Service Delivery Manager Jobs in North Carolina
Service Delivery Manager jobs in North Carolina are steadily active, with consistent demand concentrated in information technology services, financial operations, healthcare systems management, and government contracting, drawing candidates from entry-level coordinators through senior program leaders. Charlotte, Raleigh, and Durham are the primary hiring hubs, where employers like Bank of America, IBM, and Duke University Health System maintain large service operations requiring dedicated delivery oversight. The most in-demand specialties in North Carolina are ITSM, managed services delivery, and client-facing operations management. Find a role that fits below and apply directly.
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Showing 5 of 24+ Service Delivery Manager jobs
Job description
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!
The Opportunity
Innovation and automation are at the heart of what we do every day. You must stay on the leading edge of technology and use it to create bespoke solutions to solve problems for our clients. Specifically, your mission will be to design, build, deploy and customize complex technical solutions to accelerate and streamline software application delivery and system integration projects.
See examples of our work here: https://www.youtube.com/playlist?list=PL3ZOd0y-i_r41oVev0pqtntzI-oKTm1Mm
And hear us talk about leading technology, our patented technology and thought leadership here: https://www.youtube.com/watch?v=0blgIGDLwds&list=PL3ZOd0y-i_r5jCKYgzCL23hdpqmFCpTQe&index=2
Most of our projects are built in Java but you will also be exposed to different technologies including web (Angular, React, etc), other languages (.NET, python, etc), web/microservices and databases. A key part of innovation is using the right tool for the job so you’ll always have opportunity to learn and leverage new technology as it comes out such as machine learning, natural language processing (NLP) and data analytics. Our clients look to us to solve their problems not just deploy software they could do themselves so this means you’ll be expected to build custom frameworks, tools and utilities such as custom automation drivers, JSON and XML parsers, integrations between tools and extend existing frameworks to provide new, cutting edge technologies.
Most of our work is specifically aimed at accelerating and enhancing software testing. Manual testing can be inefficient and many of today’s complex systems and technologies can’t be tested manually. Even traditional automated testing is outdated so it’s our job to build new tools and technology to do it better.
Your Key Responsibilities
Everything you’ll do will come back to providing exceptional testing subject matter expertise and solving complex problems that make a difference for our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you’ll be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you’ll become a credible advisor, influencing clients and engagement teams on resolutions that will impact entire industries.
Skills and attributes for success
- Works directly with the client engagement and delivery center leadership teams on executing the Engagement Management Framework
- Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client requirements
- Planning, designing and implementing tools or assets to solve complex problems, including primarily custom Java-based tools and frameworks
- Developing client relationships across multiple levels and support sales efforts
- Contributes consistently to the development of technical solutions throughout the solution delivery center
- Leads team meetings (e.g., status meetings)
- Provides detailed review of team’s work product (i.e., associates and analysts)
- Produces high-quality deliverables with no supervision
To qualify, you must have
- Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 3 years of relevant work experience
- Passion and interest for solving problems using technology
- Seeing problems as challenges and opportunities, not roadblocks
- Technical knowledge with all aspects of the software lifecycle including design, architecture, development and testing
- 3 years of experience and strong knowledge in Java and OOP concepts
- Knowledge in common Java libraries and concepts such as linked hash maps, serialization, etc
- Experience in Java development and architecture best practices
- At least 2 years of experience with test automation using tools such as Junit, Selenium, RESTAssured
- At least 2 years of experience with at least 3 of these concepts:
- Design, implementation and usage of complex test automation frameworks
- Data querying (Example: SQL)
- Data analytics and statistics (variant distribution, data sampling, trend analysis, predictive modeling or forecasting)
- Any sub-area or use case of Artificial Intelligence (machine learning, natural language processing, etc)
- CICD implementations and tools (example: Jenkins, Ansible, GitLab)
- Working knowledge in web technologies such as Angular, React, HTML/CSS, etc
- Innovative and creative mind to think outside of the box
- Resourceful and able to find possible solutions to problems individually and within a team
- Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment
- Sharing your knowledge and developing engagement tools and enablers to build capability for the practice
- Developing client relationships across multiple levels and support sales efforts
- Effectively leading and mentoring others technically and professionally
- Strong programming skills in Java, C#, JavaScript, Python, or similar languages.
- Experience with automation tools such as:
- Selenium WebDriver
- Playwright
- Cypress
- Rest Assured
- Postman
- Appium
- Experience building and maintaining automation frameworks from scratch.
