Experience Manager Jobs in Los Angeles, CA

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Office Experience & Events Senior Manager for BCG’s Los Angeles office, you will lead and evolve a complex workplace experience and events portfolio across Los Angeles and Manhattan Beach, translating office priorities into effective operational plans and high-impact employee experiences. You will independently lead Office Experience, Concierge, and Events delivery; shape local service models and improvements; and serve as a trusted thought partner to the Business Management Leader and senior stakeholders on workplace operations, affiliation, service quality, cost, and risk. You will lead and develop experienced team members, drive change and continuous improvement, and contribute expertise to broader Office Experience initiatives and project teams.

Key responsibilities include:

• Leading complex front- and back-of-house operations across Los Angeles and providing oversight and guidance for Manhattan Beach, ensuring consistent standards for concierge, visitor experience, meetings and catering, seating, facilities, safety, and overall workplace functionality.
• Translating office leadership priorities into operational and events plans; shaping and continuously improving the local Office Experience & Events service model to meet evolving business and employee needs.
• Developing and delivering a comprehensive annual events and engagement plan that strengthens affiliation, inclusion, connection, and office culture, including marquee events and ongoing in-office programming.
• Owning operational plans and changes within scope, using sound judgment to navigate ambiguity and balance service quality, employee experience, cost, risk, and business priorities.
• Partnering with Finance and office leadership on budget planning, forecasting, and resource allocation across Office Experience and Events; identifying opportunities to optimize spend and increase value.
• Support the office’s real estate strategy, partnering with Office Leadership and Global Real Estate on renovations and workplace projects to ensure operational needs and employee experience considerations are incorporated into planning and execution.
• Leading landlord, building management, and key vendor relationships; setting service expectations, addressing performance issues, and driving improvements in quality, efficiency, and value.
• Partnering with IT, Global Real Estate, Global Security, Procurement, Administrative Services, and other functions to resolve complex workplace needs and improve cross-functional processes.
• Serving as a key partner on office expansion, renovation, space optimization, technology, safety/security, and other workplace initiatives, helping translate business requirements into practical solutions.
• Using stakeholder feedback, operational data, event insights, and other measures to identify trends, anticipate needs, evaluate tradeoffs, and recommend improvements.
• Leading change initiatives within the local function, embedding new processes, tools, standards, and regional guidance in a way that supports adoption and sustainable execution.
• Leading and developing Office Experience, Concierge, and Events team members, including experienced staff and/or managers; owning team direction, capacity planning, performance, development, and succession planning with limited guidance from the BML.
• Creating a collaborative, high-performing team environment with clear roles, shared accountability, effective delegation, and continuity plans for anticipated and unexpected absences.
• Building credibility with senior stakeholders by framing complex or sensitive issues clearly, bringing recommendations rather than updates alone, and fostering alignment on decisions and tradeoffs.
• Actively contributing to Office Experience functional forums, working groups, and priority initiatives; sharing local insights and expertise and helping advance scalable approaches across the function.
• Ensuring compliance with internal policies, legal requirements, health and safety standards, security protocols, confidentiality expectations, and BCG values.

YOU’RE GOOD AT:

• Leading complex, high-volume office operations and events with advanced functional expertise, independent judgment, and a strong hospitality mindset.
• Structuring and solving moderately complex and ambiguous problems, gathering relevant perspectives, evaluating options, and recommending practical solutions aligned with business objectives.
• Moving comfortably between strategy and execution - setting direction within your scope while ensuring consistent, high-quality delivery.
• Building trusted relationships with senior stakeholders and cross-functional partners; influencing outcomes through clear framing, thoughtful recommendations, tact, and consensus building.
• Anticipating operational and event needs, identifying patterns and root causes, and driving continuous improvement rather than relying on precedent alone.
• Using data, feedback, and financial insight to make decisions, prioritize investments, and demonstrate value.
• Leading experienced teams through coaching, delegation, performance management, capacity planning, and development of future leaders.
• Driving change effectively, communicating the rationale and expectations clearly and embedding new ways of working.
• Managing budgets and resources with discipline, balancing service quality and employee experience with cost efficiency and risk.
• Maintaining confidentiality, integrity, and discretion while consistently representing BCG’s values.

What You'll Bring

• Bachelor’s degree required.
• 7+ years of related experience with progressively increasing responsibility across office operations, facilities, events, hospitality, or a comparable professional-services environment.
• Demonstrated experience leading complex operations and/or events, with ownership for operational outcomes and some strategic initiatives.
• Strong people leadership experience, including developing experienced team members, managing performance, delegating effectively, and planning for team capacity and succession.
• Demonstrated experience with budget planning, forecasting, vendor management, and resource optimization.
• Strong interpersonal, communication, presentation, and negotiation skills, with demonstrated credibility and influence with senior stakeholders.
• Strong analytical and problem-solving skills, including the ability to synthesize quantitative and qualitative information and translate insights into recommendations.
• Comfort with workplace technology, digital collaboration tools, budgeting/event systems, and using data to support decisions.
• Flexibility to occasionally work extended hours around events or key operational periods; this role requires in-office presence five days per week and periodic travel to Manhattan Beach.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

This role can be filled at either the Manager or Senior Manager level, depending on the candidate’s experience.

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

We expect total annualized compensation for Los Angeles based employees to be approximately the following:

For Senior Manager: Base salary between $109,000-$121,000 (USD); placement within this range will vary based on experience and skill level

For Senior Manager: Annual discretionary performance bonus between 0-20%

For Manager: Base salary between $96,000-$107,000 (USD); placement within this range will vary based on experience and skill level

For Manager: Annual discretionary performance bonus between 0-16%

5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.