Experience Manager Jobs in New York
Experience Manager jobs in New York are in strong demand, concentrated in hospitality, retail, financial services, and live events, with openings at every level from coordinator through senior director. New York City, White Plains, and Buffalo are the most active hiring metros, anchored by employers like American Express, Marriott International, and Macy's, all of which maintain significant New York operations. Customer journey design, employee experience, and venue or event experience management are the most sought-after specialties in the market right now. Find a role that fits below and apply directly.
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Position Summary:
Our Brand Experience Manager will be focused on maximizing the sales of Alice and Olivia product throughout Bloomingdales 59th Street. This is achieved by offering outstanding customer service, product knowledge, maintaining compelling merchandise presentation, building personal clientele, fostering stylist relationships and educating other Bloomingdales colleagues.
KEY RESPONSIBILITIES:
- The Brand Experience Manager serves as the key vendor partner to the Bloomingdales General Manager/Assistant General Manager on all facets of the total Alice & Olivia business
- Responsible for the cultivation of the Alice & Olivia business and brand including customer experience and product presentation
- Report and speak to weekly, monthly and seasonal sales results vs sales plans set by Alice + Olivia and Bloomingdales team
- Leverage and influence central partners and store-line leadership teams to support the development and execution of sales plans
- Work closely with the Alice + Olivia team on strategy to achieve sales plan
- Partner with the Visual Merchandising team and Regional Coordinator ensuring all standards are maintained and that the brand image is elevated
- Analyze data and ground intelligence to identify and capitalize on key business opportunities
- Cultivate a customer centric team culture
- Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities
REQUIREMENTS:
- Previous management experience preferred but not required
- 2+ years of retail experience required
- Strong clienteling, selling and relationship building skills
- Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
- Continuous standing and walking; ability to move around all store areas and be accessible to customers
- Ability to work a flexible schedule including days, nights, weekends, and holidays
COMPENSATION
- Salary Range: $70,000-$80,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY-based position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience, level, skillset and balancing internal equity relative to the other AO employees.)
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.
Position Summary:
Our Brand Experience Manager will be focused on maximizing the sales of Alice and Olivia product throughout Bloomingdales 59th Street. This is achieved by offering outstanding customer service, product knowledge, maintaining compelling merchandise presentation, building personal clientele, fostering stylist relationships and educating other Bloomingdales colleagues.
KEY RESPONSIBILITIES:
- The Brand Experience Manager serves as the key vendor partner to the Bloomingdales General Manager/Assistant General Manager on all facets of the total Alice & Olivia business
- Responsible for the cultivation of the Alice & Olivia business and brand including customer experience and product presentation
- Report and speak to weekly, monthly and seasonal sales results vs sales plans set by Alice + Olivia and Bloomingdales team
- Leverage and influence central partners and store-line leadership teams to support the development and execution of sales plans
- Work closely with the Alice + Olivia team on strategy to achieve sales plan
- Partner with the Visual Merchandising team and Regional Coordinator ensuring all standards are maintained and that the brand image is elevated
- Analyze data and ground intelligence to identify and capitalize on key business opportunities
- Cultivate a customer centric team culture
- Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities
REQUIREMENTS:
- Previous management experience preferred but not required
- 2+ years of retail experience required
- Strong clienteling, selling and relationship building skills
- Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
- Continuous standing and walking; ability to move around all store areas and be accessible to customers
- Ability to work a flexible schedule including days, nights, weekends, and holidays
COMPENSATION
- Salary Range: $70,000-$80,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY-based position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience, level, skillset and balancing internal equity relative to the other AO employees.)
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.
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Find Experience Manager JobsExperience Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Experience Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Five Below9
- DoorDash3
- Michaels Stores3
- Victoria's Secret3
- lululemon3
Top Industries Hiring
- Retail22
- Technology & Software14
- Accounting & Auditing6
- Consulting & Professional Services6
- Consumer Goods5
What New York Employers Look For
The qualifications that appear most often in experience manager jobs across New York.
- Bachelor's degree in business, hospitality, marketing, or a closely related field
- Three or more years managing customer or employee experience programs end to end
- Demonstrated ability to analyze customer feedback data and translate findings into improvements
- Experience leading cross-functional teams in a fast-paced New York metro environment
- Proficiency with CRM platforms and experience management tools such as Qualtrics or Medallia
- Strong written and verbal communication skills for executive-level stakeholder reporting
Experience Manager Jobs in New York: Frequently Asked Questions
How do you become a experience manager in New York?
Most experience manager roles in New York require a bachelor's degree in business, hospitality management, marketing, or communications, with no state-issued license required for the role itself. New York City's density of hotels, financial institutions, and retailers means employers expect hands-on program leadership experience, often gained through coordinator or analyst roles. Certifications from the Customer Experience Professionals Association strengthen candidacy, and large New York employers frequently promote from internal service or operations roles into experience management positions.
Which companies hire experience managers in New York?
Employers hiring experience managers in New York right now include Five Below, DoorDash, and Michaels Stores, based on current listings on Migrate Mate as of June 2026. New York's concentration of Fortune 500 headquarters, global hospitality brands, and major retail flagships means the hiring base here is notably broader and more varied than in most other states.
Which New York cities have the most experience manager jobs?
New York, Buffalo, and Brooklyn have the most experience manager openings in New York. New York City dominates because of its global headquarters for finance, hospitality, and retail, while White Plains draws openings from corporate campuses in Westchester County and Buffalo sees demand from regional healthcare systems, hospitality groups, and growing tech employers anchored there.
Are there remote experience manager jobs in New York?
Yes, but they're more selective than in purely desk-based fields. About 20% of experience manager openings tied to New York are remote or hybrid as of June 2026, reflecting that much of the role involves in-person programs, site visits, and stakeholder collaboration. The parts of the role most compatible with remote work are data analysis, journey mapping, and program strategy, while execution and frontline oversight typically require on-site presence.
How can I get hired as a experience manager in New York with little or no experience?
The most realistic entry path is moving from a customer-facing or operations coordinator role into experience management. Large New York hospitality groups, financial services firms, and retailers regularly hire for associate experience coordinator or customer insights analyst positions that serve as feeders into the manager track. Building a portfolio of process improvement or service design projects, even from volunteer or internship work, gives candidates a concrete edge, and a Customer Experience Professionals Association certification signals seriousness to New York hiring managers.
Where can I find and apply to experience manager jobs in New York?
You can find and apply to experience manager jobs in New York on Migrate Mate, which lists current openings across the state updated regularly. Search for roles that match your background and specialization, then apply directly to the listings that fit. No sign-up is needed to search and apply.
See All 64 Experience Manager Jobs in New York
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