contractor performance, schedules, costs, change orders, permitting, inspections, safety compliance, quality standards, and resolution of construction-related issues.
- Manage program financial performance through budget development, funding utilization monitoring, cost controls, invoice and payment review, cash flow management, forecasting, and executive financial reporting.
- Serve as the primary liaison among funding agencies, government officials, contractors, consultants, executive leadership, and community stakeholders by facilitating collaboration, communications, executive briefings, and regular program status reporting.
Minimum Qualifications
- Bachelor's degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of experience.
- Knowledge of construction project delivery methods, procurement processes, and contract administration.
- Experience managing project budgets, schedules, and reporting requirements.
- Strong analytical, organizational, and communication skills.
Preferred Qualifications
- Bachelor’s Degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Plus 10 years of relevant work experience. • Project Management Professional (PMP) certification.
- Experience managing large-scale capital construction, infrastructure, transportation, or public-sector programs.
- Experience with federally funded grants, including infrastructure, transportation, housing, or community development programs; including Davis-Bacon, Buy America/Build America requirements, environmental reviews, and audit compliance.
- Experience working with public agencies, transit authorities, government stakeholders, or complex public-private partnerships.
- Master’s degree in a related field is preferred.
Knowledge, Skills, and Abilities
- Expert knowledge of program and project management principles, including scope, schedule, cost, risk, and change management for major capital infrastructure programs.
- Strong understanding of construction management processes, project controls, contract administration, and capital project delivery methods.
- Demonstrated ability to oversee multimillion-dollar programs and coordinate multiple projects with complex stakeholder interfaces.
- Strong internal and external stakeholder management skills, with the ability to build partnerships and influence decisions across diverse organizations.
- Excellent written, verbal, analytical, and presentation skills, including the ability to prepare executive-level reports, briefings, and governance materials.
- Experience evaluating project performance metrics and leveraging data-driven insights to support decision-making.
- Proven leadership capabilities with experience leading cross-functional teams in technically and organizationally complex environments.
- Strong working knowledge of grant administration, regulatory compliance, audit readiness, and funding requirements for publicly funded programs.
- Advanced collaboration, negotiation, and conflict-resolution skills with a demonstrated ability to align stakeholders with competing priorities.
Environmental Conditions/Physical Demands
The salary range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
.
Requisition ID:167127
Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
Customer Program Manager Jobs by Experience Level
Top Cities Hiring Customer Program Managers
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Find Customer Program Manager JobsCustomer Program Manager Job Market
Who's Hiring
- Lockheed Martin39
- Amazon25
- Apple8
- HII5
- NVIDIA5
Top Industries Hiring
- Technology & Software13
- Retail4
- Electronics & Hardware4
- Manufacturing3
- E-Commerce & Online Marketplaces3
What Employers Look For
The qualifications that appear most often in customer program manager jobs.
- 3-7 years of experience in customer success, program management, or account management
- Proficiency with CRM platforms such as Salesforce or Gainsight
- Demonstrated ability to manage multiple concurrent programs or accounts
- Strong stakeholder communication and executive presentation skills
- Experience with project management tools such as Smartsheet, Asana, or Jira
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Program Manager Job Search
Quantify program outcomes on your resume
Customer program managers are judged on delivery, so your resume needs numbers tied to outcomes: renewal rates improved, time-to-value reduced, or escalations resolved. Vague claims about 'managing relationships' won't differentiate you from the other applicants in the pile.
Apply early to roles that fit
Migrate Mate lists customer program manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to program versus account focus
Job postings split sharply between program-delivery roles and strategic account roles. Read the requirements carefully and reframe the same experience differently: delivery-focused postings want milestone tracking and risk mitigation, while account-focused ones want expansion revenue and executive relationships.
Highlight CRM and project tool fluency explicitly
Many customer program manager postings screen for Salesforce, Gainsight, or Smartsheet before a human reads the application. Name the tools you have used and the context, not just a skills list, so your experience is clear to both automated screening and hiring managers.
Prepare a program health story for interviews
Interviewers at this level will ask you to walk through a program that went off track and how you recovered it. Prepare two examples with a clear arc: what the risk was, what you did, and the measurable result. Generic relationship stories will not land as well as structured recovery narratives.
Negotiate scope and resources, not just salary
When you reach the offer stage, ask specifically about team size, tools budget, and escalation authority. Customer program managers who accept roles without these details often find themselves accountable for outcomes they cannot actually influence, which affects your performance review within the first year.
Customer Program Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer program managers?
The companies hiring the most customer program managers right now include Lockheed Martin, Amazon, and Apple, with the largest share of openings in California, Texas, and Washington, based on current listings on Migrate Mate as of September 2026. Technology and enterprise software companies consistently post the highest volume of these roles year-round.
How many customer program manager jobs are remote?
About 60% of customer program manager openings are fully remote or hybrid as of September 2026, reflecting the client-facing nature of the work. Roles focused on post-sale program delivery and digital customer success tend to offer the most remote flexibility, while enterprise account management roles more often require periodic on-site or travel commitments.
How do you become a customer program manager?
Most customer program managers move into the role from customer success, account management, or project management positions. Start by building experience owning client relationships or delivery timelines, then seek roles that add cross-functional coordination. Developing fluency in CRM tools, learning to run executive business reviews, and earning a PMP or customer success certification each strengthen your candidacy for program manager titles.
Can you get a customer program manager job without direct experience?
Yes, candidates with strong adjacent experience in project coordination, technical support, or inside sales do get hired at the associate or junior level. Emphasize any experience owning a workflow end-to-end, communicating status to stakeholders, or resolving client issues under time pressure. A portfolio of outcomes, even from informal projects, matters more than a title that matches exactly.
What does the customer program manager interview process look like?
Most processes run three to four rounds: an initial recruiter screen, a hiring manager conversation focused on your program experience, a panel or cross-functional interview with customer success and product stakeholders, and a final presentation round where you walk through a past program or a case study. The presentation round is where most candidates are differentiated, so prepare a structured narrative around a real program you owned.
Where can I find and apply to customer program manager jobs?
You can find and apply to customer program manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Find the roles that match your experience and apply directly to each listing from the page.
See All 232+ Customer Program Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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