Remote Service Delivery Manager Jobs
Remote service delivery manager jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and enterprise teams running distributed operations in sectors including IT services, telecommunications, and managed services. Employers hiring remote service delivery managers right now include CVS Health, Pearson, and LawnStarter. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 58+ Remote Service Delivery Manager jobs
Department: Technical Services / Service Delivery
Reports To: Technical Services Manager – CMMC Service Delivery
Position Type: Full-Time
Location: Remote, U.S.-Based
Position Summary
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. As Treeline expands its compliance business, SugarShot is building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
The L2 Technical Support Engineer – CMMC Service Delivery is a hands-on technical role within this dedicated pod, responsible for resolving technical issues across endpoint, identity, cloud, networking, and security environments while operating within established security and compliance requirements.
This role requires strong technical troubleshooting skills, disciplined documentation, and the ability to work within defined security controls, access requirements, and change management processes. In regulated environments, how technical work is performed and documented is as important as resolving the issue itself.
The ideal candidate brings MSP experience, strong Microsoft and/or Google administration skills, experience supporting modern identity and endpoint environments, and an understanding of the security practices required when supporting regulated organizations.
Key Responsibilities
Technical Support & Service Delivery
- Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod.
- Troubleshoot and resolve technical issues across Microsoft 365 and/or Google Workspace, Windows and macOS endpoints, identity and access management, networking, cloud services, and security platforms.
- Manage assigned tickets through resolution while meeting established response, resolution, communication, and SLA expectations.
- Escalate complex, high-impact, or security-sensitive issues to the Technical Services Manager, L3, Engineering, or Security teams as appropriate.
- Perform user administration, device configuration, application support, access changes, troubleshooting, and other day-to-day managed services activities.
- Maintain clear, complete, and accurate ticket documentation, including troubleshooting performed, technical changes, approvals, and resolution details.
- Follow established escalation, change management, and client communication procedures.
- Identify recurring technical issues and contribute to root cause analysis and proactive remediation.
- Collaborate with L1 technicians and provide technical guidance and escalation support when needed.
CMMC & Regulated Environment Support
- Deliver technical support in accordance with client-specific CMMC, NIST SP 800-171, and other applicable security requirements.
- Follow established procedures for handling Controlled Unclassified Information (CUI) and other sensitive information.
- Adhere to client-specific access controls, authentication requirements, approved administrative tools, and secure support workflows.
- Follow least-privilege and privileged-access requirements when performing administrative activities.
- Ensure remote support, administrative access, technical changes, and troubleshooting activities are performed only through approved systems and processes.
- Maintain ticket and technical documentation capable of supporting compliance evidence and assessment requirements.
- Support remediation of vulnerabilities, technical findings, configuration issues, and control gaps as directed by the Technical Services Manager, Security, or Compliance teams.
- Assist with technical validation and evidence collection activities related to CMMC readiness and assessments.
- Immediately escalate activity, configurations, or service delivery practices that may introduce security or compliance risk.
Technical Responsibilities
- Administer and support Microsoft 365 and/or Google Workspace environments.
- Support identity and access management platforms including Entra ID and Okta.
- Support endpoint management platforms including Intune and other MDM/RMM solutions across Windows and macOS environments.
- Troubleshoot authentication, MFA, SSO, conditional access, permissions, and user access issues.
- Support endpoint security, EDR/MDR, vulnerability management, application control, and secure remote access technologies.
- Troubleshoot LAN/WAN, VPN, DNS, DHCP, wireless, and other common networking issues.
- Perform approved software deployment, patching, endpoint configuration, and remediation activities.
- Support onboarding, offboarding, access changes, and device lifecycle activities in accordance with documented security requirements.
- Execute approved technical changes while following required testing, authorization, documentation, and change control procedures.
- Participate in continuous improvement, standardization, automation, and proactive remediation initiatives.
Required Qualifications
- 3+ years of experience in IT support, managed services, systems administration, or a similar technical support environment.
- Experience working within an MSP or other fast-paced, multi-client service environment.
- Strong hands-on experience supporting Microsoft 365 and/or Google Workspace.
- Experience with identity and access management platforms such as Entra ID and Okta.
- Experience supporting Windows and macOS endpoints.
- Experience with endpoint management platforms such as Intune and other MDM/RMM solutions.
- Working knowledge of networking, endpoint security, EDR/MDR, vulnerability management, MFA, SSO, and secure remote access.
- Strong troubleshooting skills across endpoint, identity, cloud, networking, and application environments.
- Strong documentation and ticket management practices.
- Ability to follow defined technical, security, access, and change management procedures consistently.
- Strong written and verbal communication skills.
- U.S.-based and able to meet client-specific personnel, access, or data-handling
requirements associated with regulated environments.
Preferred Qualifications
- Experience supporting organizations operating under CMMC, NIST SP 800-171, DFARS, or comparable regulated security frameworks.
