Service Delivery Manager Jobs in New York

INTRODUCTION

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job location: Hanover, Maryland (Hybrid Job)

ABOUT THE JOB YOU’RE CONSIDERING

This role offers the opportunity to lead an Oracle Cloud AMS (ADM) engagement for one of the largest staffing companies in the United States. You will manage a large-scale, complex technology landscape with Oracle Fusion at its core, supporting critical business processes such as Hire-to-Retire, Total Rewards, Procure-to-Pay, Record-to-Report, Contract-to-Cash, and Project-to-Close.

As a Service Delivery Manager, you will oversee multi-location teams, ensure high-quality service delivery, and drive operational excellence. Success in this role will be measured through KPIs such as SLA adherence, implementation of best practices, adoption of new technologies, and continuous efficiency improvements. Strong domain expertise in the staffing industry is essential. Service Managers cover the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

YOUR ROLE

• Ensure stable and seamless functioning of Oracle Fusion applications across key business processes
• Maintain application performance and deliver an uninterrupted user experience
• Build strong stakeholder relationships, gather feedback, and drive service improvements
• Deliver high-quality services aligned with agreed SLAs, KPIs, and contractual commitments
• Identify and implement opportunities for automation, innovation, and continuous improvement
• Establish efficient processes to enable support teams to operate effectively
• Drive delivery excellence while meeting contribution margin targets

YOUR SKILLS AND EXPERIENCE

• 20+ years of IT experience, with at least 10 years in Service Delivery or Project Management (client-facing roles)
• Strong experience managing ADM engagements for large, complex accounts
• Deep expertise in Oracle Fusion (HCM, Finance, PPM, EPM) with 100+ integrations and PaaS extensions
• Strong understanding of the Staffing industry
• Excellent communication and stakeholder management skills
• Proven ability to drive delivery excellence using metrics, resource optimization, and best practices
• Experience leading cross-functional, multi-location teams and improving team productivity
• Strong financial acumen (forecasting, budgeting, cost control, margin management)
• Experience with Agile and DevOps methodologies
• Proactive mindset with a focus on automation, innovation, and continuous service improvement

COMPENSATION

• Base compensation range for this role in the posted location is $88,544 - $281,842

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

BENEFITS

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

DISCLAIMERS

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.