Service Delivery Manager Jobs in Minnesota
Service Delivery Manager jobs in Minnesota are consistently active, with demand concentrated in enterprise IT services, healthcare operations, and financial technology across the Twin Cities metro, Rochester, and Duluth. Large employers with lasting Minnesota footprints, including UnitedHealth Group, Target Corporation, and Cargill, regularly hire service delivery managers to oversee SLA-driven operations and vendor relationships. The most in-demand specialties are IT service management, ITIL-aligned delivery, and managed services coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 17+ Service Delivery Manager jobs
Service Desk Lead – North America
Location : Wayzata MN ( 100% Onsite )
Responsibilities
Lead day-to-day Service Desk delivery across North America.
Manage performance using SLA, XLA, customer satisfaction, quality, productivity, and backlog measures.
Ensure effective incident intake, triage, prioritization, assignment, escalation, communication, and closure.
Coordinate monitoring and service-health awareness to improve proactive support.
Own major escalation coordination among the Service Desk, resolver groups, vendors, and customers.
Drive knowledge management, first-contact resolution, shift readiness, coaching, and quality improvement.
Analyze demand, repeat contacts, aged tickets, user feedback, and trends to identify improvements.
Conduct service reviews and communicate risks, actions, and performance outcomes.
Required Knowledge and Experience
16 to 20 years of relevant professional experience aligned with the role responsibilities and technology scope.
Demonstrated experience in the primary and secondary skill areas listed above.
Strong understanding of enterprise service delivery, governance, risk, and change controls.
Ability to work across geographically distributed teams, customers, and delivery partners.
Strong communication, documentation, analytical problem-solving, and stakeholder-management skills.
Key Stakeholder Interfaces
Customer and business stakeholders.
Infrastructure, engineering, architecture, security, and operations teams.
Service management, project management, commercial, and finance functions.
Technology vendors and delivery partners.
Success Measures
Delivery against agreed service, project, quality, and governance commitments.
Timely management of risks, issues, dependencies, and escalations.
Stakeholder confidence, clear communication, and accurate reporting.
Continuous improvement, standardization, and operational discipline.
Key Skills required :-
Excellent verbal and written communication skills with strong client-facing capabilities.
Ability to manage high-touch global client stakeholders and maintain strong client relationships.
Strong understanding of Service Desk KPIs, SLAs, performance metrics, and governance, with the ability to prepare, manage, and present performance decks.
Coordinate and oversee overall Global Service Desk operations, working closely with regional Service Desk leads across India, LATAM, and Budapest.
Serve as the primary Cognizant point of contact for client concerns, operational issues, and escalations related to Service Desk services.
Strong understanding of Service Desk transformation initiatives, including AI, automation, self-service, call/contact deflection, and optimization strategies.
Drive initiatives aimed at reducing overall Service Desk contact volumes by 50% or more, supporting the client's long-term vision toward a highly automated or “Zero Desk” operating model.
Ability to collaborate effectively with global client stakeholders, regional delivery teams, and offshore teams across different time zones.
Strong understanding of Service Desk operations and the ability to effectively manage day-to-day operational challenges, escalations, and service delivery nuances.
Demonstrated ability to provide end-to-end Service Desk governance, coordination, and continuous improvement across multiple regions.
The Salary for this position will be 119000 to 140,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Service Desk Lead – North America
Location : Wayzata MN ( 100% Onsite )
Responsibilities
Lead day-to-day Service Desk delivery across North America.
Manage performance using SLA, XLA, customer satisfaction, quality, productivity, and backlog measures.
Ensure effective incident intake, triage, prioritization, assignment, escalation, communication, and closure.
Coordinate monitoring and service-health awareness to improve proactive support.
Own major escalation coordination among the Service Desk, resolver groups, vendors, and customers.
Drive knowledge management, first-contact resolution, shift readiness, coaching, and quality improvement.
Analyze demand, repeat contacts, aged tickets, user feedback, and trends to identify improvements.
Conduct service reviews and communicate risks, actions, and performance outcomes.
Required Knowledge and Experience
16 to 20 years of relevant professional experience aligned with the role responsibilities and technology scope.
Demonstrated experience in the primary and secondary skill areas listed above.
Strong understanding of enterprise service delivery, governance, risk, and change controls.
Ability to work across geographically distributed teams, customers, and delivery partners.
Strong communication, documentation, analytical problem-solving, and stakeholder-management skills.
Key Stakeholder Interfaces
Customer and business stakeholders.
Infrastructure, engineering, architecture, security, and operations teams.
Service management, project management, commercial, and finance functions.
Technology vendors and delivery partners.