- Experience supporting Department of Defense contractors or organizations handling CUI.
- Experience working within CMMC Level 2 environments.
- Familiarity with Microsoft GCC/GCC High and/or Google Workspace environments used by regulated organizations.
- Experience with Entra ID, Okta, Intune, and enterprise identity and endpoint management platforms.
- Experience with SIEM/MDR, EDR, SASE, vulnerability management, application control, and privileged access technologies.
- Microsoft, Google, Okta, CompTIA, security, networking, or CMMC-related certifications.
- Experience with ConnectWise or similar PSA platforms and modern RMM tooling.
Success Measures
Success in this role will be measured by:
- SLA, response time, and resolution performance.
- Ticket quality, accuracy, and completeness of documentation.
- Technical quality and first-touch resolution where appropriate.
- Consistent adherence to security and compliance procedures.
- Appropriate handling of access, administrative privileges, and sensitive information.
- Effective escalation of complex technical issues and security or compliance risks.
- Client satisfaction and quality of communication.
- Contribution to reducing recurring issues through documentation, root cause identification, and proactive remediation.
- Readiness of service delivery records and technical evidence to support client compliance requirements.
- Ability to deliver excellent technical support while operating within the security controls required by regulated client environments.
Role Expectations
The L2 Technical Support Engineer is expected to be a strong technical contributor who can independently own and resolve a broad range of support issues while recognizing when escalation is required.
This role requires someone who is comfortable troubleshooting complex technical issues, working across multiple client environments, collaborating with other technicians and technical teams, and operating within clearly defined security and compliance processes.
In a CMMC environment, how the work is performed matters as much as whether the issue is resolved. Successful technicians will demonstrate strong technical judgment, attention to detail, disciplined documentation, respect for access controls, and a commitment to both security and exceptional client service.
Department: Technical Services / Service Delivery
Reports To: Technical Services Manager – CMMC Service Delivery
Position Type: Full-Time
Location: Remote, U.S.-Based
Position Summary
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. As Treeline expands its compliance business, SugarShot is building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
The L2 Technical Support Engineer – CMMC Service Delivery is a hands-on technical role within this dedicated pod, responsible for resolving technical issues across endpoint, identity, cloud, networking, and security environments while operating within established security and compliance requirements.
This role requires strong technical troubleshooting skills, disciplined documentation, and the ability to work within defined security controls, access requirements, and change management processes. In regulated environments, how technical work is performed and documented is as important as resolving the issue itself.
The ideal candidate brings MSP experience, strong Microsoft and/or Google administration skills, experience supporting modern identity and endpoint environments, and an understanding of the security practices required when supporting regulated organizations.
Key Responsibilities
Technical Support & Service Delivery
- Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod.
- Troubleshoot and resolve technical issues across Microsoft 365 and/or Google Workspace, Windows and macOS endpoints, identity and access management, networking, cloud services, and security platforms.
- Manage assigned tickets through resolution while meeting established response, resolution, communication, and SLA expectations.
- Escalate complex, high-impact, or security-sensitive issues to the Technical Services Manager, L3, Engineering, or Security teams as appropriate.
- Perform user administration, device configuration, application support, access changes, troubleshooting, and other day-to-day managed services activities.
- Maintain clear, complete, and accurate ticket documentation, including troubleshooting performed, technical changes, approvals, and resolution details.
- Follow established escalation, change management, and client communication procedures.
- Identify recurring technical issues and contribute to root cause analysis and proactive remediation.
- Collaborate with L1 technicians and provide technical guidance and escalation support when needed.
CMMC & Regulated Environment Support
- Deliver technical support in accordance with client-specific CMMC, NIST SP 800-171, and other applicable security requirements.
- Follow established procedures for handling Controlled Unclassified Information (CUI) and other sensitive information.
- Adhere to client-specific access controls, authentication requirements, approved administrative tools, and secure support workflows.
- Follow least-privilege and privileged-access requirements when performing administrative activities.
- Ensure remote support, administrative access, technical changes, and troubleshooting activities are performed only through approved systems and processes.
- Maintain ticket and technical documentation capable of supporting compliance evidence and assessment requirements.
- Support remediation of vulnerabilities, technical findings, configuration issues, and control gaps as directed by the Technical Services Manager, Security, or Compliance teams.
- Assist with technical validation and evidence collection activities related to CMMC readiness and assessments.
- Immediately escalate activity, configurations, or service delivery practices that may introduce security or compliance risk.
Technical Responsibilities
- Administer and support Microsoft 365 and/or Google Workspace environments.
- Support identity and access management platforms including Entra ID and Okta.
- Support endpoint management platforms including Intune and other MDM/RMM solutions across Windows and macOS environments.
- Troubleshoot authentication, MFA, SSO, conditional access, permissions, and user access issues.
- Support endpoint security, EDR/MDR, vulnerability management, application control, and secure remote access technologies.
- Troubleshoot LAN/WAN, VPN, DNS, DHCP, wireless, and other common networking issues.