- Strong knowledge of API testing (REST/SOAP).
- Experience with CI/CD tools such as Jenkins, Azure DevOps, GitHub Actions, or GitLab CI.
- Experience with source control tools such as Git.
- Experience working in Agile/Scrum environments.
- Strong analytical and problem-solving skills
Ideally, you’ll also have
- Certifications or degree specializations in application development, analytics, test automation or artificial intelligence preferred
- Agile certification preferred
What we look for
We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- A collaborative environment where everyone works together to create a better working world
- Excellent training and development prospects, both through established programs and on-the-job training
- An excellent team of senior colleagues, dedicated to managing and varying your workload
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
About EY
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark.
Apply now.
What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
- New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $80,300 to $149,100
- Bay Area California offices – $83,700 to $155,300
- All other offices locations in the US, including Sacramento – $67,000 to $136,800
- Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
- To make the most of your application experience, please limit yourself to two applications within a six-month period.
- EY accepts applications for this position on an on-going basis.
- For those living in California, please click here for additional information.
- At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Job description
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!
The Opportunity
Innovation and automation are at the heart of what we do every day. You must stay on the leading edge of technology and use it to create bespoke solutions to solve problems for our clients. Specifically, your mission will be to design, build, deploy and customize complex technical solutions to accelerate and streamline software application delivery and system integration projects.
See examples of our work here: https://www.youtube.com/playlist?list=PL3ZOd0y-i_r41oVev0pqtntzI-oKTm1Mm
And hear us talk about leading technology, our patented technology and thought leadership here: https://www.youtube.com/watch?v=0blgIGDLwds&list=PL3ZOd0y-i_r5jCKYgzCL23hdpqmFCpTQe&index=2
Most of our projects are built in Java but you will also be exposed to different technologies including web (Angular, React, etc), other languages (.NET, python, etc), web/microservices and databases. A key part of innovation is using the right tool for the job so you’ll always have opportunity to learn and leverage new technology as it comes out such as machine learning, natural language processing (NLP) and data analytics. Our clients look to us to solve their problems not just deploy software they could do themselves so this means you’ll be expected to build custom frameworks, tools and utilities such as custom automation drivers, JSON and XML parsers, integrations between tools and extend existing frameworks to provide new, cutting edge technologies.
Most of our work is specifically aimed at accelerating and enhancing software testing. Manual testing can be inefficient and many of today’s complex systems and technologies can’t be tested manually. Even traditional automated testing is outdated so it’s our job to build new tools and technology to do it better.
Your Key Responsibilities
Everything you’ll do will come back to providing exceptional testing subject matter expertise and solving complex problems that make a difference for our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you’ll be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you’ll become a credible advisor, influencing clients and engagement teams on resolutions that will impact entire industries.
Skills and attributes for success
- Works directly with the client engagement and delivery center leadership teams on executing the Engagement Management Framework
- Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client requirements
- Planning, designing and implementing tools or assets to solve complex problems, including primarily custom Java-based tools and frameworks
- Developing client relationships across multiple levels and support sales efforts
- Contributes consistently to the development of technical solutions throughout the solution delivery center
- Leads team meetings (e.g., status meetings)
- Provides detailed review of team’s work product (i.e., associates and analysts)
- Produces high-quality deliverables with no supervision
To qualify, you must have
- Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 3 years of relevant work experience
- Passion and interest for solving problems using technology
- Seeing problems as challenges and opportunities, not roadblocks
- Technical knowledge with all aspects of the software lifecycle including design, architecture, development and testing
- 3 years of experience and strong knowledge in Java and OOP concepts
- Knowledge in common Java libraries and concepts such as linked hash maps, serialization, etc
- Experience in Java development and architecture best practices
- At least 2 years of experience with test automation using tools such as Junit, Selenium, RESTAssured
- At least 2 years of experience with at least 3 of these concepts:
- Design, implementation and usage of complex test automation frameworks
- Data querying (Example: SQL)
- Data analytics and statistics (variant distribution, data sampling, trend analysis, predictive modeling or forecasting)
- Any sub-area or use case of Artificial Intelligence (machine learning, natural language processing, etc)
- CICD implementations and tools (example: Jenkins, Ansible, GitLab)
- Working knowledge in web technologies such as Angular, React, HTML/CSS, etc
- Innovative and creative mind to think outside of the box
- Resourceful and able to find possible solutions to problems individually and within a team
- Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment
- Sharing your knowledge and developing engagement tools and enablers to build capability for the practice
- Developing client relationships across multiple levels and support sales efforts
- Effectively leading and mentoring others technically and professionally
- Strong programming skills in Java, C#, JavaScript, Python, or similar languages.
