Experience Manager Jobs in New York

Experience Manager jobs in New York are concentrated in New York City, with additional demand in Buffalo and Albany, where companies like Marriott, American Express, and JPMorgan Chase maintain significant operations and consistently hire for this role. The most in-demand specialties include customer experience strategy, digital experience design, and employee experience management across financial services, hospitality, and technology sectors. New York ranks among the most active markets in the country for this role, with openings at every level from associate experience manager to senior director. Find a role that fits below and apply directly.

Find Experience Manager Jobs

Overview

Open roles147+

Top employerUlta

Top cityNew York, NY

Cities hiring47

Work type51% Hybrid

Top industryTechnology

Showing 5 of 147+ Experience Manager jobs

Experience Manager

We won't show you this job again

Added 1d ago

Ulta

Experience Manager

Rensselaer, New York

Added 1d ago

Ulta

Rensselaer, New York

Business Operations

Executive Leadership & C-Suite

Project Management

Business Operations

Executive Leadership & C-Suite

Project Management

$28.5 - $35/hr

Bachelor's degree

$28.5 - $35/hr

Bachelor's degree

10,000+

Have you applied for this role?

Executive Director, Rewards Customer Experience Product Manager

We won't show you this job again

Added 2d ago

JPMorganChase

Executive Director, Rewards Customer Experience Product Manager

New York, New York

Added 2d ago

JPMorganChase

New York, New York

Compliance & Risk

Cybersecurity Operations

Security & Protective Services

Compliance & Risk

Cybersecurity Operations

Security & Protective Services

$181k - $285k/yr

Master's degree in business administration

$181k - $285k/yr

Master's degree in business administration

10,000+

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Senior Digital Product Manager - Patient Digital Experience

We won't show you this job again

Added 2d ago

NYU Langone Health

Senior Digital Product Manager - Patient Digital Experience

New York, New York

Added 2d ago

NYU Langone Health

New York, New York

Compliance & Risk

Cybersecurity Operations

Security Engineering

Compliance & Risk

Cybersecurity Operations

Security Engineering

$122k.21 - $183k/yr

Bachelor's degree

$122k.21 - $183k/yr

Bachelor's degree

10,000+

Have you applied for this role?

Workplace Experience Manager

We won't show you this job again

Added 3d ago

doctronic

Workplace Experience Manager

New York, New York

Added 3d ago

doctronic

New York, New York

Engineering (Non-Software)

Product Management

Project & Program Management

Project Management

Engineering (Non-Software)

Product Management

Project & Program Management

Project Management

$120k - $140k/yr

Hybrid

$120k - $140k/yr

Hybrid

Have you applied for this role?

Customer Experience Manager

We won't show you this job again

Added 3d ago

Five Below

Customer Experience Manager

West Nyack, New York

Added 3d ago

Five Below

West Nyack, New York

Business Analysis

Business Operations

Project Management

Business Analysis

Business Operations

Project Management

Salary TBD

10,000+

Have you applied for this role?

Added 1d ago

Experience Manager

Ulta·Rensselaer, New York

Job functions:

Business Operations

Executive Leadership & C-Suite

Project Management

$28.5 - $35/hr

Bachelor's degree

10,000+ employees

Job Description

OVERVIEW:

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

:

GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
Drive company profitability through operational excellence, top-line sales growth and expense control.
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

People

Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
Create an inclusive environment that inspires and encourages the growth and engagement of associates.
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.
Adhere to and enforce Ulta Beauty’s dress code.
Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
Utilize company programs, tools, and resources to drive store improvements.
Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

:

JOB QUALIFICATIONS

Education

Bachelor’s degree is preferred
Cosmetology license and/or a cosmetology management license where required by state law

Experience

2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Skills

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Attend corporate business meetings and conferences

WORKING CONDITIONS

Continuous mobility throughout the store during shift
Frequent standing, bending, reaching, and twisting during shift
Frequent lifting and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
Frequent use of a computer, telephonic devices, and related office supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

: The pay range for this position is $28.50 - $35.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Ulta

Experience Manager

Rensselaer, New York

Added 1d ago

10,000+ employees

Job functions:

