Experience Manager Jobs in Pennsylvania
Experience Manager jobs in Pennsylvania concentrate in hospitality, healthcare, retail, and corporate events, with consistent demand from entry-level coordinators through senior directors shaping customer and employee experiences. Philadelphia, Pittsburgh, and Allentown are the largest hiring metros, anchored by employers such as Comcast, UPMC, and Giant Food Stores, all of which maintain significant experience-focused teams across the state. The most in-demand specialties include customer experience strategy, employee engagement, and event or venue experience management. Find a role that fits below and apply directly.
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ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients' success every step of the way.
Advertising Specialty Institute (ASI) is seeking a Manager, Business and PX Platforms to lead the delivery, administration, governance, and continuous improvement of enterprise business applications and People Experience (PX) platforms supporting Finance, Human Resources, learning and development, talent management, payroll-related processes, and internal operations.
This role is responsible for ensuring the stability, performance, data integrity, and effective use of assigned enterprise platforms. The Manager will partner closely with Finance, People Experience, IT, and business stakeholders to understand business needs and translate them into scalable, secure, and well-governed technology solutions.
The Manager will lead a team of platform specialists and oversee system enhancements, integrations, reporting, vendor relationships, and modernization initiatives. This role will also focus on strengthening platform governance, improving service delivery, driving user adoption, and ensuring strong cross-functional alignment.
Salary Range: $110,000–$130,000
Responsibilities:
- Own the end-to-end lifecycle of assigned business and PX platforms, including configuration, data, integrations, reporting, access, upgrades, and support.
- Establish and maintain standards for security, role-based access, data integrity, system controls, testing, documentation, change management, and release processes.
- Serve as the primary escalation point for complex platform, integration, reporting, and data issues, including troubleshooting, root-cause analysis, and corrective action.
- Lead intake, prioritization, planning, testing, deployment, and adoption of enhancements, patches, upgrades, and new capabilities.
- Partner with Finance, People Experience, IT, developers, database administrators, business analysts, and users to translate requirements into scalable solutions.
- Drive process improvement through automation, workflow optimization, system configuration, reporting improvements, and modernization.
- Own data quality, reporting governance, operational reports, executive dashboards, analytics, and cross-platform reporting solutions.
- Manage, coach, mentor, and develop direct reports while supporting hiring, onboarding, cross-training, documentation, and knowledge sharing.
- Manage software vendor and implementation partner relationships, including delivery accountability, licensing, renewals, support issues, and performance.
- Support budgeting, forecasting, contract management, cost optimization, and platform roadmap planning for assigned systems.
- Serves as the primary point of contact for software vendors and implementation partners and Evaluates new technologies aligned with ASI's strategy.
Requirements:
- Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or an equivalent combination of education and relevant experience.
- 5+ years supporting or leading enterprise PX or Business applications.
- 3+ years in a people management or leadership role.
- Progressive experience supporting or leading enterprise business applications, HRIS, ERP, finance, learning, or related platforms.
- Demonstrated experience leading people, projects, platform delivery, or cross-functional initiatives.
- Experience with systems analysis, solution design, testing, reporting, integrations, change management, production support, and data governance.
- Working knowledge of HRIS, ERP, finance, learning, and related enterprise application concepts.
- Strong analytical, troubleshooting, problem-solving, data-validation, communication, and stakeholder-management skills.
- Ability to manage confidential information and collaborate effectively across technical and business teams.
Platforms and Tools:
- Experience with UKG/UltiPro or comparable HRIS platforms.
- Experience with learning management platforms such as Saba/Galaxy or comparable systems.
- Experience with Microsoft Dynamics 365 Finance and Operations, SAP Concur, SQL, Microsoft Excel, business intelligence platforms, report-writing tools, or similar technologies.
- Project management experience and familiarity with system controls, table structures, data relationships, and reporting methods.
ASI offers full-time employees a comprehensive benefits package including:
- Medical, Dental, and Vision coverage, available on day one of employment.
- Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
- 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
- Free Health and Wellness programs.
- Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
- Day one 401(k) with company match.
- Paid holidays, floating days, and paid time off (PTO).
- Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.
Take this opportunity to join our successful team! Apply today! EOE m/f/d/v. ASI is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Diversity makes us better. Check out ASI's Diversity and Inclusion Blog Posts.
Visit our company career web site at www.asicareers.com.
ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients' success every step of the way.
Advertising Specialty Institute (ASI) is seeking a Manager, Business and PX Platforms to lead the delivery, administration, governance, and continuous improvement of enterprise business applications and People Experience (PX) platforms supporting Finance, Human Resources, learning and development, talent management, payroll-related processes, and internal operations.
This role is responsible for ensuring the stability, performance, data integrity, and effective use of assigned enterprise platforms. The Manager will partner closely with Finance, People Experience, IT, and business stakeholders to understand business needs and translate them into scalable, secure, and well-governed technology solutions.
The Manager will lead a team of platform specialists and oversee system enhancements, integrations, reporting, vendor relationships, and modernization initiatives. This role will also focus on strengthening platform governance, improving service delivery, driving user adoption, and ensuring strong cross-functional alignment.
Salary Range: $110,000–$130,000
Responsibilities:
- Own the end-to-end lifecycle of assigned business and PX platforms, including configuration, data, integrations, reporting, access, upgrades, and support.
- Establish and maintain standards for security, role-based access, data integrity, system controls, testing, documentation, change management, and release processes.
- Serve as the primary escalation point for complex platform, integration, reporting, and data issues, including troubleshooting, root-cause analysis, and corrective action.
- Lead intake, prioritization, planning, testing, deployment, and adoption of enhancements, patches, upgrades, and new capabilities.
