Customer Program Manager Jobs in New York
Customer Program Manager jobs in New York are in steady demand, concentrated in financial services, technology, healthcare administration, and professional services, with openings at every level from associate program manager through senior and director-level roles. The heaviest hiring happens in New York City, particularly in Manhattan and Brooklyn, with additional activity in Buffalo and Albany. Established employers such as IBM, JPMorgan Chase, and Pfizer maintain large program management functions in the state and hire consistently. The most sought-after specialties are enterprise client programs, SaaS onboarding management, and cross-functional delivery programs. Find a role that fits below and apply directly.
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Showing 5 of 10+ Customer Program Manager jobs
Program Mgr - 90365958 - New York
New York, NY, US, 10001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Amtrak is undertaking a once-in-a-generation transformation of New York Penn Station through a multibillion-dollar public private partnership supported by the U.S. Department of Transportation (USDOT) and the Federal Railroad Administration (FRA), and the Program Manager will play a critical role in advancing this strategic initiative. The Program Manager is responsible for planning, implementing, and overseeing multiple capital design and construction projects while ensuring delivery within scope, schedule, budget, and all applicable grant, contractual, and regulatory requirements. Working under the direction of the Director of Program Management and Project Controls, the incumbent will apply advanced construction management, program controls, and project delivery expertise to successfully execute complex infrastructure projects with minimal supervision. The role serves as a primary liaison among contractors, consultants, funding agencies, executive leadership, and a diverse range of internal and external stakeholders to drive alignment, informed decision-making, and successful project outcomes. This position requires regular analytical and metrics-based reporting to senior leadership, Executive Governance Committees, the Amtrak Board of Directors, government officials, and other key stakeholders to support program governance, transparency, and strategic objectives.
Essential Functions
- Lead the planning, execution, governance, and delivery of multiple Penn Station Transformation Program projects by managing scope, schedule, budget, risks, resources, stakeholder coordination, and performance metrics to ensure successful achievement of program objectives.
- Ensure full compliance with federal, state, and local grant requirements by overseeing funding administration, reporting, budget tracking, reimbursement requests, audits, documentation, and adherence to grant conditions throughout the project lifecycle.
- Provide oversight of construction activities by managing contractor performance, schedules, costs, change orders, permitting, inspections, safety compliance, quality standards, and resolution of construction-related issues.
- Manage program financial performance through budget development, funding utilization monitoring, cost controls, invoice and payment review, cash flow management, forecasting, and executive financial reporting.
- Serve as the primary liaison among funding agencies, government officials, contractors, consultants, executive leadership, and community stakeholders by facilitating collaboration, communications, executive briefings, and regular program status reporting.
Minimum Qualifications
- Bachelor's degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of experience.
- Knowledge of construction project delivery methods, procurement processes, and contract administration.
- Experience managing project budgets, schedules, and reporting requirements.
- Strong analytical, organizational, and communication skills.
Preferred Qualifications
- Bachelor’s Degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Plus 10 years of relevant work experience. • Project Management Professional (PMP) certification.
- Experience managing large-scale capital construction, infrastructure, transportation, or public-sector programs.
- Experience with federally funded grants, including infrastructure, transportation, housing, or community development programs; including Davis-Bacon, Buy America/Build America requirements, environmental reviews, and audit compliance.
- Experience working with public agencies, transit authorities, government stakeholders, or complex public-private partnerships.
- Master’s degree in a related field is preferred.
Knowledge, Skills, and Abilities
- Expert knowledge of program and project management principles, including scope, schedule, cost, risk, and change management for major capital infrastructure programs.
- Strong understanding of construction management processes, project controls, contract administration, and capital project delivery methods.
- Demonstrated ability to oversee multimillion-dollar programs and coordinate multiple projects with complex stakeholder interfaces.
- Strong internal and external stakeholder management skills, with the ability to build partnerships and influence decisions across diverse organizations.
- Excellent written, verbal, analytical, and presentation skills, including the ability to prepare executive-level reports, briefings, and governance materials.
- Experience evaluating project performance metrics and leveraging data-driven insights to support decision-making.
- Proven leadership capabilities with experience leading cross-functional teams in technically and organizationally complex environments.
- Strong working knowledge of grant administration, regulatory compliance, audit readiness, and funding requirements for publicly funded programs.
- Advanced collaboration, negotiation, and conflict-resolution skills with a demonstrated ability to align stakeholders with competing priorities.
Environmental Conditions/Physical Demands
The salary range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
.
Requisition ID:167127
Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
Program Mgr - 90365958 - New York
New York, NY, US, 10001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Amtrak is undertaking a once-in-a-generation transformation of New York Penn Station through a multibillion-dollar public private partnership supported by the U.S. Department of Transportation (USDOT) and the Federal Railroad Administration (FRA), and the Program Manager will play a critical role in advancing this strategic initiative. The Program Manager is responsible for planning, implementing, and overseeing multiple capital design and construction projects while ensuring delivery within scope, schedule, budget, and all applicable grant, contractual, and regulatory requirements. Working under the direction of the Director of Program Management and Project Controls, the incumbent will apply advanced construction management, program controls, and project delivery expertise to successfully execute complex infrastructure projects with minimal supervision. The role serves as a primary liaison among contractors, consultants, funding agencies, executive leadership, and a diverse range of internal and external stakeholders to drive alignment, informed decision-making, and successful project outcomes. This position requires regular analytical and metrics-based reporting to senior leadership, Executive Governance Committees, the Amtrak Board of Directors, government officials, and other key stakeholders to support program governance, transparency, and strategic objectives.