Business Operations

Executive Leadership & C-Suite

Project Management

$28.5 - $35/hr

Bachelor's degree

Job Description

OVERVIEW:

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

:

GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
Drive company profitability through operational excellence, top-line sales growth and expense control.
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

People

Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
Create an inclusive environment that inspires and encourages the growth and engagement of associates.
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.
Adhere to and enforce Ulta Beauty’s dress code.
Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
Utilize company programs, tools, and resources to drive store improvements.
Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

:

JOB QUALIFICATIONS

Education

Bachelor’s degree is preferred
Cosmetology license and/or a cosmetology management license where required by state law

Experience

2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Skills

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Attend corporate business meetings and conferences

WORKING CONDITIONS

Continuous mobility throughout the store during shift
Frequent standing, bending, reaching, and twisting during shift
Frequent lifting and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
Frequent use of a computer, telephonic devices, and related office supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

: The pay range for this position is $28.50 - $35.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

See All 147+ Experience Manager Jobs in New York

Find roles in New York that match your experience and apply in just a few clicks.

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Experience Manager Jobs by City in New York

Where New York roles are concentrated, by current openings.

New York

88 jobs

Brooklyn

7 jobs

Bronx

5 jobs

Mineola

2 jobs

Rochester

2 jobs

White Plains

2 jobs

Albany

1 job

Albion

1 job

Elmont

1 job

Experience Manager Job Market in New York

A snapshot from current New York openings, updated as new roles post.

Who's Hiring

Ulta4 open roles

NYU Langone Health4 open roles

lululemon3 open roles

Top Industries Hiring

Technology & Software
Retail
Insurance
Sports & Recreation
Healthcare & Medical Services

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What New York Employers Look For

The qualifications that appear most often in experience manager jobs across New York.

Bachelor's degree in marketing, communications, business, or a related field required
Three or more years of experience in customer experience, UX, or employee engagement roles
Demonstrated ability to lead cross-functional teams and manage stakeholder relationships
Proficiency with CRM platforms, experience management tools, and data analytics software
Strong project management skills with experience owning programs from planning to execution
Excellent written and verbal communication skills suited to executive-level presentations

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Experience Manager Jobs in New York: Frequently Asked Questions

How do you become a experience manager in New York?

Most experience manager roles in New York require a bachelor's degree in marketing, business, communications, or a related field, with no state-issued license required for the role itself. Employers in New York's financial services, technology, and hospitality sectors typically expect candidates to have held roles such as customer success manager, UX researcher, or employee engagement specialist before moving into an experience manager position. Certifications from recognized bodies like the Customer Experience Professionals Association can strengthen an application.

Which companies hire experience managers in New York?

Companies currently hiring experience managers in New York include Ulta, NYU Langone Health, and lululemon, per current listings on Migrate Mate as of November 2026. New York's dense concentration of financial institutions, global hospitality brands, and technology firms makes it one of the most active states for this role nationwide.

Which New York cities have the most experience manager jobs?

New York, Brooklyn, and Bronx have the most experience manager openings in New York. New York City dominates the distribution because it is home to the headquarters and major regional offices of the financial services, media, and technology firms that generate the most demand for this role, while Buffalo and Albany reflect growing investment in healthcare systems and state government modernization initiatives.

Are there remote experience manager jobs in New York?

Yes, and more than most fields. About 57% of experience manager openings tied to New York are remote or hybrid as of November 2026, reflecting the strategic and largely desk-based nature of the work. Roles focused on digital customer experience design and employee engagement program management are the most likely to be offered with flexible or fully remote arrangements.

How can I get hired as a experience manager in New York with little or no experience?

The most realistic entry path is moving into an experience manager role from an adjacent position such as customer success associate, UX research coordinator, or employee programs specialist, which large New York employers like hospital systems, financial institutions, and hospitality groups regularly hire at the junior level. Many New York City-based firms run rotational associate programs or new-grad cohorts in operations and customer strategy that feed directly into experience management tracks. Earning a recognized certification in customer experience or completing a portfolio-based UX program will give your application a concrete edge.

Where can I find and apply to experience manager jobs in New York?

You can find and apply to experience manager jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and other hiring markets in the state. Find the roles that fit your background and apply directly.

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