- Partner with Finance, People Experience, IT, developers, database administrators, business analysts, and users to translate requirements into scalable solutions.
- Drive process improvement through automation, workflow optimization, system configuration, reporting improvements, and modernization.
- Own data quality, reporting governance, operational reports, executive dashboards, analytics, and cross-platform reporting solutions.
- Manage, coach, mentor, and develop direct reports while supporting hiring, onboarding, cross-training, documentation, and knowledge sharing.
- Manage software vendor and implementation partner relationships, including delivery accountability, licensing, renewals, support issues, and performance.
- Support budgeting, forecasting, contract management, cost optimization, and platform roadmap planning for assigned systems.
- Serves as the primary point of contact for software vendors and implementation partners and Evaluates new technologies aligned with ASI's strategy.
Requirements:
- Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or an equivalent combination of education and relevant experience.
- 5+ years supporting or leading enterprise PX or Business applications.
- 3+ years in a people management or leadership role.
- Progressive experience supporting or leading enterprise business applications, HRIS, ERP, finance, learning, or related platforms.
- Demonstrated experience leading people, projects, platform delivery, or cross-functional initiatives.
- Experience with systems analysis, solution design, testing, reporting, integrations, change management, production support, and data governance.
- Working knowledge of HRIS, ERP, finance, learning, and related enterprise application concepts.
- Strong analytical, troubleshooting, problem-solving, data-validation, communication, and stakeholder-management skills.
- Ability to manage confidential information and collaborate effectively across technical and business teams.
Platforms and Tools:
- Experience with UKG/UltiPro or comparable HRIS platforms.
- Experience with learning management platforms such as Saba/Galaxy or comparable systems.
- Experience with Microsoft Dynamics 365 Finance and Operations, SAP Concur, SQL, Microsoft Excel, business intelligence platforms, report-writing tools, or similar technologies.
- Project management experience and familiarity with system controls, table structures, data relationships, and reporting methods.
ASI offers full-time employees a comprehensive benefits package including:
- Medical, Dental, and Vision coverage, available on day one of employment.
- Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
- 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
- Free Health and Wellness programs.
- Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
- Day one 401(k) with company match.
- Paid holidays, floating days, and paid time off (PTO).
- Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.
Take this opportunity to join our successful team! Apply today! EOE m/f/d/v. ASI is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Diversity makes us better. Check out ASI's Diversity and Inclusion Blog Posts.
Visit our company career web site at www.asicareers.com.
See All 66 Experience Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Experience Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
- Weis Markets11
- Five Below9
- Ulta2
- Michaels2
- Wavestone2
Top Industries Hiring
- Retail
- Consumer Goods
What Pennsylvania Employers Look For
The qualifications that appear most often in experience manager jobs across Pennsylvania.
- Bachelor's degree in marketing, communications, hospitality, or a related field
- Three or more years managing customer, employee, or event experience programs
- Demonstrated ability to lead cross-functional teams and coordinate multiple stakeholders
- Proficiency with CRM platforms, experience measurement tools, or event management software
- Strong written and verbal communication skills for presenting to senior leadership
- Experience building feedback loops using surveys, analytics, or net promoter score programs
Experience Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a experience manager in Pennsylvania?
Most experience manager roles in Pennsylvania require a bachelor's degree in marketing, business, communications, or hospitality management, which programs across Penn State, Drexel, and Temple University offer directly. The role carries no state-issued license in Pennsylvania, so employers focus on relevant work history and demonstrated project ownership. Building a portfolio that shows measurable improvements in customer satisfaction or employee engagement gives candidates a clear edge in competitive Philadelphia and Pittsburgh markets.
Which companies hire experience managers in Pennsylvania?
Employers hiring experience managers in Pennsylvania right now include Weis Markets, Five Below, and Ulta, based on current listings on Migrate Mate as of September 2026. Pennsylvania's mix of large healthcare networks, financial services firms, and consumer-facing retail companies means openings appear across a wide range of industries throughout the state.
Which Pennsylvania cities have the most experience manager jobs?
Pittsburgh, Philadelphia, and Easton lead Pennsylvania for experience manager openings. Philadelphia drives the largest share of listings, fueled by its headquarters-dense corporate corridor and major healthcare and hospitality employers, while Pittsburgh's growing technology and health system sector supports strong demand, and Allentown draws openings from regional distribution, retail, and financial services companies headquartered in the Lehigh Valley.
Are there remote experience manager jobs in Pennsylvania?
Yes, and more than many fields, particularly for roles focused on digital customer experience, employee engagement strategy, or research and analytics. About 36% of experience manager openings tied to Pennsylvania are remote or hybrid as of September 2026, reflecting how much of the work centers on program design and stakeholder communication rather than on-site delivery. Roles involving live events, venue management, or in-person customer interaction remain predominantly on-site.
How can I get hired as a experience manager in Pennsylvania with little or no experience?
The most realistic entry path is moving into experience management from an adjacent coordinator or specialist role in customer service, event planning, human resources, or marketing. Large Pennsylvania employers such as UPMC, Comcast, and Penn Medicine run associate and rotational programs that regularly place early-career candidates into experience-adjacent teams. Building measurable outcomes in any customer-facing or culture-focused role, then earning a certificate in customer experience from a recognized program, strengthens applications for junior experience manager openings significantly.
Where can I find and apply to experience manager jobs in Pennsylvania?
You can find and apply to experience manager jobs in Pennsylvania on Migrate Mate, which lists current openings across Philadelphia, Pittsburgh, Allentown, and other Pennsylvania markets. Find the roles that fit your background and apply directly to the ones that match.
See All 66 Experience Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Experience Manager Jobs