- Experience with automation tools such as:
- Selenium WebDriver
- Playwright
- Cypress
- Rest Assured
- Postman
- Appium
- Experience building and maintaining automation frameworks from scratch.
- Strong knowledge of API testing (REST/SOAP).
- Experience with CI/CD tools such as Jenkins, Azure DevOps, GitHub Actions, or GitLab CI.
- Experience with source control tools such as Git.
- Experience working in Agile/Scrum environments.
- Strong analytical and problem-solving skills
Ideally, you’ll also have
- Certifications or degree specializations in application development, analytics, test automation or artificial intelligence preferred
- Agile certification preferred
What we look for
We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- A collaborative environment where everyone works together to create a better working world
- Excellent training and development prospects, both through established programs and on-the-job training
- An excellent team of senior colleagues, dedicated to managing and varying your workload
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
About EY
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark.
Apply now.
What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
- New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $80,300 to $149,100
- Bay Area California offices – $83,700 to $155,300
- All other offices locations in the US, including Sacramento – $67,000 to $136,800
- Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
- To make the most of your application experience, please limit yourself to two applications within a six-month period.
- EY accepts applications for this position on an on-going basis.
- For those living in California, please click here for additional information.
- At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
See All 24 Service Delivery Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Delivery Manager JobsService Delivery Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Service Delivery Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in service delivery manager jobs across North Carolina.
- Bachelor's degree in business, information technology, or a related field required
- Demonstrated experience managing IT or business service delivery teams
- ITIL Foundation certification or higher preferred by most North Carolina employers
- Proficiency with service management platforms such as ServiceNow or Jira
- Strong stakeholder communication skills across technical and non-technical teams
- Experience managing SLAs, escalations, and continuous improvement initiatives
Service Delivery Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a service delivery manager in North Carolina?
Most service delivery manager roles in North Carolina require a bachelor's degree in business, IT, or a related discipline alongside several years of progressively responsible service or operations experience. North Carolina does not have a state-issued license for this role, but employers here consistently expect ITIL certification and hands-on experience with service management frameworks. Starting in IT support, project coordination, or operations analyst roles at North Carolina's large tech, healthcare, or financial services employers is the most direct path upward.
How much do service delivery managers make in North Carolina?
Service delivery managers in North Carolina earn a median of about $172,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $108,280 for the lowest 10% to over $287,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in North Carolina?
Employers hiring service delivery managers in North Carolina right now include Chemtek, CARVANA, and Blue Ridge Energy, based on current listings on Migrate Mate as of September 2026. North Carolina's concentration of managed services providers, major banks, and large health systems in Charlotte and the Research Triangle keeps demand for this role consistent throughout the year.
Which North Carolina cities have the most service delivery manager jobs?
Charlotte, Blanch, and Greensboro have the most service delivery manager openings in North Carolina. Charlotte leads because of its dense concentration of financial services firms and large IT managed services operations, while Raleigh and Durham draw demand from the Research Triangle's technology companies, state government agencies, and major academic medical centers that all require structured service delivery functions.
Are there remote service delivery manager jobs in North Carolina?
Yes, and more than many roles, since service delivery management is primarily a coordination and communication function that translates well to distributed work. About 67% of service delivery manager openings tied to North Carolina are remote or hybrid as of September 2026, reflecting how broadly technology and financial services employers here have adopted flexible arrangements. Client-facing account management and SLA oversight are the functions most frequently performed remotely.
How can I get hired as a service delivery manager in North Carolina with little or no experience?
The most realistic entry path is landing a service desk, IT support, or operations coordinator role at one of North Carolina's large employers, such as a healthcare system in the Research Triangle or a financial services firm in Charlotte, and building toward delivery management from within. Earning an ITIL Foundation certificate before or during that first role signals readiness and is a concrete credential North Carolina employers respond to. Lateral moves from project coordination or customer success roles are also a recognized bridge into service delivery management here.
Where can I find and apply to service delivery manager jobs in North Carolina?
You can find and apply to service delivery manager jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across industries and experience levels. Search the listings for roles that fit your background and apply directly to the ones that match.
See All 24 Service Delivery Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Delivery Manager Jobs