Experience Manager Jobs in North Carolina
Experience Manager jobs in North Carolina are concentrated in Charlotte, Raleigh, and Durham, where companies like Bank of America, Lenovo, and Duke University Health System actively hire for customer experience, employee experience, and event experience roles. Demand is strongest in financial services, healthcare, and technology, with openings at coordinator through director level. North Carolina's growth as a corporate and research hub keeps hiring steady across these specialties. Find a role that fits below and apply directly.
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Job Overview
Voltage is seeking an experienced Customer Experience & Field Quality Manager to lead customer complaint resolution, field quality investigations, corrective actions, and customer satisfaction initiatives.
Reporting to the Quality Director, this role serves as the primary quality contact for customers and partners closely with Engineering, Manufacturing, Program Management, Supply Chain, and Sales to resolve quality concerns, improve product reliability, and enhance the overall customer experience.
Key Responsibilities
- Lead and manage customer complaints, quality claims, and escalations from investigation through closure.
- Lead field failure investigations and coordinate root cause analysis with Engineering and Manufacturing.
- Drive corrective and preventive actions using 8D, 5 Whys, Fishbone Analysis, Fault Tree Analysis, and CAPA.
- Establish containment actions and verify the effectiveness of corrective actions.
- Analyze warranty, field failure, service, and customer satisfaction data to identify trends and opportunities.
- Serve as the primary quality contact for customers, providing investigation updates, corrective action plans, and closure documentation.
- Lead customer quality meetings and support customer audits and site visits.
- Lead, coach, and develop Field Quality Engineers and Field Quality Technicians.
- Drive improvements in customer satisfaction, product reliability, warranty costs, defect prevention, and response times.
- Partner cross-functionally to support new product launches, design reviews, and continuous improvement initiatives.
Qualifications
- Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, Business Management, or a related field preferred.
- 7+ years of quality experience within a manufacturing environment.
- 3+ years of leadership experience managing customer quality or field quality teams.
- Experience leading customer complaint investigations, field failure analysis, and corrective actions.
- Strong knowledge of Customer Claims Management, Warranty Analysis, CAPA, 8D, and Root Cause Analysis.
- Experience managing Field Quality Engineers and/or Field Quality Technicians.
- Strong customer-facing communication, presentation, leadership, and problem-solving skills.
- Experience supporting OEM customers preferred.
- Experience in automotive, wire harness, cable assembly, electronics, solar, or industrial manufacturing preferred.
- Microsoft Office, Power BI, and quality reporting systems experience preferred.
Work Environment
This position works across office, manufacturing, customer-site, and field environments. Travel up to 25% may be required. Must be able to occasionally lift up to 20 pounds and wear required PPE while on the production floor.
Work Authorization
Applicants must be authorized to work for any employer in the U.S. Voltage does not provide employment visa sponsorship.
Equal Employment Opportunity
Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
Work Location: In person
Job Overview
Voltage is seeking an experienced Customer Experience & Field Quality Manager to lead customer complaint resolution, field quality investigations, corrective actions, and customer satisfaction initiatives.
Reporting to the Quality Director, this role serves as the primary quality contact for customers and partners closely with Engineering, Manufacturing, Program Management, Supply Chain, and Sales to resolve quality concerns, improve product reliability, and enhance the overall customer experience.
Key Responsibilities
- Lead and manage customer complaints, quality claims, and escalations from investigation through closure.
- Lead field failure investigations and coordinate root cause analysis with Engineering and Manufacturing.
- Drive corrective and preventive actions using 8D, 5 Whys, Fishbone Analysis, Fault Tree Analysis, and CAPA.
- Establish containment actions and verify the effectiveness of corrective actions.
- Analyze warranty, field failure, service, and customer satisfaction data to identify trends and opportunities.
- Serve as the primary quality contact for customers, providing investigation updates, corrective action plans, and closure documentation.
- Lead customer quality meetings and support customer audits and site visits.
