Entry Level Customer Program Manager Jobs
New grad customer program manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where internship work or a strong portfolio of cross-functional projects can carry more weight than a long resume. Most openings are a mix of on-site, hybrid, and remote roles across Technology & Software, with Figma and TikTok hiring at this level now.
Find JobsOverview
Showing 5 of 6+ Entry Level Customer Program Manager jobs
Responsibilities
Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact. Responsibilities:
- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.
- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.
- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.
- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.
Qualifications
Minimum Qualification(s)
- Bachelor's degree.
- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.
- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $151200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact. Responsibilities:
- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.
- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.
- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.
- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.
Qualifications
Minimum Qualification(s)
- Bachelor's degree.
- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.
- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $151200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See All 6 Entry Level Customer Program Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Customer Program Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Entry Level Customer Program Manager Jobs: Frequently Asked Questions
How do I get an entry level customer program manager job?
Employers hiring at this level typically look for candidates who can demonstrate organizational skills, comfort with data, and experience coordinating across teams, even if that experience comes from internships, class projects, or volunteer work. A clear, results-oriented resume that highlights how you tracked deliverables or improved a process for a customer-facing team will give you a meaningful edge over candidates with a generic application.
Which companies hire entry level customer program managers?
Companies hiring entry level customer program managers right now include Figma and TikTok, based on current listings on Migrate Mate as of September 2026. A broad range of employers hire at this level, from mid-size technology companies to large enterprise organizations with dedicated customer success or program operations teams.
Are there remote entry level customer program manager jobs?
Yes, though availability varies by employer and industry. About 67% of entry level customer program manager openings are remote or hybrid as of September 2026, so flexible options exist alongside traditional on-site roles. Filtering by work setting when you search helps you quickly identify which postings match your situation.
Are these new grad customer program manager jobs?
Yes, many of these openings are new grad and junior roles designed for recent graduates or candidates just entering the field. A new grad-friendly posting typically welcomes zero to two years of experience and treats internships, co-ops, or a strong portfolio of project work as a substitute for full-time history. Look for language like 'entry level,' 'new grad,' or 'no prior experience required' in the job description.
Which industries hire the most entry level customer program managers?
Entry Level customer program manager roles concentrate in Technology & Software, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring at this level because they manage complex customer relationships and implementation workflows that benefit from dedicated program coordination, even from candidates who are early in their careers.