Experience Manager Jobs in Boston, MA

Boston University's Information Services & Technology (IS&T) seeks an experienced Senior Project Manager to lead strategic initiatives across Technology Experience & Community (TEC). The Senior Project Manager is accountable for delivering complex projects that span several services, keeping the service roadmaps that inform leadership decisions, and making sure each new or changed service is fully ready for production support. The position reports to the Assistant Vice President for TEC and works with service owners, the Service Management Office (SMO), enterprise architecture, and stakeholders across the University. This role suits a disciplined, results-driven project leader who has managed enterprise technology projects at scale and wants that work to shape the experience of a major research university community. About TEC: TEC delivers the enterprise technology services that tens of thousands of students, faculty, and staff depend on every day. Its portfolio includes desktop computing, email and calendaring, collaboration platforms, campus safety systems, audio/visual services, printing, telephony, and classroom technology. You Will: Lead complex TEC projects from planning through completion, delivering on schedule, within scope, and to agreed quality standards while proactively addressing risks and dependencies. Maintain accurate service roadmaps and portfolio reporting to support TEC leadership planning, prioritization, and decision-making. Lead business and functional analysis, translating requirements and workflows into clear technical or process solutions. Partner with the Service Management Office to transition projects to operations with complete documentation and support readiness. Collaborate with service owners, enterprise architecture, technical teams, and University stakeholders on solution design and continuous service improvement. Work independently with sound judgment and accountability, escalating issues early with a recommended course of action.

• Bachelor's degree, or an equivalent combination of education and experience.
• 7+ years of progressive experience in information technology or a related field, including 5+ years managing technology projects from start to finish Record of delivering several concurrent projects involving multiple teams and dependencies in a complex organization.
• Experience in requirements gathering, process analysis, and solution definition Working knowledge of IT service management practices, including service design and transition to operations Excellent written and verbal communication, including executive-level status reporting and roadmap presentations.
• Experience working with architects and engineers on solution design and integration planning.

Bonus Qualifications:

** If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn.

• Project Management Professional (PMP) certification or equivalent ITIL 4 Foundation certification Experience in a large, matrixed, or decentralized organization, whether corporate, health care, or higher education.
• Background in enterprise end-user technology services such as endpoint computing, collaboration platforms, AV, or unified communications.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.