- Lead, coach, and develop Field Quality Engineers and Field Quality Technicians.
- Drive improvements in customer satisfaction, product reliability, warranty costs, defect prevention, and response times.
- Partner cross-functionally to support new product launches, design reviews, and continuous improvement initiatives.
Qualifications
- Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, Business Management, or a related field preferred.
- 7+ years of quality experience within a manufacturing environment.
- 3+ years of leadership experience managing customer quality or field quality teams.
- Experience leading customer complaint investigations, field failure analysis, and corrective actions.
- Strong knowledge of Customer Claims Management, Warranty Analysis, CAPA, 8D, and Root Cause Analysis.
- Experience managing Field Quality Engineers and/or Field Quality Technicians.
- Strong customer-facing communication, presentation, leadership, and problem-solving skills.
- Experience supporting OEM customers preferred.
- Experience in automotive, wire harness, cable assembly, electronics, solar, or industrial manufacturing preferred.
- Microsoft Office, Power BI, and quality reporting systems experience preferred.
Work Environment
This position works across office, manufacturing, customer-site, and field environments. Travel up to 25% may be required. Must be able to occasionally lift up to 20 pounds and wear required PPE while on the production floor.
Work Authorization
Applicants must be authorized to work for any employer in the U.S. Voltage does not provide employment visa sponsorship.
Equal Employment Opportunity
Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
Work Location: In person
See All 55 Experience Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Experience Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What North Carolina Employers Look For
The qualifications that appear most often in experience manager jobs across North Carolina.
- Bachelor's degree in business, marketing, hospitality, or a related field required
- Three or more years managing customer, employee, or event experience programs
- Demonstrated ability to lead cross-functional teams and stakeholder relationships
- Proficiency with CRM platforms, experience management software, or survey tools
- Strong data analysis skills to measure satisfaction metrics and drive improvements
- Experience developing and implementing experience strategies aligned to business goals
Experience Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a experience manager in North Carolina?
Most experience manager roles in North Carolina require a bachelor's degree in business, marketing, communications, or hospitality management, which programs at UNC Chapel Hill, NC State, and Wake Forest supply consistently. No state-issued license is required for the role. Employers typically expect several years in customer success, event coordination, employee engagement, or a related function before promoting into a manager title.
Which companies hire experience managers in North Carolina?
North Carolina experience manager roles are posted by Ulta, MAERSK, and Five Below and others right now, based on current listings on Migrate Mate as of September 2026. Charlotte's concentration of financial services headquarters and the Research Triangle's technology and life sciences employers account for a large share of the state's openings.
Which North Carolina cities have the most experience manager jobs?
Charlotte, Raleigh, and Durham have the most experience manager openings in North Carolina. Charlotte leads because of its density of financial services and corporate headquarters, while Raleigh and Durham benefit from Research Triangle employers in technology, healthcare, and higher education that invest heavily in both customer and employee experience functions.
Are there remote experience manager jobs in North Carolina?
Yes, and more than most fields, because much of the work involves program design, data analysis, and stakeholder communication that can be done off-site. About 50% of experience manager openings tied to North Carolina are remote or hybrid as of September 2026, reflecting employer flexibility for this role. Strategy and analytics work is most commonly remote, while event or on-site experience roles generally require in-person presence.
How can I get hired as a experience manager in North Carolina with little or no experience?
The most realistic entry path is through coordinator or associate roles in customer success, event planning, or employee engagement, then moving up internally. Large North Carolina employers such as Bank of America, Atrium Health, and technology companies in the Research Triangle regularly hire entry-level coordinators and run structured rotational or associate programs. Building a portfolio of measurable outcomes and earning a certification in customer experience or project management strengthens a candidacy significantly.
Where can I find and apply to experience manager jobs in North Carolina?
You can find and apply to experience manager jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that fit your background and location, and apply directly to the ones that match.
See All 55 Experience Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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