Service Delivery Manager Jobs
Service Delivery Manager jobs are open across IT services, healthcare, logistics, telecom, and financial services, at every level from associate to director, with specializations in ITIL-based service management, client success, and operations. Find a role that fits from the openings below and apply directly.
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Showing 5 of 420+ Service Delivery Manager jobs
Position Summary
The Supervisor, Substitute Services role focuses on substitute effectiveness and student success. Key responsibilities include:
Hiring and onboarding substitute staff.
Professional development and coaching.
Daily supervision and evaluation of employees.
Managing customer relationships.
Leading departmental projects and initiatives.
Reporting to the Senior Manager of Teaching and Substitute Services.
Primary Responsibilities
Interview, hire, train, and supervise remote employees.
Monitor and ensure intervention for low student participation or performance.
Collaborate with Pearson colleagues to develop and implement policies and procedures.
Analyze and interpret performance-based data.
Present information to small and large groups.
Manage multiple projects simultaneously in a fast-paced environment.
Build relationships with customers and internal stakeholders.
Key Capabilities
Customer Focused – advocates for internal and external customers and improves outcomes.
Delivering Financial Results – delivers against budgets and commitments.
Communications – effectively engages teams and stakeholders.
Building a Strong Team – hires, develops, coaches, and retains talent.
Takes Personal Responsibility – demonstrates ownership and accountability for results.
The Substitute Services Supervisor provides operational leadership for Substitute Staffing Services, including hiring, onboarding, coaching, performance management, customer support, staffing operations, and substitute effectiveness initiatives. The position is responsible for ensuring service continuity, employee development, customer satisfaction, and achievement of organizational performance goals.
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $50,000 – $56,000.
This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.
Applications will be accepted through August 31, 2026 . This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: School Service Delivery
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Virtual Learning
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 25333
#LI-REMOTE
Position Summary
The Supervisor, Substitute Services role focuses on substitute effectiveness and student success. Key responsibilities include:
Hiring and onboarding substitute staff.
Professional development and coaching.
Daily supervision and evaluation of employees.
Managing customer relationships.
Leading departmental projects and initiatives.
Reporting to the Senior Manager of Teaching and Substitute Services.
Primary Responsibilities
Interview, hire, train, and supervise remote employees.
Monitor and ensure intervention for low student participation or performance.
Collaborate with Pearson colleagues to develop and implement policies and procedures.
Analyze and interpret performance-based data.
Present information to small and large groups.
Manage multiple projects simultaneously in a fast-paced environment.
Build relationships with customers and internal stakeholders.
Key Capabilities
Customer Focused – advocates for internal and external customers and improves outcomes.
Delivering Financial Results – delivers against budgets and commitments.
Communications – effectively engages teams and stakeholders.
Building a Strong Team – hires, develops, coaches, and retains talent.
Takes Personal Responsibility – demonstrates ownership and accountability for results.
The Substitute Services Supervisor provides operational leadership for Substitute Staffing Services, including hiring, onboarding, coaching, performance management, customer support, staffing operations, and substitute effectiveness initiatives. The position is responsible for ensuring service continuity, employee development, customer satisfaction, and achievement of organizational performance goals.
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $50,000 – $56,000.
This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.
Applications will be accepted through August 31, 2026 . This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: School Service Delivery
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Virtual Learning
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 25333
#LI-REMOTE
Service Delivery Manager Jobs by Experience Level
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Find Service Delivery Manager JobsService Delivery Manager Job Market
Who's Hiring
- CARVANA19
- TBC Corporation16
- Amazon14
- CVS Health13
- Sherwin-Williams13
Top Industries Hiring
- Technology & Software19
- Consulting & Professional Services8
- Automotive6
- Education3
- Consumer Goods3
What Employers Look For
The qualifications that appear most often in service delivery manager jobs.
- 3 to 7 years of experience managing IT or operations service delivery
- ITIL Foundation certification or higher, or willingness to obtain it
- Demonstrated ability to manage SLAs, KPIs, and client escalations
- Proficiency with service management tools such as ServiceNow, Jira, or Remedy
- Bachelor's degree in information technology, business, or a related field
- Experience leading cross-functional teams and vendor or third-party relationships
Tips for Your Service Delivery Manager Job Search
Quantify SLAs and uptime on your resume
Hiring managers scan for measurable outcomes, not responsibilities. Replace vague statements with specifics: service availability percentages you maintained, ticket resolution times you cut, or client accounts you retained. Numbers tied to SLA performance stand out immediately in this role.
Match your ITIL credentials to the listing
Many postings specify ITIL Foundation, Practitioner, or Managing Professional. Lead with the exact certification name the job requires rather than a generic mention of ITIL. Mismatched phrasing can cause your application to be filtered out before a recruiter reads it.
Target listings by vertical, not just title
Service delivery in managed IT services runs differently than in healthcare or logistics. Filter openings by industry so your application speaks to the operational context the employer actually cares about, and tailor your cover letter to the specific service model they use.
Apply early to roles that fit
Migrate Mate lists service delivery manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a stakeholder management story for interviews
Interviewers at this level almost always ask how you handled a client escalation or a missed SLA. Prepare two or three specific examples using a situation-action-result structure, with clear details about who the stakeholders were and what outcome you delivered.
Negotiate scope before accepting an offer
Clarify the number of accounts or contracts you will own, on-call expectations, and whether you inherit open escalations from day one. These factors affect your workload significantly and are fair to discuss before you sign, so ask directly during the offer conversation.
Service Delivery Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery managers?
The companies hiring the most service delivery managers right now include CARVANA, TBC Corporation, and Amazon, with the largest share of openings in Texas, California, and Virginia, based on current listings on Migrate Mate as of August 2026. Managed IT services providers and large enterprise technology firms consistently post the highest volume of these roles.
How many service delivery manager jobs are remote?
About 60% of service delivery manager openings are fully remote or hybrid as of August 2026, reflecting the role's strong reliance on video calls, service management platforms, and digital dashboards rather than on-site presence. Client success and IT-focused sub-areas of the role tend to offer the most remote flexibility, while operations-heavy or field-adjacent positions more often require on-site work.
How do you become a service delivery manager?
Start in an IT support, operations coordinator, or account management role where you gain direct exposure to SLAs and client communication. Build familiarity with a service management platform like ServiceNow, then earn your ITIL Foundation certification to formalize your process knowledge. Move into a team lead or senior analyst position, take ownership of a client account or service area, and document measurable outcomes to demonstrate readiness for a manager title.
Can you get a service delivery manager job with little experience?
Entry points exist if you position yourself carefully. Roles titled junior service delivery manager, service delivery coordinator, or associate client success manager are designed for candidates with one to three years in IT support, help desk, or operations. Highlight any experience owning a process, resolving escalations, or working to a service target, and obtain your ITIL Foundation certification before applying since it signals baseline process knowledge even without years of direct management experience.
What does the service delivery manager interview process look like?
Most processes run three to four stages. A recruiter screen focuses on your background and availability, followed by a hiring manager conversation that digs into how you handle SLA breaches, client escalations, and cross-team dependencies. A panel or case interview is common at mid-size and large employers, where you may be asked to walk through a past service failure or respond to a scenario. Some employers also conduct a brief technical screen to assess your familiarity with their service management toolset.
Where can I find and apply to service delivery manager jobs?
You can find and apply to service delivery manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing that fits.
See All 420+ Service Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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