Customer Program Manager Jobs in Florida

Purpose of Position

Reporting to the Director of Full Service Schools (FSS), the Full Service Schools Program Manager provides strategic and operational leadership to advance the effective implementation, performance, and sustainability of the Full Service Schools (FSS) program model. The role is highly focused on excellence in grant management, systems administration, reporting, and compliance, while supporting strong partnerships, progress monitoring, and cross‑department collaboration to advance goals related to youth opportunity through mental health and well‑being in Duval County Public Schools. The Program Manager strengthens site‑level implementation and coordinator effectiveness through training, analysis, technical assistance, and continuous improvement, while contributing to United Way’s broader efforts and community impact objectives across Northeast Florida.

Key Responsibilities and Essential Functions:

• Manage strategic implementation and performance of Full Service School (FSS) program model across sites, aligning operations with program goals, funder expectations, and United Way strategic priorities.
• Partner with and support the Full Service School Director in driving effective implementation of the FSS program model by addressing specific operational and strategic needs; assisting with school and community partnerships; and helping oversee program providers program to ensure alignment with program goals and contractual requirements.
• Lead grant management for all funding sources supporting Full Service Schools, ensuring all deliverables, reporting requirements, and milestones are met while maintaining full compliance with contractual, programmatic, and funder expectations.
• Monitor progress toward program goals and outcomes using performance indicators and compliance benchmarks to assess effectiveness.
• Research best practices, analyze programmatic and provider performance data, translating findings into clear reports, actionable insights, and recommended next steps for Community Impact leadership.
• Advise department leadership on program strategy, risks, and opportunities by synthesizing site‑level data, provider performance trends, and coordinator feedback.
• Partner cross‑functionally with departments (Finance, Marketing, Resource Development etc.) to ensure coordinated execution, accountability, and timely decision‑making.
• Strengthen program outcomes by supporting and coaching FSS Coordinators, providing targeted guidance on service delivery, problem-solving, compliance expectations, school & provider relationships, and continuous improvement practices.
• Lead provider performance management and accountability, including compliance monitoring, program audits, site visits, and performance reviews.
• Manage system databases, reporting, and knowledge management processes, ensuring data integrity, ease of data entry, effective use of platforms (SAMIS), and accurate documentation.
• Facilitate learning, training, and capacity‑building efforts for staff and providers to reinforce performance expectations, ensure consistent understanding of program expectations, systems, compliance standards, and practices that support high‑quality implementation.
• Coordinate and lead key program communications and events to ensure alignment, clarity, and timely information‑sharing in support of program implementation and outcomes.

These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.

Experience/Qualifications:

• Bachelor’s degree from an accredited institution in social work, public administration, education or other related field.
• Minimum of 3 years experience in this field.
• Demonstrated leadership in complex, multi‑site initiatives, ideally within education, nonprofit, or community impact environments.
• Strong command of grant and contract functions, including compliance assurance, deliverable tracking, reporting, and funder requirements.
• Data‑driven mindset with the ability to interpret program and performance data, generate actionable insights, and support sound decision‑making.
• Capacity to coach and support staff (including program coordinators) to strengthen implementation quality, accountability, and outcomes.
• Proficiency in partnership development and stewardship, particularly with school districts, service providers, and cross‑sector stakeholders.
• Fluency in data systems and technology, including program databases (SAMIS preferred) and Microsoft Office platforms.
• Knowledge of school‑based mental health or youth‑serving programs and their role in reducing barriers to learning.
• Strong communication, collaboration, and facilitation skills, with the ability to operate effectively across departments and with senior leadership.
• Highly organized, adaptable professional known for sound judgment, problem‑solving, prioritization, and performance in fast‑paced environments.
• Ability to work with minimal supervision.
• Effectively prioritizes work and establishes clear goals in coordination with supervisor.
• Flexibility to work variable shifts within a hybrid, remote environment.
• Must pass pre‑employment drug screening.
• Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.
• Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.
• Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.
• Must pass a Level 2 background screening prior to employment. Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.

General Physical Requirements for Essential Functions of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.

This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position.

It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.

Additional Information:

The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.

We have built an environment that celebrates the differences in backgrounds and experiences.

United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

UWNEFL reserves the right to adjust work location.

Fields of study

Business administration / Management

Required degree level

Bachelor

Years of experience

3 - 5 years of experience

Salary range

$63,000 per year

Required languages

English

Skills and Competencies

• Collaborator
• Community Expertise
• Cross‑Functional Capability and Collaboration
• Drives Engagement
• Effective and Engaging Communication