Experience Manager Jobs
Experience Manager jobs are open across hospitality, retail, technology, and events industries at every level from coordinator to senior and director, with specializations in customer experience, employee experience, and brand experience. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,791+ Experience Manager jobs
DESCRIPTION
Within Amazon University Talent Acquisition (AUTA), the Experience (AUTA-X) team provides a best-in-class internship experience (onboarding, early career development, and offboarding) to engage and retain top diverse early career talent. AUTA-X is seeking a Program Manager to support the day-to-day operations across the internship lifecycle globally. This role will be instrumental in shaping the future of our high touch programming agenda, driving operational excellence, and ensuring the success of our early talent initiatives.
This opportunity calls for a candidate willing to work effectively at scale, thrive in ambiguous situations, and deliver multiple projects while contributing to a collaborative team environment. They possess strong communication skills and ability to manage team priorities against tight timelines. A proven track record of effective prioritization and taking initiative is important. Candidates should be comfortable with ambiguity and possess strong customer obsession. The position will leverage tools, analytics, and communications to improve the education, engagement, and experience of field and corporate interns.
Key job responsibilities
- Single threaded intern experience oversight for one or more global specialized programming, aligned to AUTA priorities.
- Design and scale tailored programming, events and operational excellence mechanisms to enable intern experience, manager experience and conversion goals.
- Partnership with other Program Managers to force multiply specialized programming innovations.
- Monitor performance metrics and survey responses, report on the status of key objectives that affect deliverables and own path to green resolution.
- Propose and implement innovative solutions to enhance experience and program outcomes.
- Gain operational efficiencies through AI-powered chatbots, ML, and AI-assisted content generation, while maintaining program quality.
- Provide customer and programming insights for regular rhythm of business mechanisms including but not limited to 2x2’s, QBRs and lesson learn documents.
A day in the life
This role requires ability to work across multiple time zones, including AMER, EMEA, APJC, and LATAM which may result in starting your day earlier or ending your working day later on a regular occurrence to support the global team.
About the team
At Amazon University Talent Acquisition (AUTA), we're revolutionizing how the world's most innovative company attracts and develops its next generation of leaders. As Amazon's early career pipeline, we manage global university recruiting across internships, full-time roles, and apprenticeships through cutting-edge AI technology and strategic partnerships with top universities worldwide. Our team operates at massive scale while maintaining an unwavering focus on finding the best talent, driving innovation in candidate experience through personalized journeys, and identifying emerging talent in fields like Generative AI and Robotics that will shape the world's future.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Experience working in an analytical environment with cross-functional teams
- Experience in requirement gathering and ability to write clear and detailed requirement document
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience with Six Sigma tools and Lean techniques
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, VA, Arlington - 55,600.00 - 97,400.00 USD annually
USA, WA, Seattle - 80,200.00 - 97,400.00 USD annually
DESCRIPTION
Within Amazon University Talent Acquisition (AUTA), the Experience (AUTA-X) team provides a best-in-class internship experience (onboarding, early career development, and offboarding) to engage and retain top diverse early career talent. AUTA-X is seeking a Program Manager to support the day-to-day operations across the internship lifecycle globally. This role will be instrumental in shaping the future of our high touch programming agenda, driving operational excellence, and ensuring the success of our early talent initiatives.
This opportunity calls for a candidate willing to work effectively at scale, thrive in ambiguous situations, and deliver multiple projects while contributing to a collaborative team environment. They possess strong communication skills and ability to manage team priorities against tight timelines. A proven track record of effective prioritization and taking initiative is important. Candidates should be comfortable with ambiguity and possess strong customer obsession. The position will leverage tools, analytics, and communications to improve the education, engagement, and experience of field and corporate interns.
Key job responsibilities
- Single threaded intern experience oversight for one or more global specialized programming, aligned to AUTA priorities.
- Design and scale tailored programming, events and operational excellence mechanisms to enable intern experience, manager experience and conversion goals.
- Partnership with other Program Managers to force multiply specialized programming innovations.
- Monitor performance metrics and survey responses, report on the status of key objectives that affect deliverables and own path to green resolution.
- Propose and implement innovative solutions to enhance experience and program outcomes.
- Gain operational efficiencies through AI-powered chatbots, ML, and AI-assisted content generation, while maintaining program quality.
- Provide customer and programming insights for regular rhythm of business mechanisms including but not limited to 2x2’s, QBRs and lesson learn documents.
A day in the life
This role requires ability to work across multiple time zones, including AMER, EMEA, APJC, and LATAM which may result in starting your day earlier or ending your working day later on a regular occurrence to support the global team.
