Mid Level Experience Manager Jobs
Mid level experience manager jobs go to professionals ready to own experience programs end to end, mentor junior team members, and drive customer or employee engagement decisions with limited oversight. Roles are spread across on-site, hybrid, and remote settings in Technology & Software, Retail, and Distribution & Wholesale, with employers like TikTok, Amazon, and TikTok USDS Joint Venture hiring at this level now.
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Digital Experience Project Manager / Product Operations
Location: Plano, TX (Fully Onsite)
Position Type: 12+ Month Contract (W2) – High potential for multi-extension and Contract-to-Hire capability
Pay Rate: $60.00 / hour (W2)
Position Overview
We are seeking an innovative, results-driven Digital Experience Project Manager to lead full-lifecycle digital initiatives, orchestrating everything from initial user research and journey mapping to agile sprint execution and deployment. In this role, you will bridge creative, technical, and executive stakeholders, integrating modern AI tools and automated workflows to optimize the digital customer journey. Working across cross-functional squads—including UX/UI designers, engineers, digital marketing, and content teams—you will drive end-to-end delivery, manage Jira/Confluence backlogs, govern QA/UAT testing cycles, and leverage performance KPIs to fuel continuous, data-driven optimization.
Key Responsibilities
- End-to-End (E2E) Experience Design & Delivery: Lead full-lifecycle digital initiatives from user research, discovery, and journey mapping through wireframing, sprint development, and deployment, ensuring seamless customer journeys across all touchpoints.
- AI & Emerging Tech Integration: Champion and integrate AI/ML technologies, Large Language Models (LLMs), and tools into team workflows, digital features, content generation, and project management operations to drive automation and efficiency.
- Agile & Hybrid Workflow Management: Facilitate sprint ceremonies (daily stand-ups, backlog grooming, sprint planning, and retrospectives) while managing milestones, delivery risks, and cross-departmental dependencies.
- Cross-Functional Collaboration: Partner with UX/UI designers, digital marketing, content teams, engineering squads, and regional business units to align project goals, technical scope, and delivery timelines.
- Tooling & Backlog Administration: Build, maintain, and administer project boards, documentation, sprint backlogs, and roadmaps in Jira and Confluence.
- Creative Asset & Content Coordination: Liaise between creative and technical teams to ensure digital assets (web banners, UI comps, interactive modules) meet brand standards and technical specs, utilizing Adobe Photoshop for quick asset review, layer inspection, and format verification.
- Quality Assurance (QA) & UAT Governance: Partner with QA teams to define test criteria, coordinate end-to-end user acceptance testing (UAT), triage defect backlogs, and validate final user journey fidelity before launch.
- KPI Monitoring & Data-Driven Optimization: Track, analyze, and report on core performance KPIs (conversion rates, CSAT, task completion rates, engagement metrics) by reviewing quantitative product analytics and qualitative customer feedback to fuel iterative enhancements.
Required Qualifications & Experience
- Experience: 3–5 years of dedicated project management experience within digital product, digital marketing, agency, or consumer technology environments.
- E2E Experience Design Lifecycle: Proven track record orchestrating projects across the complete design lifecycle (discovery, UX/UI, wireframing, build, validation, and release).
- AI, ML & LLM Familiarity: Hands-on experience or demonstrated familiarity with AI, Machine Learning concepts, LLMs, and generative AI productivity tools (e.g., ChatGPT, Claude, Copilot) for process automation, workflow optimization, or feature deployment.
- QA & Validation Ownership: Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences.
- Data & KPI Focus: Demonstrated capability in analyzing quantitative analytics and customer sentiment/feedback to measure project impact and recommend continuous optimizations.
- Executive Presence: Exceptional communication skills with a proven ability to present roadmaps, business impacts, and project health metrics to C-suite and senior executive stakeholders.
- Methodology Expertise: Strong foundation in Agile/Scrum frameworks, with demonstrated experience adapting workflows to hybrid delivery models (combining Agile sprint execution with structured milestone governance).
- Tools & Software Proficiency:
- Advanced proficiency in Jira (backlog management, sprint setup, workflow customization) and Confluence (knowledge base creation, project hubs).
- High proficiency in Microsoft Office (mastery of Excel for data modeling/tracking and PowerPoint for executive presentation decks).
- Working familiarity with Adobe Photoshop or Adobe Creative Cloud (ability to open, inspect layers, verify resolutions, export digital assets, and collaborate smoothly with visual designers).
- Education: Bachelor’s degree in Business Administration, Information Systems, Communications, Computer Science, Marketing, or a related discipline (or equivalent practical experience).
- Work Arrangement: Willing and able to work on-site full-time in Plano, TX.
Preferred
- Relevant professional certification (e.g., PMP, PMI-ACP, Certified ScrumMaster / CSM).
- Experience with AI-assisted product design, digital customer care bots, or enterprise AI workflow integrations.
- Experience with enterprise digital experience platforms, Content Management Systems (e.g., Adobe Experience Manager), or eCommerce environments.
- Proven ability to thrive in a fast-paced, high-matrix global organization.
IND
Digital Experience Project Manager / Product Operations
Location: Plano, TX (Fully Onsite)
Position Type: 12+ Month Contract (W2) – High potential for multi-extension and Contract-to-Hire capability
Pay Rate: $60.00 / hour (W2)
Position Overview
We are seeking an innovative, results-driven Digital Experience Project Manager to lead full-lifecycle digital initiatives, orchestrating everything from initial user research and journey mapping to agile sprint execution and deployment. In this role, you will bridge creative, technical, and executive stakeholders, integrating modern AI tools and automated workflows to optimize the digital customer journey. Working across cross-functional squads—including UX/UI designers, engineers, digital marketing, and content teams—you will drive end-to-end delivery, manage Jira/Confluence backlogs, govern QA/UAT testing cycles, and leverage performance KPIs to fuel continuous, data-driven optimization.
