Experience Manager Jobs in Florida
Experience Manager jobs in Florida concentrate in hospitality, theme park operations, retail, and healthcare, with the state's tourism-driven economy sustaining demand at coordinator through director level year-round. Miami, Orlando, and Tampa are the largest hiring metros, anchored by employers like Walt Disney World, Marriott International, and AdventHealth, all of which maintain substantial Florida footprints. The most in-demand specialties are guest experience, patient experience, and employee experience design. See the openings below and apply to the ones that match your experience.
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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in office out of our Miami Beach Office (1212 Lincoln Road).
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
What We're Looking For:
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in office out of our Miami Beach Office (1212 Lincoln Road).
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
What We're Looking For:
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
See All 132+ Experience Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Experience Manager Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
- FirstService Residential13
- Five Below7
- EoS Fitness6
- Ulta4
- Industrious4
Top Industries Hiring
- Retail
- Construction & Real Estate
What Florida Employers Look For
The qualifications that appear most often in experience manager jobs across Florida.
- Bachelor's degree in business, hospitality, marketing, or a related field required
- Three or more years managing cross-functional teams or customer-facing operations
- Demonstrated ability to design and implement experience improvement programs
- Proficiency with CRM platforms, survey tools, and experience analytics software
- Strong communication skills with experience presenting to senior leadership
- Familiarity with Florida's hospitality, healthcare, or retail operating environments
Experience Manager Jobs in Florida: Frequently Asked Questions
How do you become a experience manager in Florida?
Most experience manager roles in Florida require a bachelor's degree in hospitality management, business, marketing, or a related discipline, and no state-issued license applies specifically to the title. Employers in Orlando's theme park and resort sector often expect formal hospitality credentials, while healthcare systems hiring patient experience managers increasingly prefer candidates with a Certified Patient Experience Professional designation. Building a portfolio of measurable service improvement projects strengthens applications across every Florida industry.
Which companies hire experience managers in Florida?
Companies currently hiring experience managers in Florida include FirstService Residential, Five Below, and EoS Fitness, per current listings on Migrate Mate as of September 2026. Florida's concentration of major resorts, hospital networks, and retail headquarters means openings appear consistently rather than only during peak hiring seasons.
Which Florida cities have the most experience manager jobs?
Miami, Orlando, and Tampa have the most experience manager openings in Florida. Orlando leads because of its dense cluster of theme parks, convention hotels, and hospitality headquarters, while Miami's mix of luxury hospitality, international retail, and corporate offices sustains steady demand, and Tampa's growing healthcare and technology sectors drive openings there.
Are there remote experience manager jobs in Florida?
Yes, but they're less common than in purely analytical roles because experience management often involves direct observation of physical environments and in-person team coaching. About 28% of experience manager openings tied to Florida are remote or hybrid as of September 2026, which reflects the on-site nature of much of the work. Employee experience and digital customer experience roles are the sub-specialties most likely to offer remote flexibility.
How can I get hired as a experience manager in Florida with little or no experience?
The most realistic entry path is moving from a frontline supervisory role, such as guest services lead, floor supervisor, or patient services coordinator, at a Florida employer that promotes from within. Large Florida resort operators and hospital systems like HCA Florida and AdventHealth run formal leadership development programs that place high-performing frontline staff into experience-track roles. Completing a hospitality management certificate through a Florida state university system school and documenting a single service improvement project with measurable results gives candidates a concrete edge.
Where can I find and apply to experience manager jobs in Florida?
You can find and apply to experience manager jobs in Florida on Migrate Mate, which lists current Florida openings across hospitality, healthcare, retail, and corporate sectors. Search the listings to find roles that fit your background and apply directly to the ones that match.
See All 132+ Experience Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Experience Manager Jobs