Experience Manager Jobs in Boston, MA
Experience Manager jobs in Boston are in strong demand, concentrated in the Seaport District, Back Bay, and the Fenway-Longwood corridor across hospitality, healthcare, and technology. Employers actively hiring right now include BNY, Chewy, and Beghou. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 44+ Experience Manager jobs
Job Type:
PermanentBuild a brilliant future with Hiscox
Product Manager – Agent Experience
At Hiscox USA, we’re on a mission to transform the digital experience for our independent agents and distribution partners. As a Product Manager (Agent Experience), you will lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs. Your work will directly influence how agents quote, bind, service, and manage policies while enabling seamless integration with comparative raters, agency management systems, and other distribution partners.
This role is based in our Boston, MA office, with an expectation of being in the office 3 days per week. You will report to the Head of Technical Product Management and work closely with UX design, engineering, underwriting, distribution, operations, and our technology partners to define and deliver modern, intuitive, API-first solutions that simplify the agent experience, accelerate growth, and position Hiscox as the easiest insurer to do business with.
Key Responsibility Areas:
Product Strategy & Vision:
Define and execute the product strategy for the end-to-end Agent Experience, reimagining how agents onboard, quote, bind, service, and manage policies across all Hiscox products.
Define and evolve the strategy for our Distribution APIs, expanding beyond today’s Quote and Payments capabilities to deliver a comprehensive API platform that supports all lines of business and enables seamless integration with agency management systems, comparative raters, embedded partners, and other digital distribution channels.
Translate customer needs and market trends into actionable product roadmaps.
Serve as a champion for modern, intuitive design thinking in product development.
User Experience Leadership:
Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.
Ensure customer journeys are intuitive, efficient, and aligned with brand standards.
Conduct usability testing and use analytics to continuously optimize the experience.
Agile Product Delivery:
Lead Agile ceremonies and own the digital product backlog.
Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.
Clearly define epics, features, and user stories with acceptance criteria to guide development.
Cross-Functional Collaboration:
Act as the bridge between business stakeholders, technical teams, and external partners.
Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.
Communicate progress, risks, and key milestones effectively to senior leadership.
Qualifications:
5+ years of product management experience, ideally in digital platforms or customer-facing technology.
Strong background in digital experience design, UX/UI principles, and customer journey mapping.
Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
Demonstrated ability to translate customer feedback and analytics into actionable improvements.
Insurance industry experience (especially in small commercial or P&C) is a plus but not required.
Bachelor’s degree in a related field (Business, Technology, Design, etc.).
What We Offer:
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
Dynamic, creative, and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Range: $140-$215k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox:
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA:
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities- Atlanta, Boston, Chicago, Los Angeles, New York and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
#LI-RM1
Work with amazing people and be part of a unique culture
Job Type:
PermanentBuild a brilliant future with Hiscox
Product Manager – Agent Experience
At Hiscox USA, we’re on a mission to transform the digital experience for our independent agents and distribution partners. As a Product Manager (Agent Experience), you will lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs. Your work will directly influence how agents quote, bind, service, and manage policies while enabling seamless integration with comparative raters, agency management systems, and other distribution partners.
This role is based in our Boston, MA office, with an expectation of being in the office 3 days per week. You will report to the Head of Technical Product Management and work closely with UX design, engineering, underwriting, distribution, operations, and our technology partners to define and deliver modern, intuitive, API-first solutions that simplify the agent experience, accelerate growth, and position Hiscox as the easiest insurer to do business with.
Key Responsibility Areas:
Product Strategy & Vision:
Define and execute the product strategy for the end-to-end Agent Experience, reimagining how agents onboard, quote, bind, service, and manage policies across all Hiscox products.
Define and evolve the strategy for our Distribution APIs, expanding beyond today’s Quote and Payments capabilities to deliver a comprehensive API platform that supports all lines of business and enables seamless integration with agency management systems, comparative raters, embedded partners, and other digital distribution channels.
Translate customer needs and market trends into actionable product roadmaps.
Serve as a champion for modern, intuitive design thinking in product development.
User Experience Leadership:
Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.
Ensure customer journeys are intuitive, efficient, and aligned with brand standards.
Conduct usability testing and use analytics to continuously optimize the experience.
Agile Product Delivery:
Lead Agile ceremonies and own the digital product backlog.
Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.
Clearly define epics, features, and user stories with acceptance criteria to guide development.
Cross-Functional Collaboration:
Act as the bridge between business stakeholders, technical teams, and external partners.
Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.
Communicate progress, risks, and key milestones effectively to senior leadership.
Qualifications:
5+ years of product management experience, ideally in digital platforms or customer-facing technology.
Strong background in digital experience design, UX/UI principles, and customer journey mapping.
Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
Demonstrated ability to translate customer feedback and analytics into actionable improvements.
Insurance industry experience (especially in small commercial or P&C) is a plus but not required.
Bachelor’s degree in a related field (Business, Technology, Design, etc.).
What We Offer:
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
Dynamic, creative, and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Range: $140-$215k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox:
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA:
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities- Atlanta, Boston, Chicago, Los Angeles, New York and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
#LI-RM1
Work with amazing people and be part of a unique culture
See All 44 Experience Manager Jobs in Boston
Find roles in Boston that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Job Market in Boston
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Renewable Energy
- Hospitality & Tourism
- Construction & Real Estate
Experience Manager Jobs in Boston: Frequently Asked Questions
How do I get a experience manager job in Boston?
Focus on Boston's Seaport, Kendall Square, and Back Bay corridors, where hospitality groups, biotech campuses, and corporate headquarters cluster the most experience manager openings. Employers here tend to prioritize candidates with event-program ownership, vendor coordination, and measurable outcomes over credentials alone. Networking through local industry groups and getting hands-on at Boston's conference venues or hotel properties builds the credibility that moves a resume to the top of the pile.
Which companies hire experience managers in Boston?
Boston experience manager roles are posted by BNY, Chewy, and Beghou and others right now, based on current listings on Migrate Mate as of August 2026. Boston's hiring mix skews toward large healthcare and life sciences institutions, established hospitality brands in the Seaport and Back Bay, and technology companies with corporate campus operations in Kendall Square and the Innovation District.
Are there remote experience manager jobs in Boston?
Yes, though availability depends heavily on the role, since hands-on venue, event, and facilities work is largely on-site while program strategy and client-success functions can be fully remote. About 57% of experience manager openings tied to Boston are remote or hybrid as of August 2026, with the remote share concentrated in technology and corporate accounts rather than hospitality or healthcare operations.
How can I get a experience manager job in Boston with little or no experience?
The most realistic entry path in Boston is through coordinator or associate roles at the city's large hotels, convention facilities like the Boston Convention and Exhibition Center, or corporate campuses in the Seaport and Kendall Square. These employers regularly hire assistants and event coordinators who move into experience manager titles within two to three years. Volunteering with Boston's professional-conference circuit or taking on event logistics at a local nonprofit builds a portfolio faster than most coursework.
Which industries hire the most experience managers in Boston?
Boston experience manager roles concentrate in Technology & Software, Insurance, and Renewable Energy, based on current listings on Migrate Mate as of August 2026. Boston's position as a major biotech and academic medical hub, combined with its growing convention and corporate events economy in the Seaport, makes it one of the denser markets in the Northeast for this role.
Related Jobs in Massachusetts
See All 44 Experience Manager Jobs in Boston
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