Service Delivery Manager Jobs in Illinois

INTRODUCTION

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

LOCATION

This is a hybrid role based in Atlanta, GA; New York City, NY; Chicago, IL; Nashville, TN

ABOUT THE JOB YOU'RE CONSIDERING

We are looking for a Technical Service Delivery Manager to run complex modernization/transformation programs to Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will be partnering with and influencing the direction of multiple engineering teams within and outside of your business line.

As a Service Delivery Manager / leader, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints while navigating ambiguity and multiple priorities.

YOUR ROLE

• Own end-to-end delivery with clear accountability for execution and outcomes
• Drive programs through structured plans and decisive actions
• Go beyond reporting—identify issues early and take corrective actions proactively
• Manage performance across teams, including addressing underperformance and taking tough calls when required
• Lead delivery in a Systems Integrator (SI) context, managing competing priorities across clients, stakeholders, and engineering teams
• Identify and resolve real delivery challenges such as:
• Communication gaps and unclear requirements
• Time zone and dependency misalignment
• Quality and accountability issues in distributed teams
• Engage deeply with engineering teams in custom application environments, managing interdependencies across systems
• Provide hands-on technology team leadership, not just stakeholder coordination
• Lead stakeholder communication, escalations, and decision-making with a focus on resolution and action

YOUR SKILLS AND EXPERIENCE

• 10+ years in Technical Project / Delivery Management roles
• Mandatory: Systems Integration (SI) experience with proven delivery ownership
• Proven track record of turning around challenging projects
• Strong experience managing custom-developed enterprise applications (Java/.NET/Cloud ecosystems)
• Strong experience managing global (onshore-offshore) delivery teams
• Demonstrated ability to drive execution along with governance or reporting
• Strong understanding of SDLC, delivery lifecycle, and engineering workflows
• Experience handling performance management and delivery escalations

COMPENSATION

• The base compensation range for this role in the posted location is $98,497 to $233,248

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

BENEFITS

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

DISCLAIMERS

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.