Customer Program Manager Jobs in Seattle, WA
Customer Program Manager jobs in Seattle, Washington are in strong demand, concentrated in South Lake Union, the Eastside tech corridor, and the Denny Triangle across enterprise technology, cloud services, and e-commerce. Employers hiring right now include Amazon, Blue Origin, and Amazon Web Services. Find a role that fits below and apply directly.
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DESCRIPTION
Amazon Prime is a core pillar of Amazon's consumer businesses and aspires to be the world's most engaging, satisfying, and loved membership program, delivering profitable growth by improving the Amazon experience. The program serves over 250 million members across 26 locales, with plans for further expansion.
This role sits within the WW Prime Benefits, Pricing & Constructs (BPC) team and will own three interconnected charter areas: (1) building and deploying AI-powered automation tools that systematically eliminate manual coordination workflows across BPC’s identified coordination points, with an initial focus on those that are business-coordination problems solvable without engineering investment; (2) owning a rolling automation roadmap with quarterly releases, measuring adoption and hours saved for every tool shipped, and iterating based on user feedback to drive adoption; and (3) building the automation layer that makes BPC’s strategic programs scalable, ensuring coordination happens through tools rather than manual effort.
As an ideal candidate, you are a builder who thrives at the intersection of program management and AI-native execution, translating messy, manual coordination processes into working automation tools that deliver measurable time savings. You bring hands-on experience configuring AI agents, LLM-powered workflows, and no-code/low-code platforms, with the judgment to know when a tool is “good enough to ship” and the discipline to measure whether it actually gets used. You are comfortable navigating a complex stakeholder landscape of 10+ benefit partner teams and driving adoption through relentless iteration and simplification. You think big about how automation can make coordination unnecessary rather than merely more efficient, enabling BPC to scale its impact without scaling headcount.
Key job responsibilities
- Build and maintain AI-powered automation tools that replace manual coordination workflows across BPC's benefit partners, using LLMs, Slack integrations, and no-code/low-code platforms.
- Create automated intelligence systems that monitor cross-team communications, product launches, and roadmap changes across 10+ partner teams, delivering actionable digests to leadership without manual research.
- Build and maintain self-updating knowledge systems (contact rosters, org graphs, metric definitions) that eliminate reliance on tribal knowledge and reduce time spent tracking down owners and resolving data inconsistencies.
- Deploy program tracking and governance automation that nudges goal owners at cadence, flags overdue items, auto-generates progress reports, and detects definition drift across 300+ metrics before it reaches business reviews.
- Own and publish a quarterly AI Automation Roadmap with adoption tracking, hours-saved measurement, and iteration plans for each tool shipped.
- Drive adoption of each tool to target users through demos, onboarding, feedback iteration, and relentless simplification; measure and report impact including tools shipped, adoption rates, and coordination points automated
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- • Hands-on experience building automation workflows using AI tools (chatbots, LLM agents, workflow automation platforms, no-code builders, or equivalent)
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience building AI agents or LLM-powered automation (prompt engineering, RAG systems, or agent frameworks)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
DESCRIPTION
Amazon Prime is a core pillar of Amazon's consumer businesses and aspires to be the world's most engaging, satisfying, and loved membership program, delivering profitable growth by improving the Amazon experience. The program serves over 250 million members across 26 locales, with plans for further expansion.
This role sits within the WW Prime Benefits, Pricing & Constructs (BPC) team and will own three interconnected charter areas: (1) building and deploying AI-powered automation tools that systematically eliminate manual coordination workflows across BPC’s identified coordination points, with an initial focus on those that are business-coordination problems solvable without engineering investment; (2) owning a rolling automation roadmap with quarterly releases, measuring adoption and hours saved for every tool shipped, and iterating based on user feedback to drive adoption; and (3) building the automation layer that makes BPC’s strategic programs scalable, ensuring coordination happens through tools rather than manual effort.
