Service Delivery Manager Jobs in New York
Service Delivery Manager jobs in New York represent one of the most active markets in the country, concentrated in financial services, technology consulting, healthcare IT, and telecom across a seniority range from junior service delivery coordinator through director-level. The heaviest hiring is in New York City, White Plains, and Buffalo, where established employers such as IBM, Verizon, and JPMorgan Chase maintain large operations and consistently staff these roles. The most in-demand specializations are ITIL-aligned service operations, client-facing SLA governance, and managed services delivery. Find a role that fits below and apply directly.
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DESCRIPTION
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
BASIC QUALIFICATIONS
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel)
- Experience prioritizing and delivering projects on time in a fast-moving environment
- Familiarity with multiple web browsers, data base searching and instant messenger tools
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience with written and verbal communication and presentation
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NY, East Syracuse - 18.65 - 25.96 USD hourly
DESCRIPTION
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
BASIC QUALIFICATIONS
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel)
- Experience prioritizing and delivering projects on time in a fast-moving environment
- Familiarity with multiple web browsers, data base searching and instant messenger tools
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience with written and verbal communication and presentation
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NY, East Syracuse - 18.65 - 25.96 USD hourly
See All 39 Service Delivery Manager Jobs in New York
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Find Service Delivery Manager JobsService Delivery Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Service Delivery Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Telecommunications
- Staffing & Recruiting
What New York Employers Look For
The qualifications that appear most often in service delivery manager jobs across New York.
- Bachelor's degree in information technology, business administration, or a related field required
- ITIL Foundation certification or higher preferred by most New York employers
- Three or more years managing IT service delivery or operations teams
- Demonstrated experience owning SLAs and client escalation processes end to end
- Familiarity with ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
- Strong stakeholder communication skills for cross-functional New York enterprise environments
Service Delivery Manager Jobs in New York: Frequently Asked Questions
How do you become a service delivery manager in New York?
The most common path in New York is a bachelor's degree in IT, computer science, or business combined with hands-on experience in a service desk, operations, or project coordinator role. New York does not require a state-issued license for this position. Earning an ITIL Foundation certification significantly strengthens candidacy with New York's large financial and technology employers. Many candidates move into service delivery management after working as operations analysts, project coordinators, or help-desk team leads at firms in the New York City metro.
How much do service delivery managers make in New York?
Service delivery managers in New York earn a median of about $214,300 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,870 for the lowest 10% to over $323,670 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in New York?
Employers hiring service delivery managers in New York right now include Amazon, CARVANA, and TBC Corporation, based on current listings on Migrate Mate as of November 2026. New York's concentration of global financial institutions, telecommunications firms, and IT consulting companies means demand for this role is sustained year-round across industries.
Which New York cities have the most service delivery manager jobs?
New York, Albany, and Greece account for the most service delivery manager openings in New York. New York City drives the bulk of demand through its density of financial services headquarters, major consulting offices, and enterprise technology operations, while Buffalo and Albany contribute meaningful volume through regional healthcare networks, state government IT contracts, and growing managed-services providers anchored outside the metro.
Are there remote service delivery manager jobs in New York?
Yes, and more than most fields. About 47% of service delivery manager openings tied to New York are remote or hybrid as of November 2026, reflecting how much of the day-to-day work involves coordinating across platforms and managing vendor relationships rather than requiring a physical presence. The client-onboarding and escalation-management functions are most commonly offered in hybrid arrangements, while purely administrative service operations roles are sometimes fully remote.
How can I get hired as a service delivery manager in New York with little or no experience?
The most realistic entry point is a service desk analyst or IT operations coordinator role at a mid-size New York IT consulting firm or a large institution such as a New York-area hospital system or financial services company. From those positions, candidates build the SLA oversight and cross-team coordination experience that hiring managers look for. Earning an ITIL Foundation certification before applying gives a measurable edge, and project management coursework accelerates the move into a full service delivery manager title within a few years.
Where can I find and apply to service delivery manager jobs in New York?
You can find and apply to service delivery manager jobs in New York on Migrate Mate, which lists current openings across the state updated in real time. Search the listings, find roles that fit your background and target location, and apply directly to each one through the posting.
See All 39 Service Delivery Manager Jobs in New York
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