Mid Level Experience Manager Jobs
Mid level experience manager jobs go to professionals ready to own experience programs end to end, mentor junior team members, and drive customer or employee engagement decisions with limited oversight. Roles are spread across on-site, hybrid, and remote settings in Technology & Software, Retail, and E-Commerce & Online Marketplaces, with employers like Amazon, Apple, and TikTok hiring at this level now.
Find JobsOverview
Showing 5 of 49+ Mid Level Experience Manager jobs
Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services GNE team manages content moderation and user experience work streams, with the goal of enhancing platform content quality and improving user experience while protecting U.S user data and privacy.
- BPO Relationship and Daily Management: Oversee or establish relationships with BPO vendors, ensuring that BPO operations and manpower meet our project requirements, productivity and cost-effectiveness.
- BPO Performance Tracking and Improvement Plans: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant stakeholders to implement BPO improvement plans, e.g., human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.
- Project Requirements Collection & Alignment: Collect, evaluate and manage project requirements from various internal stakeholders, such as Labelling, Enforcement, Moderation, Service. Align on and deliver a project plan to meet the requirements.
- BPO Contractual Management and Settlement: Evaluate and onboard potential BPO vendors, and manage contractual terms with them (if needed). Implement billing/ settlement terms with BPO vendors and ensure their contractual obligations are met.
Qualifications
Minimum Qualifications
- Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
- 3+ years of demonstrated experience in a role involving Risk or BPO operations, including enforcement, labelling, moderation, or service, preferably in the Internet, E-commerce, or O2O industry.
- In-depth understanding of BPO management, including requirements management, SOP development, SLA, productivity, and quality-level related metrics, and BPO workforce planning and management. Familiarity with the BPO industry, including its trends and best practices.
- Data interpretation or analysis will be required for this role.
- BPO workforce planning, budget setting, negotiation, and contract management-related track record are highly desirable.
- Excellent report-writing and presentation skills.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $96000 - $217023 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services GNE team manages content moderation and user experience work streams, with the goal of enhancing platform content quality and improving user experience while protecting U.S user data and privacy.
- BPO Relationship and Daily Management: Oversee or establish relationships with BPO vendors, ensuring that BPO operations and manpower meet our project requirements, productivity and cost-effectiveness.
- BPO Performance Tracking and Improvement Plans: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant stakeholders to implement BPO improvement plans, e.g., human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.
- Project Requirements Collection & Alignment: Collect, evaluate and manage project requirements from various internal stakeholders, such as Labelling, Enforcement, Moderation, Service. Align on and deliver a project plan to meet the requirements.
- BPO Contractual Management and Settlement: Evaluate and onboard potential BPO vendors, and manage contractual terms with them (if needed). Implement billing/ settlement terms with BPO vendors and ensure their contractual obligations are met.
Qualifications
Minimum Qualifications
- Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
- 3+ years of demonstrated experience in a role involving Risk or BPO operations, including enforcement, labelling, moderation, or service, preferably in the Internet, E-commerce, or O2O industry.
- In-depth understanding of BPO management, including requirements management, SOP development, SLA, productivity, and quality-level related metrics, and BPO workforce planning and management. Familiarity with the BPO industry, including its trends and best practices.
- Data interpretation or analysis will be required for this role.
- BPO workforce planning, budget setting, negotiation, and contract management-related track record are highly desirable.
- Excellent report-writing and presentation skills.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $96000 - $217023 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See All 49 Mid Level Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Experience Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software17
- Retail6
- E-Commerce & Online Marketplaces5
- Electronics & Hardware3
- Accounting & Auditing2
Mid Level Experience Manager Jobs: Frequently Asked Questions
How do I get a mid level experience manager job?
Position yourself around ownership, not just participation. Highlight projects where you led the experience design or managed delivery from brief to outcome, and show measurable results such as improved satisfaction scores or reduced friction points. Tailor your application to the specific context of the role, whether that is customer, employee, or user experience, and demonstrate that you can operate with limited day-to-day direction.
Which companies hire mid level experience managers?
Companies hiring mid level experience managers right now include Amazon, Apple, and TikTok, based on current listings on Migrate Mate as of September 2026. Hiring at this level comes from a mix of large enterprises investing in customer and employee experience functions and mid-size organizations building out dedicated experience teams for the first time.
Are there remote mid level experience manager jobs?
Yes, remote and hybrid options are a genuine part of the market at this level. About 45% of mid level experience manager openings are remote or hybrid as of September 2026, reflecting how many experience functions can operate effectively without a daily on-site presence. On-site roles still exist, particularly in industries where the experience being managed is physical or location-dependent.
How do I move up to a mid level experience manager role?
The move from entry level to mid level comes from building a record of increasing ownership over time. Start by taking on end-to-end responsibility for smaller projects rather than supporting pieces of larger ones, develop a clear specialization within experience work such as journey mapping, feedback analysis, or program coordination, and document the measurable impact of your contributions so you can speak to outcomes rather than activities when the opportunity arises.
Which industries hire the most mid level experience managers?
Mid Level experience manager roles concentrate in Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of September 2026. These sectors tend to drive the most hiring at this level because they operate at scale, serve large or complex audiences, and have invested in dedicated experience functions that need managers capable of running programs independently.