Location: Plano, TX
Role: 12+ month contract to (hire + multi-extension capability)
Rate: 76.00 /hr. W2

Position Summary

We are seeking an analytical, detail-oriented, and highly collaborative Senior E-Commerce Product Operations & Readiness Manager to direct end-to-end product launches, digital shelf governance, and campaign execution across our direct-to-consumer (D2C) e-commerce platforms. In this role, you will serve as the central PMO bringing together cross-functional teams—including Business, Marketing, Engineering, QA, Legal, and Global stakeholders—to ensure seamless product readiness, flawless Product Detail Page (PDP) execution, and continuous site optimization. The ideal candidate brings a strong background in e-commerce product lifecycle management (PIM/CMS), product roadmapping, process improvement, and data-driven site optimization in a fast-paced environment.

Top Core Competencies

- Stakeholder Management: Proven ability to align cross-functional and global teams (Engineering, Business, Marketing, Legal, QA) around shared timelines, launch readiness, and operational standards.
- Process Improvement & Governance: Demonstrated success in establishing intake workflows, QA standards, and operational SLAs that eliminate defects, improve site quality, and streamline digital commerce execution.
- Product Roadmapping & Readiness: Hands-on experience driving product launch roadmaps, managing dependencies, and overseeing the entire PDP lifecycle from SKU onboarding to post-launch validation.

Key Responsibilities

- Product Launch & Readiness Management (PMO)
- Lead end-to-end product launch operations, managing timelines, milestones, dependencies, and launch readiness across cross-functional teams.
- Serve as the central PMO to align Business, Marketing, Engineering, QA, Legal, and Global stakeholders to ensure all launch requirements are met on time.
- Drive launch readiness reviews, proactively identify risks, dependencies, and blockers, and coordinate resolution to maintain go-live schedules.
- Validate that product, digital content, pricing, promotional offers, inventory, and site requirements are launch-ready.
- Coordinate post-launch validation and issue resolution to protect customer experience and drive immediate launch success.

• Product & PDP Lifecycle Management
• Own the end-to-end product and PDP lifecycle, including SKU onboarding, PIM setup, PDP creation, ongoing maintenance, and End-of-Life (EOL) management.
• Partner with Business, MX, and D2C teams to ensure product data, attributes, specifications, and digital media are complete and accurate.

• Monitor and resolve post-launch PDP and content issues, driving continuous improvements to product discoverability and digital shelf quality.

• Campaign & Site Experience Execution

• Lead operational execution of global and local campaigns, managing content localization and campaign setup.
• Translate global campaign strategies into locally relevant digital experiences while adhering to global brand standards and legal requirements.

• Coordinate campaign assets, legal approvals, and stakeholder sign-offs, performing pre- and post-launch QA to verify functionality and content accuracy.

• Site Operations, Governance & Continuous Improvement

• Establish operational workflows, governance frameworks, intake processes, approval gates, QA standards, and SLAs to scale digital commerce operations.
• Maintain operational trackers and reporting to provide executive visibility into launch readiness, site changes, and overall performance.

• Identify opportunities to streamline processes, reduce defect rates, and increase operational efficiency.

• Analytics & Digital Experience Optimization

• Analyze site traffic, conversion rates, engagement metrics, and campaign effectiveness to identify growth opportunities.
• Translate data and customer behavior insights into actionable recommendations for merchandising, site experience, and process enhancements.
• Partner with Analytics, Marketing, and Product teams to run A/B tests and implement continuous improvement initiatives post-launch.

Qualifications & Requirements

- Education: Bachelor’s degree in Marketing, Business Administration, Operations, or a related technical/business field.
- Experience: 5+ years of hands-on experience in e-commerce digital product operations, digital shelf management, or e-commerce project management.
- Technical & Platform Skills:
- Strong working knowledge of CMS, PIM, product catalog management, search/taxonomy, and digital merchandising platforms.
- Proficiency in project management tools, specifically Jira, Confluence, or equivalent systems.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with or ability to adopt AI tools to streamline operational workflows.
- Project & Analytics Capabilities:
- Strong project management, communication, and cross-functional stakeholder management capabilities.
- Solid analytical and problem-solving skills, with a track record of using data to drive e-commerce optimization and A/B testing decisions.
- Attributes: Exceptionally organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment.

IND