Key Responsibilities
- End-to-End (E2E) Experience Design & Delivery: Lead full-lifecycle digital initiatives from user research, discovery, and journey mapping through wireframing, sprint development, and deployment, ensuring seamless customer journeys across all touchpoints.
- AI & Emerging Tech Integration: Champion and integrate AI/ML technologies, Large Language Models (LLMs), and tools into team workflows, digital features, content generation, and project management operations to drive automation and efficiency.
- Agile & Hybrid Workflow Management: Facilitate sprint ceremonies (daily stand-ups, backlog grooming, sprint planning, and retrospectives) while managing milestones, delivery risks, and cross-departmental dependencies.
- Cross-Functional Collaboration: Partner with UX/UI designers, digital marketing, content teams, engineering squads, and regional business units to align project goals, technical scope, and delivery timelines.
- Tooling & Backlog Administration: Build, maintain, and administer project boards, documentation, sprint backlogs, and roadmaps in Jira and Confluence.
- Creative Asset & Content Coordination: Liaise between creative and technical teams to ensure digital assets (web banners, UI comps, interactive modules) meet brand standards and technical specs, utilizing Adobe Photoshop for quick asset review, layer inspection, and format verification.
- Quality Assurance (QA) & UAT Governance: Partner with QA teams to define test criteria, coordinate end-to-end user acceptance testing (UAT), triage defect backlogs, and validate final user journey fidelity before launch.
- KPI Monitoring & Data-Driven Optimization: Track, analyze, and report on core performance KPIs (conversion rates, CSAT, task completion rates, engagement metrics) by reviewing quantitative product analytics and qualitative customer feedback to fuel iterative enhancements.
Required Qualifications & Experience
- Experience: 3–5 years of dedicated project management experience within digital product, digital marketing, agency, or consumer technology environments.
- E2E Experience Design Lifecycle: Proven track record orchestrating projects across the complete design lifecycle (discovery, UX/UI, wireframing, build, validation, and release).
- AI, ML & LLM Familiarity: Hands-on experience or demonstrated familiarity with AI, Machine Learning concepts, LLMs, and generative AI productivity tools (e.g., ChatGPT, Claude, Copilot) for process automation, workflow optimization, or feature deployment.
- QA & Validation Ownership: Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences.
- Data & KPI Focus: Demonstrated capability in analyzing quantitative analytics and customer sentiment/feedback to measure project impact and recommend continuous optimizations.
- Executive Presence: Exceptional communication skills with a proven ability to present roadmaps, business impacts, and project health metrics to C-suite and senior executive stakeholders.
- Methodology Expertise: Strong foundation in Agile/Scrum frameworks, with demonstrated experience adapting workflows to hybrid delivery models (combining Agile sprint execution with structured milestone governance).
- Tools & Software Proficiency:
- Advanced proficiency in Jira (backlog management, sprint setup, workflow customization) and Confluence (knowledge base creation, project hubs).
- High proficiency in Microsoft Office (mastery of Excel for data modeling/tracking and PowerPoint for executive presentation decks).
- Working familiarity with Adobe Photoshop or Adobe Creative Cloud (ability to open, inspect layers, verify resolutions, export digital assets, and collaborate smoothly with visual designers).
- Education: Bachelor’s degree in Business Administration, Information Systems, Communications, Computer Science, Marketing, or a related discipline (or equivalent practical experience).
- Work Arrangement: Willing and able to work on-site full-time in Plano, TX.
Preferred
- Relevant professional certification (e.g., PMP, PMI-ACP, Certified ScrumMaster / CSM).
- Experience with AI-assisted product design, digital customer care bots, or enterprise AI workflow integrations.
- Experience with enterprise digital experience platforms, Content Management Systems (e.g., Adobe Experience Manager), or eCommerce environments.
- Proven ability to thrive in a fast-paced, high-matrix global organization.
IND
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- Technology & Software11
- Retail2
- Distribution & Wholesale2
- E-Commerce & Online Marketplaces2
- Education1
Mid Level Experience Manager Jobs: Frequently Asked Questions
How do I get a mid level experience manager job?
Position yourself around ownership, not just participation. Highlight projects where you led the experience design or managed delivery from brief to outcome, and show measurable results such as improved satisfaction scores or reduced friction points. Tailor your application to the specific context of the role, whether that is customer, employee, or user experience, and demonstrate that you can operate with limited day-to-day direction.
Which companies hire mid level experience managers?
Companies hiring mid level experience managers right now include TikTok, Amazon, and TikTok USDS Joint Venture, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a mix of large enterprises investing in customer and employee experience functions and mid-size organizations building out dedicated experience teams for the first time.
Are there remote mid level experience manager jobs?
Yes, remote and hybrid options are a genuine part of the market at this level. About 32% of mid level experience manager openings are remote or hybrid as of November 2026, reflecting how many experience functions can operate effectively without a daily on-site presence. On-site roles still exist, particularly in industries where the experience being managed is physical or location-dependent.
How do I move up to a mid level experience manager role?
The move from entry level to mid level comes from building a record of increasing ownership over time. Start by taking on end-to-end responsibility for smaller projects rather than supporting pieces of larger ones, develop a clear specialization within experience work such as journey mapping, feedback analysis, or program coordination, and document the measurable impact of your contributions so you can speak to outcomes rather than activities when the opportunity arises.
Which industries hire the most mid level experience managers?
Mid Level experience manager roles concentrate in Technology & Software, Retail, and Distribution & Wholesale, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive the most hiring at this level because they operate at scale, serve large or complex audiences, and have invested in dedicated experience functions that need managers capable of running programs independently.