Experience Manager Jobs
Experience Manager jobs are open across hospitality, retail, technology, and events industries at every level from coordinator to senior and director, with specializations in customer experience, employee experience, and brand experience. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,653+ Experience Manager jobs
Description
Career Development | Fun Stores | Free Product | 40% Discount
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.
Summary:
As an Assistant Brand Experience Leader, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.
Responsibilities
- Attract, hire, develop, inspire, and retain top talent.
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
- Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
- Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
- Implement and sustain floorset direction to optimize the business and bring the product story to life.
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
- Set the direction and goals for the day/shift when associates arrive for work.
- Provide individual and team performance feedback and recommendations to leaders.
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
- Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
- Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Train, coach, reward, and motivate associates to improve selling and the consumer experience.
- Reinforce selling expectations, performance, results, and accountability with all associates.
- All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumer and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
- Maintain our values, policies, and procedures.
- Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.
Qualifications
- Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
- Prior experience in a leadership role, preferably in a retail setting.
- Thrives in a consumer-first based retail environment.
- Ability to foster a consumer-focused selling culture.
- Effective communication skills, being open to feedback, and the ability to adapt quickly.
- Ability to provide in the moment coaching to associates.
- Ability to de-escalate store and consumer situations effectively.
- Ability to meet physical demands as described above.
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
Education
- High school diploma, GED certificate, or Relevant Work Experience
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:
- Robust medical, dental, vision and pharmacy coverage.
- On-demand access to your earned wages through DailyPay.
- 401k with company match and Associate Stock Purchase program with discount.
- No-cost mental health and well-being support through our Employee Assistance Program (EAP).
- Paid time off, paid parental leave and access to family building benefits.
- Home, auto and pet insurance and a complimentary Care.com subscription.
- Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
- Performance-based sales bonus program for store leadership positions.
- Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
- Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
Description
Career Development | Fun Stores | Free Product | 40% Discount
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.
Summary:
As an Assistant Brand Experience Leader, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.
Responsibilities
- Attract, hire, develop, inspire, and retain top talent.
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
- Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
- Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
- Implement and sustain floorset direction to optimize the business and bring the product story to life.
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
- Set the direction and goals for the day/shift when associates arrive for work.
- Provide individual and team performance feedback and recommendations to leaders.
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
- Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
- Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Train, coach, reward, and motivate associates to improve selling and the consumer experience.
- Reinforce selling expectations, performance, results, and accountability with all associates.
- All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumer and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
- Maintain our values, policies, and procedures.
- Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.
Qualifications
- Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
- Prior experience in a leadership role, preferably in a retail setting.
- Thrives in a consumer-first based retail environment.
- Ability to foster a consumer-focused selling culture.
- Effective communication skills, being open to feedback, and the ability to adapt quickly.
- Ability to provide in the moment coaching to associates.
- Ability to de-escalate store and consumer situations effectively.
- Ability to meet physical demands as described above.
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
Education
- High school diploma, GED certificate, or Relevant Work Experience
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:
- Robust medical, dental, vision and pharmacy coverage.
- On-demand access to your earned wages through DailyPay.
- 401k with company match and Associate Stock Purchase program with discount.
- No-cost mental health and well-being support through our Employee Assistance Program (EAP).
- Paid time off, paid parental leave and access to family building benefits.
- Home, auto and pet insurance and a complimentary Care.com subscription.
- Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
- Performance-based sales bonus program for store leadership positions.
- Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
- Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
Experience Manager Jobs by Experience Level
Top Cities Hiring Experience Managers
Explore experience manager openings in the cities hiring most right now.
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Find Experience Manager JobsExperience Manager Job Market
Who's Hiring
- Five Below101
- Ulta81
- Bath & Body Works61
- The Home Depot45
- PetSmart35
Top Industries Hiring
- Retail15
- Technology & Software15
- Telecommunications3
- Consulting & Professional Services3
- Food & Beverage2
What Employers Look For
The qualifications that appear most often in experience manager jobs.
- Three or more years managing customer or employee experience programs end-to-end
- Proficiency with customer experience platforms such as Medallia, Qualtrics, or Salesforce Service Cloud
- Experience designing or analyzing journey maps and customer touchpoint audits
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Bachelor's degree in hospitality management, business, communications, or a related field
- Familiarity with Net Promoter Score, CSAT, or similar experience measurement frameworks
Tips for Your Experience Manager Job Search
Quantify experience outcomes on your resume
Experience manager roles live and die by measurable impact. Replace vague phrases like 'improved customer satisfaction' with specific results: retention gains, Net Promoter Score changes, or event attendance growth. Hiring managers read dozens of resumes and respond to concrete numbers.
Apply early to roles that fit
Migrate Mate lists experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the experience type
Customer experience, employee experience, and event experience are distinct tracks. Hiring managers can spot a generic resume immediately, so reframe your bullet points around the specific journey you are being asked to own, whether that is end-to-end guest flow, onboarding programs, or live events.
Target companies investing in experience programs
Industries actively building out dedicated experience teams include hospitality, SaaS, healthcare, and luxury retail. Searching by those sectors, rather than just the job title, surfaces openings at companies where the role has real budget and cross-functional authority.
Prepare a journey-mapping walkthrough for interviews
Most experience manager interviews include a practical exercise or whiteboard prompt asking you to map a customer or employee journey. Practice walking through a real example you have owned, naming the touchpoints, pain points you identified, and changes you implemented as a result.
Negotiate scope before you negotiate salary
Experience manager titles vary widely in authority. Before accepting an offer, clarify whether you own end-to-end program design or only execution, which teams you influence versus manage, and what budget you control. These details shape your day-to-day impact more than the title itself.
Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most experience managers?
Five Below, Ulta, and Bath & Body Works are hiring the most experience managers right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is strongest at companies that have recently invested in dedicated customer or employee experience functions.
How many experience manager jobs are remote?
About 51% of experience manager openings are fully remote or hybrid as of November 2026, though availability varies by specialization. Employee experience and digital customer experience roles tend to offer the most remote flexibility, while event experience and in-person hospitality roles are almost always on-site.
How do you become an experience manager?
Most experience managers start in customer service, events coordination, HR, or operations, then move into roles with program ownership over time. Building hands-on experience with journey mapping, stakeholder communication, and a measurable outcome in one experience domain is more important than a specific degree path. Certifications in customer experience or design thinking can strengthen a transition from adjacent roles.
Can you get an experience manager job with little or no experience?
Breaking in is most realistic through coordinator or associate-level roles on an experience team, where you support program design and learn the tools. Volunteering to lead internal employee experience initiatives or customer feedback projects at your current job also builds a portfolio. Framing transferable skills from hospitality, event planning, or community management helps hiring managers see the fit.
What does the experience manager interview process look like?
Most interview processes for experience managers run three to four rounds. An initial screen with a recruiter or HR partner is followed by a hiring manager conversation focused on past program ownership. A practical exercise, often a journey map or program design prompt, is common in the third round. Final interviews typically include a cross-functional panel with stakeholders from product, operations, or marketing.
Where can I find and apply to experience manager jobs?
You can find and apply to experience manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the available roles to find ones that match your specialization and seniority, then apply directly to each listing that fits.
See All 1,653+ Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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