Experience Manager Jobs in Charlotte, NC

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role is a Product Manager who balances business, technology and design priorities to deliver brand-defining product and service experiences. This role balances strategic product management, human-centered design thinking, and product owner execution discipline. The ideal candidate brings strong product discovery and data capabilities and is able to translate business opportunities into high-level concepts, data flows, and solution directions. While not expected to perform low-level technical work, this individual is expected to keep technical feasibility and constraints in mind and leverage AI-enabled tools to rapidly explore, communicate, and validate solution ideas.

The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap that supports those business goals. This position must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer experience, and conversion.

The ideal candidate will have strong experience working with data pipelines, in addition to using a Scaled Agile development framework. This person should be able to move fluidly between business stakeholders and technology teams to prioritize the highest value items for delivery.

The Product Manager will help shape digital experiences that improve client experience, generate additional revenue, and enable cost savings, while ensuring alignment with Truist risk, control, accessibility, security, and compliance expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment’s financial needs.
2. Analyze the market and competitive environment to define a differentiated product vision that delivers unique value. Translate analyses into sound recommendations based on data and experience.
3. Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals.
4. Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
5. Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.
6. Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.
7. Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning.
8. Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.
9. Partner to set Pricing and ensure billing follows all associated processes and procedures.
10. Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.
11. Work with Readiness to create client and teammate facing content.
12. Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Support risk presentations, working with other PM and PO partners on evidence to support recommendations.
13. Attend Agile ceremonies, as applicable.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Five or more years of banking, financial services, or other relevant work experience
3. Three or more years of product, analysis, technology, and/or design experience
4. Three or more years of leading cross functional teams
5. Equal enthusiasm for high-level strategic planning and tactical daily execution
6. Experience defining/driving vision of experience programs and/or partnership based programs
7. Experience defining and delivering large-scale online initiatives
8. Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
9. Ability to lead cross-functional teams without formal authority
10. Comfortable managing concurrent projects in a fast-based, results-driven environment
11. Comfortable with ambiguity, leading work autonomously, and making independent decisions
12. Excellent skills in presentation, facilitation, communication, and negotiation
13. Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct presentations to explain and sell plans/vision

Preferred Qualifications:

• Experience using modern AI-enabled tools to accelerate insight generation, concept development, prototyping, and product discovery activities
• Demonstrated ability to use data, analytics, client feedback, performance trends, and fluency with AI tools to identify opportunities, diagnose issues, and recommend action plans.
• Previous experience working as a Product Manager for Agile team(s)
• Experience working with distributed teams (onshore/offshore)
• Certified SAFe® Product Owner/Product Manager (or equivalent)

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work