Essential Functions
- Lead the planning, execution, governance, and delivery of multiple Penn Station Transformation Program projects by managing scope, schedule, budget, risks, resources, stakeholder coordination, and performance metrics to ensure successful achievement of program objectives.
- Ensure full compliance with federal, state, and local grant requirements by overseeing funding administration, reporting, budget tracking, reimbursement requests, audits, documentation, and adherence to grant conditions throughout the project lifecycle.
- Provide oversight of construction activities by managing contractor performance, schedules, costs, change orders, permitting, inspections, safety compliance, quality standards, and resolution of construction-related issues.
- Manage program financial performance through budget development, funding utilization monitoring, cost controls, invoice and payment review, cash flow management, forecasting, and executive financial reporting.
- Serve as the primary liaison among funding agencies, government officials, contractors, consultants, executive leadership, and community stakeholders by facilitating collaboration, communications, executive briefings, and regular program status reporting.
Minimum Qualifications
- Bachelor's degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of experience.
- Knowledge of construction project delivery methods, procurement processes, and contract administration.
- Experience managing project budgets, schedules, and reporting requirements.
- Strong analytical, organizational, and communication skills.
Preferred Qualifications
- Bachelor’s Degree in Construction Management, Engineering, Architecture, Business Administration, Public Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Plus 10 years of relevant work experience. • Project Management Professional (PMP) certification.
- Experience managing large-scale capital construction, infrastructure, transportation, or public-sector programs.
- Experience with federally funded grants, including infrastructure, transportation, housing, or community development programs; including Davis-Bacon, Buy America/Build America requirements, environmental reviews, and audit compliance.
- Experience working with public agencies, transit authorities, government stakeholders, or complex public-private partnerships.
- Master’s degree in a related field is preferred.
Knowledge, Skills, and Abilities
- Expert knowledge of program and project management principles, including scope, schedule, cost, risk, and change management for major capital infrastructure programs.
- Strong understanding of construction management processes, project controls, contract administration, and capital project delivery methods.
- Demonstrated ability to oversee multimillion-dollar programs and coordinate multiple projects with complex stakeholder interfaces.
- Strong internal and external stakeholder management skills, with the ability to build partnerships and influence decisions across diverse organizations.
- Excellent written, verbal, analytical, and presentation skills, including the ability to prepare executive-level reports, briefings, and governance materials.
- Experience evaluating project performance metrics and leveraging data-driven insights to support decision-making.
- Proven leadership capabilities with experience leading cross-functional teams in technically and organizationally complex environments.
- Strong working knowledge of grant administration, regulatory compliance, audit readiness, and funding requirements for publicly funded programs.
- Advanced collaboration, negotiation, and conflict-resolution skills with a demonstrated ability to align stakeholders with competing priorities.
Environmental Conditions/Physical Demands
The salary range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
.
Requisition ID:167127
Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
See All 10 Customer Program Manager Jobs in New York
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Find Customer Program Manager JobsCustomer Program Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Program Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What New York Employers Look For
The qualifications that appear most often in customer program manager jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of program or account management experience preferred
- Demonstrated ability to manage multiple client accounts simultaneously
- PMP, CAPM, or equivalent project management certification is a plus
- Proficiency with CRM platforms such as Salesforce or HubSpot expected
- Strong stakeholder communication and executive-facing presentation skills
Customer Program Manager Jobs in New York: Frequently Asked Questions
How do you become a customer program manager in New York?
Most customer program manager roles in New York require a bachelor's degree in business, communications, or a related field, though there is no state-issued license for this role. Employers in New York, particularly in financial services and technology, value candidates who hold a PMP or CAPM certification from the Project Management Institute. Starting in account coordinator, customer success associate, or project coordinator roles at New York firms is the most common path to moving into program management.
Which companies hire customer program managers in New York?
Employers hiring customer program managers in New York right now include Lockheed Martin, Mercury, and Figma, based on current listings on Migrate Mate as of September 2026. New York's concentration of enterprise technology firms, major financial institutions, and large healthcare organizations means program management talent is in consistent demand across a range of industries and company sizes.
Which New York cities have the most customer program manager jobs?
New York, Liverpool, and Albany have the most customer program manager openings in New York. New York City dominates the distribution because of its dense cluster of financial services headquarters, global technology offices, and large healthcare systems, while cities like Buffalo and Albany contribute openings tied to regional corporate centers, state government-adjacent organizations, and growing professional services firms.
Are there remote customer program manager jobs in New York?
Yes, and more than most fields, since customer program management is largely a desk-based, communication-driven role that translates well to distributed work. About 100% of customer program manager openings tied to New York are remote or hybrid as of September 2026, reflecting how broadly New York employers have adopted flexible arrangements for this function. Client strategy, program reporting, and cross-functional coordination are the parts of the role most likely to be performed fully remotely.
How can I get hired as a customer program manager in New York with little or no experience?
The most realistic entry path is a customer success coordinator or account coordinator role at a New York-based SaaS company, agency, or financial services firm, where you build direct client-facing experience before stepping into program ownership. Large New York employers such as IBM and Salesforce run rotational and associate program management tracks that accept candidates without prior program manager titles. Earning a CAPM certification and building a portfolio of internal project work strengthens applications considerably for candidates making the transition.
Where can I find and apply to customer program manager jobs in New York?
You can find and apply to customer program manager jobs in New York on Migrate Mate, which lists current openings tied to the New York market. Search the available roles by city, seniority, or specialty to narrow down the ones that match your background, then apply directly to the ones that fit.
See All 10 Customer Program Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Customer Program Manager Jobs