About the team
At Amazon University Talent Acquisition (AUTA), we're revolutionizing how the world's most innovative company attracts and develops its next generation of leaders. As Amazon's early career pipeline, we manage global university recruiting across internships, full-time roles, and apprenticeships through cutting-edge AI technology and strategic partnerships with top universities worldwide. Our team operates at massive scale while maintaining an unwavering focus on finding the best talent, driving innovation in candidate experience through personalized journeys, and identifying emerging talent in fields like Generative AI and Robotics that will shape the world's future.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Experience working in an analytical environment with cross-functional teams
- Experience in requirement gathering and ability to write clear and detailed requirement document
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience with Six Sigma tools and Lean techniques
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, VA, Arlington - 55,600.00 - 97,400.00 USD annually
USA, WA, Seattle - 80,200.00 - 97,400.00 USD annually
Experience Manager Jobs by Experience Level
Top Cities Hiring Experience Managers
Explore experience manager openings in the cities hiring most right now.
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Find Experience Manager JobsExperience Manager Job Market
Who's Hiring
- Ulta143
- Five Below138
- CVS Health91
- The Home Depot54
- PetSmart48
Top Industries Hiring
- Retail29
- Insurance18
- Technology & Software13
- Manufacturing4
- Airlines2
What Employers Look For
The qualifications that appear most often in experience manager jobs.
- Three or more years managing customer or employee experience programs end-to-end
- Proficiency with customer experience platforms such as Medallia, Qualtrics, or Salesforce Service Cloud
- Experience designing or analyzing journey maps and customer touchpoint audits
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Bachelor's degree in hospitality management, business, communications, or a related field
- Familiarity with Net Promoter Score, CSAT, or similar experience measurement frameworks
Tips for Your Experience Manager Job Search
Quantify experience outcomes on your resume
Experience manager roles live and die by measurable impact. Replace vague phrases like 'improved customer satisfaction' with specific results: retention gains, Net Promoter Score changes, or event attendance growth. Hiring managers read dozens of resumes and respond to concrete numbers.
Apply early to roles that fit
Migrate Mate lists experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the experience type
Customer experience, employee experience, and event experience are distinct tracks. Hiring managers can spot a generic resume immediately, so reframe your bullet points around the specific journey you are being asked to own, whether that is end-to-end guest flow, onboarding programs, or live events.
Target companies investing in experience programs
Industries actively building out dedicated experience teams include hospitality, SaaS, healthcare, and luxury retail. Searching by those sectors, rather than just the job title, surfaces openings at companies where the role has real budget and cross-functional authority.
Prepare a journey-mapping walkthrough for interviews
Most experience manager interviews include a practical exercise or whiteboard prompt asking you to map a customer or employee journey. Practice walking through a real example you have owned, naming the touchpoints, pain points you identified, and changes you implemented as a result.
Negotiate scope before you negotiate salary
Experience manager titles vary widely in authority. Before accepting an offer, clarify whether you own end-to-end program design or only execution, which teams you influence versus manage, and what budget you control. These details shape your day-to-day impact more than the title itself.
Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most experience managers?
Ulta, Five Below, and CVS Health are hiring the most experience managers right now, with openings concentrated in California, Florida, and Texas, based on current listings on Migrate Mate as of September 2026. Demand is strongest at companies that have recently invested in dedicated customer or employee experience functions.
How many experience manager jobs are remote?
About 53% of experience manager openings are fully remote or hybrid as of September 2026, though availability varies by specialization. Employee experience and digital customer experience roles tend to offer the most remote flexibility, while event experience and in-person hospitality roles are almost always on-site.
How do you become an experience manager?
Most experience managers start in customer service, events coordination, HR, or operations, then move into roles with program ownership over time. Building hands-on experience with journey mapping, stakeholder communication, and a measurable outcome in one experience domain is more important than a specific degree path. Certifications in customer experience or design thinking can strengthen a transition from adjacent roles.
Can you get an experience manager job with little or no experience?
Breaking in is most realistic through coordinator or associate-level roles on an experience team, where you support program design and learn the tools. Volunteering to lead internal employee experience initiatives or customer feedback projects at your current job also builds a portfolio. Framing transferable skills from hospitality, event planning, or community management helps hiring managers see the fit.
What does the experience manager interview process look like?
Most interview processes for experience managers run three to four rounds. An initial screen with a recruiter or HR partner is followed by a hiring manager conversation focused on past program ownership. A practical exercise, often a journey map or program design prompt, is common in the third round. Final interviews typically include a cross-functional panel with stakeholders from product, operations, or marketing.
Where can I find and apply to experience manager jobs?
You can find and apply to experience manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the available roles to find ones that match your specialization and seniority, then apply directly to each listing that fits.
See All 1,791+ Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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