Service Delivery Manager Jobs in Pennsylvania
Service Delivery Manager jobs in Pennsylvania are consistently active, with demand concentrated in IT services, healthcare operations, financial services, and telecommunications across the full seniority range from associate to director level. Philadelphia, Pittsburgh, and Harrisburg lead hiring volume, anchored by employers such as Comcast, UPMC, and Verizon. The most sought-after specialties in Pennsylvania include ITIL-aligned service operations, managed services delivery, and enterprise account management. Find a role that fits below and apply directly.
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Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.
You will:
- Own overall service delivery performance across assigned portfolio, including SLA's, quality, Global, cost and throughput
- Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
- Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
- Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
- Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
- Partner with Supervisors to coach staff, address performance issues, and support employee growth
- Serve as the first point of operational escalation for site-level execution issues (not customer issues)
- Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
- Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
- Maintain an accurate skills matrix and assist with work assignment optimization
- Contribute to continuous improvement initiatives and transformation pilots
- Work with VPO to address concerns with Account Management team for client communication
Success Metrics
- Achievement of SLA's, quality and cost targets
- Improved operational efficiency and scalability
- Reduction of rework and waste
- Strong performance and engagement/retention of team
- Successful adoption of new technology
What you will bring to the table:
- Experience managing teams in healthcare operations, HIM, or a large-scale production environment
- Demonstrated ability to coach and develop people leaders
- Comfort using metrics and dashboards to guide operational decision-making
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and the ability to respond quickly to operational fluctuations
- Identify process improvement needs and appropriate solutions
- Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Bonus points if:
- You have experience with ROI workflows or EMR systems
- You have led multi-site teams
- You have experience with Lean or continuous improvement methodologies
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.
You will:
- Own overall service delivery performance across assigned portfolio, including SLA's, quality, Global, cost and throughput
- Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
- Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
- Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
- Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
- Partner with Supervisors to coach staff, address performance issues, and support employee growth
- Serve as the first point of operational escalation for site-level execution issues (not customer issues)
- Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
- Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
- Maintain an accurate skills matrix and assist with work assignment optimization
- Contribute to continuous improvement initiatives and transformation pilots
- Work with VPO to address concerns with Account Management team for client communication
Success Metrics
- Achievement of SLA's, quality and cost targets
- Improved operational efficiency and scalability
- Reduction of rework and waste
- Strong performance and engagement/retention of team
- Successful adoption of new technology
What you will bring to the table:
- Experience managing teams in healthcare operations, HIM, or a large-scale production environment
- Demonstrated ability to coach and develop people leaders
- Comfort using metrics and dashboards to guide operational decision-making
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and the ability to respond quickly to operational fluctuations
- Identify process improvement needs and appropriate solutions
- Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Bonus points if:
- You have experience with ROI workflows or EMR systems
- You have led multi-site teams
- You have experience with Lean or continuous improvement methodologies
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
See All 27 Service Delivery Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Service Delivery Manager JobsService Delivery Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Service Delivery Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
What Pennsylvania Employers Look For
The qualifications that appear most often in service delivery manager jobs across Pennsylvania.
- Bachelor's degree in information technology, business administration, or a related field
- Three or more years of experience managing IT or operational service delivery teams
- ITIL Foundation certification or higher recognized by the employer
- Demonstrated experience with SLA management, escalation handling, and client reporting
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong communication skills for stakeholder engagement across technical and executive audiences
Service Delivery Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a service delivery manager in Pennsylvania?
Most Pennsylvania employers expect a bachelor's degree in information technology, business, or operations management alongside several years of progressively responsible experience in IT support or operations. There is no Pennsylvania state license required for this role. Earning an ITIL Foundation certification strengthens candidacy significantly, and many Philadelphia and Pittsburgh employers treat it as a practical requirement. Experience in a team lead or senior analyst role at a Pennsylvania-based managed services provider or enterprise IT department is the most common stepping stone.
How much do service delivery managers make in Pennsylvania?
Service delivery managers in Pennsylvania earn a median of about $163,910 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $101,520 for the lowest 10% to over $246,580 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in Pennsylvania?
Employers hiring service delivery managers in Pennsylvania right now include EY, Agiliti, and Amazon, based on current listings on Migrate Mate as of September 2026. Pennsylvania's dense concentration of health systems, telecommunications firms, and financial institutions means demand stays consistent across both the Philadelphia metro and the Pittsburgh region throughout the year.
Which Pennsylvania cities have the most service delivery manager jobs?
Manayunk, Pittsburgh, and Harrisburg account for the largest share of service delivery manager openings in Pennsylvania. Philadelphia's scale as a financial, healthcare, and corporate services hub drives the highest volume, while Pittsburgh's technology and health system growth, led by employers such as UPMC and PNC, sustains strong demand, and Harrisburg's government-adjacent IT sector adds a steady stream of public-sector openings.
Are there remote service delivery manager jobs in Pennsylvania?
Yes, and more than most fields. Service delivery management is largely desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 67% of service delivery manager openings tied to Pennsylvania are remote or hybrid as of September 2026, with fully remote roles most common in managed services and enterprise software firms. Client-facing or on-site coordination responsibilities are the portions most likely to require in-person presence.
How can I get hired as a service delivery manager in Pennsylvania with little or no experience?
The most realistic entry path is through a service desk analyst, IT coordinator, or operations associate role at a Pennsylvania-based managed services provider or large enterprise IT department, where internal promotion into delivery management is common. Employers such as UPMC, Comcast, and mid-size Pittsburgh and Philadelphia MSPs regularly bring in associates and rotate them through client-facing support roles that build the SLA and escalation experience hiring managers look for. Completing an ITIL Foundation course and a project management certificate before applying gives candidates a measurable edge over peers without formal credentials.
Where can I find and apply to service delivery manager jobs in Pennsylvania?
You can find and apply to service delivery manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Find roles that fit your experience and location and apply directly to the ones that match.
See All 27 Service Delivery Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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