Mid Level Team Lead Jobs
Mid level team lead jobs go to professionals ready to own projects end to end, mentor junior teammates, and drive decisions with limited oversight. Openings are 26% remote or hybrid across Healthcare & Medical Services, Technology & Software, and Manufacturing, with employers like JPMorganChase, CBRE, and Labcorp hiring at this level now.
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About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Provide day-to-day work direction and leadership for direct reports in order to drive customer-focused, world-class service solutions for advisors, clients, or relationship partners. Develop and motivate a team, drive implementation of process improvements within a team, and ensure the maintenance of a high level of service for customers. May assist in customer service initiatives or other business-driven projects.
Key Responsibilities
- Lead and coach direct reports, provide work direction and support to team on process or procedures related to transaction processing or customer service standards and techniques.
- Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary.
- Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.
- Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.
- Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success.
Required Qualifications
- High school or equivalent degree
- 3+ years of experience
- Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
- Prior experience coaching or providing indirect leadership to others.
- Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
Preferred Qualifications
- Trade Corrections and/or Service and Operations experience.
- Working knowledge of Managed Accounts.
Base Pay Salary
The estimated base salary for this role is $62,300.00 - 93,500.00/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Business Support & Operations
Line of Business
CLEAR Clearing
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Provide day-to-day work direction and leadership for direct reports in order to drive customer-focused, world-class service solutions for advisors, clients, or relationship partners. Develop and motivate a team, drive implementation of process improvements within a team, and ensure the maintenance of a high level of service for customers. May assist in customer service initiatives or other business-driven projects.
Key Responsibilities
- Lead and coach direct reports, provide work direction and support to team on process or procedures related to transaction processing or customer service standards and techniques.
- Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary.
- Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.
- Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.
- Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success.
Required Qualifications
- High school or equivalent degree
- 3+ years of experience
- Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
- Prior experience coaching or providing indirect leadership to others.
- Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
Preferred Qualifications
- Trade Corrections and/or Service and Operations experience.
- Working knowledge of Managed Accounts.
Base Pay Salary
The estimated base salary for this role is $62,300.00 - 93,500.00/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Business Support & Operations
Line of Business
CLEAR Clearing
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services17
- Technology & Software11
- Manufacturing9
- Banking & Financial Services9
- Investment & Asset Management7
Mid Level Team Lead Jobs: Frequently Asked Questions
How do I get a mid level team lead job?
Position yourself around ownership, not just contribution. Highlight projects you drove from start to finish, decisions you made independently, and junior teammates you guided. Applications land better when you can show measurable outcomes tied to your direct efforts. Tailor your resume to the scope listed in the job description and match your examples to the team size and industry the employer is hiring for.
Which companies hire mid level team leads?
Companies hiring mid level team leads right now include JPMorganChase, CBRE, and Labcorp, based on current listings on Migrate Mate as of August 2026. Hiring at this level covers a wide range of employers, from growth-stage companies building out team structure to established organizations backfilling roles as senior leads move into director positions.
Are there remote mid level team lead jobs?
Yes, remote and hybrid options are common at this experience level. About 26% of mid level team lead openings are remote or hybrid as of August 2026, reflecting employer demand for candidates who can manage coordination and accountability without daily in-person oversight. On-site roles tend to concentrate in industries where physical presence is tied to operations or client-facing work.
How do I move up to a mid level team lead role?
The path from entry level to mid level team lead is built through accumulated ownership. Early in your career, focus on deepening a core skill set, volunteering to lead small initiatives, and delivering consistent results without close supervision. Over time, taking on cross-functional projects, mentoring newer teammates, and building a record of shipping work independently signals readiness for mid level responsibility to most hiring managers.
Which industries hire the most mid level team leads?
Mid Level team lead roles concentrate in Healthcare & Medical Services, Technology & Software, and Manufacturing, based on current listings on Migrate Mate as of August 2026. These sectors tend to drive hiring at this level because they operate at a scale that requires structured team coordination and rely on experienced leads to bridge individual contributors and senior leadership.