Customer Program Manager Jobs in Washington
Customer Program Manager jobs in Washington are in strong demand, concentrated in technology, aerospace, defense, and cloud services, with openings at every level from associate program manager through senior and principal roles. The heaviest hiring is in Seattle, Bellevue, and Redmond, where anchor employers like Microsoft, Amazon, and Boeing consistently recruit customer program managers to lead enterprise accounts, implementation programs, and customer success initiatives. High-demand specialties in Washington include cloud services onboarding, enterprise software program management, and defense customer delivery programs. Find a role that fits below and apply directly.
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Showing 5 of 28+ Customer Program Manager jobs
DESCRIPTION
We are looking for a Senior Program Manager to deliver the emergency services program within Leo Global Customer Operations. This is a cross-functional role responsible for driving standardization, strategy, and execution of telecommunications and call center operations across American and international markets, ensuring customers can access critical emergency connectivity when every second matters.
You will build and run the day-to-day program, drive BPO partner strategy, launch readiness, and ongoing operational excellence for emergency services contact center operations spanning multiple countries, languages, and regulatory environments. You will apply your domain expertise in emergency services protocols, contact center operations, and global program management at scale to deliver the program successfully.
Key job responsibilities
- Own the program strategy, roadmap, and end-to-end execution for our call center operations and telecom needs
- Own vendor/BPO partner relationships for contact center operations including selection, onboarding, performance management, quality oversight, and service level governance
- Execute and deliver scalable solutions that support multiple countries, languages and regulatory environments
- Drive cross-functional coordination across internal and external teams including engineering, operations and other support teams
- Develop and execute launch playbooks for new market expansions, ensuring operational readiness across training, technology, workforce planning, and compliance requirements
- Establish and monitor key operational metrics, escalation frameworks, and continuous improvement mechanisms for emergency services delivery
- Ensure compliance with emergency services standards, protocols, and regulatory requirements (e.g., eCall, NG911, E112) across all supported markets
- Apply program management methodologies to develop large-scale project plans, milestones, and mechanisms that drive predictable outcomes across the program lifecycle
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of experience in Public Safety, Emergency Response, or related emergency services domain
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience in vendor management
- 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
- Experience in English-language communication skills, both written and verbal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, BELLEVUE - 115,600.00 - 160,000.00 USD annually
DESCRIPTION
We are looking for a Senior Program Manager to deliver the emergency services program within Leo Global Customer Operations. This is a cross-functional role responsible for driving standardization, strategy, and execution of telecommunications and call center operations across American and international markets, ensuring customers can access critical emergency connectivity when every second matters.
You will build and run the day-to-day program, drive BPO partner strategy, launch readiness, and ongoing operational excellence for emergency services contact center operations spanning multiple countries, languages, and regulatory environments. You will apply your domain expertise in emergency services protocols, contact center operations, and global program management at scale to deliver the program successfully.
Key job responsibilities
- Own the program strategy, roadmap, and end-to-end execution for our call center operations and telecom needs
- Own vendor/BPO partner relationships for contact center operations including selection, onboarding, performance management, quality oversight, and service level governance
- Execute and deliver scalable solutions that support multiple countries, languages and regulatory environments
- Drive cross-functional coordination across internal and external teams including engineering, operations and other support teams
- Develop and execute launch playbooks for new market expansions, ensuring operational readiness across training, technology, workforce planning, and compliance requirements
- Establish and monitor key operational metrics, escalation frameworks, and continuous improvement mechanisms for emergency services delivery
- Ensure compliance with emergency services standards, protocols, and regulatory requirements (e.g., eCall, NG911, E112) across all supported markets
- Apply program management methodologies to develop large-scale project plans, milestones, and mechanisms that drive predictable outcomes across the program lifecycle
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of experience in Public Safety, Emergency Response, or related emergency services domain
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience in vendor management
- 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
- Experience in English-language communication skills, both written and verbal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, BELLEVUE - 115,600.00 - 160,000.00 USD annually
See All 28 Customer Program Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Program Manager JobsCustomer Program Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Program Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon20
- Microsoft4
- Google1
- Hutchinson1
- Blue Origin1
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
What Washington Employers Look For
The qualifications that appear most often in customer program manager jobs across Washington.
- Bachelor's degree in business, computer science, or a related technical field
- Three or more years of program or project management experience in a customer-facing role
- PMP certification or equivalent recognized project management credential preferred
- Demonstrated ability to manage cross-functional teams across engineering, sales, and operations
- Proficiency with program management tools such as Jira, Salesforce, or Microsoft Project
- Strong written and verbal communication skills for executive-level stakeholder reporting
Customer Program Manager Jobs in Washington: Frequently Asked Questions
How do you become a customer program manager in Washington?
Most Washington employers require a bachelor's degree in business administration, computer science, engineering, or a related field. Washington does not issue a state license for this role, so the path runs through relevant work experience and recognized credentials such as the PMP or Certified Associate in Project Management from the Project Management Institute. Starting in account coordination, customer success, or technical project management at a Washington technology or aerospace employer is the most common entry route.
Which companies hire customer program managers in Washington?
Employers hiring customer program managers in Washington right now include Amazon, Microsoft, and Google, based on current listings on Migrate Mate as of September 2026. Washington's dense concentration of enterprise technology, aerospace, and defense contractors means demand for this role is consistent across both large headquarters operations and regional program offices throughout the Puget Sound area.
Which Washington cities have the most customer program manager jobs?
Seattle, Redmond, and Bellevue account for the most customer program manager openings in Washington. Seattle and Bellevue drive volume through their concentration of cloud, SaaS, and enterprise technology headquarters, while Redmond anchors a large share of openings through Microsoft's campus and its extended partner ecosystem, making the Eastside corridor one of the most active clusters for this role in the country.
Are there remote customer program manager jobs in Washington?
Yes, and more than most fields. Customer program management is primarily a desk-based, communication-driven role that translates well to distributed work. About 50% of customer program manager openings tied to Washington are remote or hybrid as of September 2026, reflecting how broadly Washington technology employers have adopted flexible arrangements. Strategic account oversight, program reporting, and customer success functions are the parts of the role most commonly offered remotely.
How can I get hired as a customer program manager in Washington with little or no experience?
The most realistic entry path is moving into a junior program coordinator or customer success associate role at a Washington technology or aerospace employer, then building toward the program manager title from the inside. Amazon's APM and customer excellence rotational programs, Microsoft's early-in-career program management tracks, and Boeing's project management associate pipelines are concrete starting points. Candidates without experience gain the clearest edge by completing the Certified Associate in Project Management credential and building a portfolio of cross-functional coordination work, even from academic or volunteer projects.
Where can I find and apply to customer program manager jobs in Washington?
You can find and apply to customer program manager jobs in Washington on Migrate Mate, which lists current Washington openings. Search the available roles, find the ones that match your background and location, and apply directly to the employers posting them.
See All 28 Customer Program Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Program Manager Jobs