Service Delivery Manager Jobs in Virginia
Service Delivery Manager jobs in Virginia are among the most active in the Mid-Atlantic region, concentrated in federal IT services, defense contracting, managed services, and cloud infrastructure across experience levels from coordinator to senior director. Northern Virginia, Richmond, and the Hampton Roads corridor account for the bulk of openings, with major employers like Leidos, Booz Allen Hamilton, and Perspecta maintaining large delivery operations across the state. The most in-demand specialties include ITIL-aligned service management, government IT delivery, and cloud operations. Find a role that fits below and apply directly.
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The Service Delivery Director of Experience provides operational and strategic support and leadership for one or more of the branch's member experience areas, such as membership or wellness, as assigned. This role helps build the branch's leadership pipeline, helps manage labor and operational budgets for the areas under their leadership, and helps set the standards that shape a member's experience across every touchpoint they oversee. The Service Delivery Director of Experience reports to and partners closely with the Experience Delivery Director to keep branch experience standards, program quality, and operational performance moving in the same direction.
The Service Delivery Director of Experience carries a regular front-line service commitment each week within their assigned areas, staying connected to the member experience and modeling the service standards expected of the team. In partnership with other team members, they are expected to provide leadership coverage during all operating hours, including opening, closing, evenings, and weekends.
Key Responsibilities
- Oversee daily operations and service delivery processes for assigned member experience areas.
- Develop and implement strategic initiatives to improve member satisfaction and retention.
- Collaborate with branch leadership, operational teams, and stakeholders to align service delivery with business objectives.
- Monitor performance metrics, identify improvement opportunities, and implement corrective actions.
- Lead cross-departmental projects to enhance service quality and operational efficiency.
- Ensure compliance with regulatory and internal policy requirements.
Qualifications
- A minimum of 5 years of leadership experience in operations, membership, wellness, and/or aquatics is required, including experience supervising multiple staff members.
- Demonstrated budget management experience is required.
- Strong strategic planning and problem-solving skills.
- Excellent communication, interpersonal, and stakeholder management abilities.
- Experience in managing cross-functional teams and projects.
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
- Competitive salary range: $45,043 to $50,673 per year.
- Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply.
Join the YMCA and be part of something bigger!
The Service Delivery Director of Experience provides operational and strategic support and leadership for one or more of the branch's member experience areas, such as membership or wellness, as assigned. This role helps build the branch's leadership pipeline, helps manage labor and operational budgets for the areas under their leadership, and helps set the standards that shape a member's experience across every touchpoint they oversee. The Service Delivery Director of Experience reports to and partners closely with the Experience Delivery Director to keep branch experience standards, program quality, and operational performance moving in the same direction.
The Service Delivery Director of Experience carries a regular front-line service commitment each week within their assigned areas, staying connected to the member experience and modeling the service standards expected of the team. In partnership with other team members, they are expected to provide leadership coverage during all operating hours, including opening, closing, evenings, and weekends.
Key Responsibilities
- Oversee daily operations and service delivery processes for assigned member experience areas.
- Develop and implement strategic initiatives to improve member satisfaction and retention.
- Collaborate with branch leadership, operational teams, and stakeholders to align service delivery with business objectives.
- Monitor performance metrics, identify improvement opportunities, and implement corrective actions.
- Lead cross-departmental projects to enhance service quality and operational efficiency.
- Ensure compliance with regulatory and internal policy requirements.
Qualifications
- A minimum of 5 years of leadership experience in operations, membership, wellness, and/or aquatics is required, including experience supervising multiple staff members.
- Demonstrated budget management experience is required.
- Strong strategic planning and problem-solving skills.
- Excellent communication, interpersonal, and stakeholder management abilities.
- Experience in managing cross-functional teams and projects.
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
- Competitive salary range: $45,043 to $50,673 per year.
- Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply.
Join the YMCA and be part of something bigger!
See All 38 Service Delivery Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Service Delivery Manager JobsService Delivery Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Service Delivery Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What Virginia Employers Look For
The qualifications that appear most often in service delivery manager jobs across Virginia.
- ITIL Foundation certification or higher is strongly preferred by most Virginia employers
- Bachelor's degree in information technology, computer science, or a related field required
- Five or more years of IT service delivery or operations management experience expected
- PMP or other project management certification commonly requested by federal contractors
- Experience managing SLAs and KPIs within a government or enterprise contract environment
- Proficiency with ITSM platforms such as ServiceNow or Remedy in daily operations
Service Delivery Manager Jobs in Virginia: Frequently Asked Questions
How do you become a service delivery manager in Virginia?
Most service delivery managers in Virginia enter the field through IT operations, project coordination, or technical support roles before moving into management. Virginia's dominant federal contracting sector means employers heavily favor candidates who hold ITIL Foundation or higher certification alongside a bachelor's degree. Security clearance eligibility is a practical requirement at many Northern Virginia contractors. Candidates without direct management experience often move up from service desk lead, IT coordinator, or operations analyst positions.
How much do service delivery managers make in Virginia?
Service delivery managers in Virginia earn a median of about $201,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $133,320 for the lowest 10% to over $300,720 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in Virginia?
Employers hiring service delivery managers in Virginia right now include Amazon, Zantech, and CyrusOne, based on current listings on Migrate Mate as of September 2026. Virginia's concentration of federal IT contractors and managed service providers means demand is consistent year-round, particularly in the Northern Virginia technology corridor.
Which Virginia cities have the most service delivery manager jobs?
Ashburn, Herndon, and Roanoke have the most service delivery manager openings in Virginia. Northern Virginia's density of federal agencies and defense contractors drives the largest share of demand, while Richmond attracts openings tied to financial services and state government IT, and Hampton Roads sees steady hiring from military-adjacent managed service providers.
Are there remote service delivery manager jobs in Virginia?
Yes, and more than many comparable management roles, because service delivery managers in IT-heavy sectors can oversee teams and vendor relationships entirely through digital tools. About 43% of service delivery manager openings tied to Virginia are remote or hybrid as of September 2026, though fully remote roles often still require periodic on-site presence in the Northern Virginia area. Strategic and planning-focused responsibilities tend to be the most remote-friendly portions of the role.
How can I get hired as a service delivery manager in Virginia with little or no experience?
The most realistic entry path is through a service desk lead, IT coordinator, or operations analyst role at one of Virginia's large federal IT contractors, where internal promotion into delivery management is common. Firms like Leidos and Booz Allen Hamilton run associate and rotational programs in their Northern Virginia offices that develop junior candidates. Earning an ITIL Foundation certification before applying significantly strengthens a new candidate's profile and directly addresses the qualification most Virginia employers list first.
Where can I find and apply to service delivery manager jobs in Virginia?
You can find and apply to service delivery manager jobs in Virginia on Migrate Mate, which lists current Virginia openings across Northern Virginia, Richmond, Hampton Roads, and beyond. Find roles that fit your experience and specialty and apply directly.
See All 38 Service Delivery Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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