Success Measures
Delivery against agreed service, project, quality, and governance commitments.
Timely management of risks, issues, dependencies, and escalations.
Stakeholder confidence, clear communication, and accurate reporting.
Continuous improvement, standardization, and operational discipline.
Key Skills required :-
Excellent verbal and written communication skills with strong client-facing capabilities.
Ability to manage high-touch global client stakeholders and maintain strong client relationships.
Strong understanding of Service Desk KPIs, SLAs, performance metrics, and governance, with the ability to prepare, manage, and present performance decks.
Coordinate and oversee overall Global Service Desk operations, working closely with regional Service Desk leads across India, LATAM, and Budapest.
Serve as the primary Cognizant point of contact for client concerns, operational issues, and escalations related to Service Desk services.
Strong understanding of Service Desk transformation initiatives, including AI, automation, self-service, call/contact deflection, and optimization strategies.
Drive initiatives aimed at reducing overall Service Desk contact volumes by 50% or more, supporting the client's long-term vision toward a highly automated or “Zero Desk” operating model.
Ability to collaborate effectively with global client stakeholders, regional delivery teams, and offshore teams across different time zones.
Strong understanding of Service Desk operations and the ability to effectively manage day-to-day operational challenges, escalations, and service delivery nuances.
Demonstrated ability to provide end-to-end Service Desk governance, coordination, and continuous improvement across multiple regions.
The Salary for this position will be 119000 to 140,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
See All 17 Service Delivery Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find Service Delivery Manager JobsService Delivery Manager Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Service Delivery Manager Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Medical Devices
What Minnesota Employers Look For
The qualifications that appear most often in service delivery manager jobs across Minnesota.
- ITIL Foundation certification or higher recognized by Minnesota enterprise and healthcare employers
- Bachelor's degree in information technology, business administration, or a related field
- Proven experience managing SLAs, escalations, and cross-functional service teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong stakeholder communication skills across technical and non-technical audiences
- Experience with vendor management, contract oversight, or managed services operations
Service Delivery Manager Jobs in Minnesota: Frequently Asked Questions
How do you become a service delivery manager in Minnesota?
Most service delivery managers in Minnesota move into the role from IT support, project coordination, or operations backgrounds, typically after earning a bachelor's degree in information technology or business. No Minnesota state license is required, but employers across the Twin Cities and Rochester strongly prefer candidates who hold ITIL Foundation certification or higher, as it is the recognized professional standard for service delivery work in Minnesota's healthcare and enterprise IT sectors.
How much do service delivery managers make in Minnesota?
Service delivery managers in Minnesota earn a median of about $176,380 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $110,830 for the lowest 10% to over $277,490 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in Minnesota?
Employers hiring service delivery managers in Minnesota right now include Sherwin-Williams, Automotive Parts Headquarters, and CARVANA, based on current listings on Migrate Mate as of November 2026. Minnesota's concentration of large healthcare systems, financial services firms, and Fortune 500 headquarters in the Twin Cities drives consistent year-round demand for this role.
Which Minnesota cities have the most service delivery manager jobs?
The cities with the most service delivery manager openings in Minnesota are Rochester, Minneapolis, and Mendota Heights. Minneapolis and Saint Paul anchor the market given their density of corporate headquarters, managed service providers, and large health systems, while Rochester's presence reflects Mayo Clinic's substantial IT and operations workforce, making it a reliable secondary market outside the Twin Cities.
Are there remote service delivery manager jobs in Minnesota?
Yes, and more than most fields, since service delivery management is largely a coordination and communication role that translates well to remote work. About 75% of service delivery manager openings tied to Minnesota are remote or hybrid as of November 2026, reflecting how broadly Minnesota's enterprise and healthcare employers have adopted flexible arrangements. Client-facing escalation management and vendor oversight are the functions most commonly performed remotely.
How can I get hired as a service delivery manager in Minnesota with little or no experience?
The most realistic entry path is moving laterally from a help desk analyst, IT coordinator, or operations specialist role, all of which share core skills with service delivery management. Minnesota employers such as UnitedHealth Group and large Twin Cities managed service providers regularly hire associates into IT service coordinator or junior delivery roles that serve as direct pipelines. Earning an ITIL Foundation certification before applying gives candidates a measurable edge and signals readiness for SLA-driven environments even without formal manager experience.
Where can I find and apply to service delivery manager jobs in Minnesota?
You can find and apply to service delivery manager jobs in Minnesota on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and area, then apply directly to the ones that fit. The listings on this page are updated regularly so the opportunities you see reflect what Minnesota employers are actively filling.
See All 17 Service Delivery Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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