As an ideal candidate, you are a builder who thrives at the intersection of program management and AI-native execution, translating messy, manual coordination processes into working automation tools that deliver measurable time savings. You bring hands-on experience configuring AI agents, LLM-powered workflows, and no-code/low-code platforms, with the judgment to know when a tool is “good enough to ship” and the discipline to measure whether it actually gets used. You are comfortable navigating a complex stakeholder landscape of 10+ benefit partner teams and driving adoption through relentless iteration and simplification. You think big about how automation can make coordination unnecessary rather than merely more efficient, enabling BPC to scale its impact without scaling headcount.
Key job responsibilities
- Build and maintain AI-powered automation tools that replace manual coordination workflows across BPC's benefit partners, using LLMs, Slack integrations, and no-code/low-code platforms.
- Create automated intelligence systems that monitor cross-team communications, product launches, and roadmap changes across 10+ partner teams, delivering actionable digests to leadership without manual research.
- Build and maintain self-updating knowledge systems (contact rosters, org graphs, metric definitions) that eliminate reliance on tribal knowledge and reduce time spent tracking down owners and resolving data inconsistencies.
- Deploy program tracking and governance automation that nudges goal owners at cadence, flags overdue items, auto-generates progress reports, and detects definition drift across 300+ metrics before it reaches business reviews.
- Own and publish a quarterly AI Automation Roadmap with adoption tracking, hours-saved measurement, and iteration plans for each tool shipped.
- Drive adoption of each tool to target users through demos, onboarding, feedback iteration, and relentless simplification; measure and report impact including tools shipped, adoption rates, and coordination points automated
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- • Hands-on experience building automation workflows using AI tools (chatbots, LLM agents, workflow automation platforms, no-code builders, or equivalent)
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience building AI agents or LLM-powered automation (prompt engineering, RAG systems, or agent frameworks)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
See All 28 Customer Program Manager Jobs in Seattle
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Find Customer Program Manager JobsCustomer Program Manager Job Market in Seattle
Who's Hiring
- Amazon25
- Blue Origin2
- Amazon Web Services2
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
Customer Program Manager Jobs in Seattle: Frequently Asked Questions
How do I get a customer program manager job in Seattle?
The strongest path into a customer program manager role in Seattle is targeting the city's dense enterprise technology and cloud services ecosystem, where companies in South Lake Union and the Eastside corridor hire heavily for this function. Candidates who combine program management credentials like a PMP with hands-on experience in customer success, implementation, or technical account management stand out. Demonstrating familiarity with large-scale SaaS environments or supply chain operations also gives Seattle applicants a clear edge.
Which companies hire customer program managers in Seattle?
Employers hiring customer program managers in Seattle right now include Amazon, Blue Origin, and Amazon Web Services, based on current listings on Migrate Mate as of September 2026. Seattle's mix of global technology companies, aerospace firms, and fast-growing e-commerce platforms means openings appear across a wide range of employer sizes and industries throughout the metro.
Are there remote customer program manager jobs in Seattle?
Yes, though availability depends on the role's customer-facing requirements, since positions involving on-site implementation or in-person executive engagement are typically in-office. About 0% of customer program manager openings tied to Seattle are remote or hybrid as of September 2026, reflecting broader flexibility in the tech sector. Strategic and analytical responsibilities such as reporting, program tracking, and internal coordination are most frequently handled remotely in Seattle-based roles.
How can I get a customer program manager job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving into a customer program manager role from a related position such as project coordinator, technical account specialist, or customer success associate at one of the city's mid-size SaaS or cloud companies. Seattle employers in South Lake Union and the Eastside frequently hire entry-level program coordinators who grow into full program manager roles. Building experience with tools like Salesforce or JIRA and earning a foundational PMP or CAPM credential strengthens a junior candidate's profile considerably.
Which industries hire the most customer program managers in Seattle?
The sectors hiring the most customer program managers in Seattle are Retail, Technology & Software, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of September 2026. Seattle's position as a global hub for cloud computing, aerospace manufacturing, and e-commerce operations drives consistent demand for professionals who can manage complex customer programs at scale.
Related Jobs in Washington
See All 28 Customer Program Manager Jobs in Seattle
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