- Perform approved software deployment, patching, endpoint configuration, and remediation activities.
- Support onboarding, offboarding, access changes, and device lifecycle activities in accordance with documented security requirements.
- Execute approved technical changes while following required testing, authorization, documentation, and change control procedures.
- Participate in continuous improvement, standardization, automation, and proactive remediation initiatives.
Required Qualifications
- 3+ years of experience in IT support, managed services, systems administration, or a similar technical support environment.
- Experience working within an MSP or other fast-paced, multi-client service environment.
- Strong hands-on experience supporting Microsoft 365 and/or Google Workspace.
- Experience with identity and access management platforms such as Entra ID and Okta.
- Experience supporting Windows and macOS endpoints.
- Experience with endpoint management platforms such as Intune and other MDM/RMM solutions.
- Working knowledge of networking, endpoint security, EDR/MDR, vulnerability management, MFA, SSO, and secure remote access.
- Strong troubleshooting skills across endpoint, identity, cloud, networking, and application environments.
- Strong documentation and ticket management practices.
- Ability to follow defined technical, security, access, and change management procedures consistently.
- Strong written and verbal communication skills.
- U.S.-based and able to meet client-specific personnel, access, or data-handling
requirements associated with regulated environments.
Preferred Qualifications
- Experience supporting organizations operating under CMMC, NIST SP 800-171, DFARS, or comparable regulated security frameworks.
- Experience supporting Department of Defense contractors or organizations handling CUI.
- Experience working within CMMC Level 2 environments.
- Familiarity with Microsoft GCC/GCC High and/or Google Workspace environments used by regulated organizations.
- Experience with Entra ID, Okta, Intune, and enterprise identity and endpoint management platforms.
- Experience with SIEM/MDR, EDR, SASE, vulnerability management, application control, and privileged access technologies.
- Microsoft, Google, Okta, CompTIA, security, networking, or CMMC-related certifications.
- Experience with ConnectWise or similar PSA platforms and modern RMM tooling.
Success Measures
Success in this role will be measured by:
- SLA, response time, and resolution performance.
- Ticket quality, accuracy, and completeness of documentation.
- Technical quality and first-touch resolution where appropriate.
- Consistent adherence to security and compliance procedures.
- Appropriate handling of access, administrative privileges, and sensitive information.
- Effective escalation of complex technical issues and security or compliance risks.
- Client satisfaction and quality of communication.
- Contribution to reducing recurring issues through documentation, root cause identification, and proactive remediation.
- Readiness of service delivery records and technical evidence to support client compliance requirements.
- Ability to deliver excellent technical support while operating within the security controls required by regulated client environments.
Role Expectations
The L2 Technical Support Engineer is expected to be a strong technical contributor who can independently own and resolve a broad range of support issues while recognizing when escalation is required.
This role requires someone who is comfortable troubleshooting complex technical issues, working across multiple client environments, collaborating with other technicians and technical teams, and operating within clearly defined security and compliance processes.
In a CMMC environment, how the work is performed matters as much as whether the issue is resolved. Successful technicians will demonstrate strong technical judgment, attention to detail, disciplined documentation, respect for access controls, and a commitment to both security and exceptional client service.
See All 58 Remote Service Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Service Delivery Manager Job Market
Who's Hiring
- CVS Health13
- Pearson3
- LawnStarter3
- Altria2
- Datavant2
Top Industries Hiring
- Consumer Goods
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote service delivery manager jobs.
- 3 to 7 years of experience managing IT or operations service delivery
- ITIL Foundation certification or higher, or willingness to obtain it
- Demonstrated ability to manage SLAs, KPIs, and client escalations
- Proficiency with service management tools such as ServiceNow, Jira, or Remedy
- Bachelor's degree in information technology, business, or a related field
- Experience leading cross-functional teams and vendor or third-party relationships
Tips for Your Remote Service Delivery Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service delivery manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at established firms fill fast, so applying in the first few days gives you a real advantage.
Show async communication skills concretely
Remote service delivery managers run client updates, escalation threads, and vendor coordination almost entirely in writing. Prepare work samples like status reports, incident summaries, or SLA review emails that show you can communicate complex delivery situations clearly without a meeting.
Highlight remote-ready service management tools
Employers hiring remote service delivery managers look for direct experience with ServiceNow, Jira Service Management, Zendesk, or similar ITSM platforms. Name the specific tools you have used and describe how you used them to track tickets, manage SLAs, or run service reviews with distributed teams.
Demonstrate self-directed escalation management
Remote hiring managers want evidence you can identify and resolve service failures without being prompted. In your resume and interviews, describe specific instances where you caught an SLA breach early, coordinated a fix across remote stakeholders, and documented the outcome for the client.
Remote Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a remote service delivery manager job?
Target remote-first technology companies, managed service providers, and cloud software firms that run distributed client-facing teams, because these employers are most likely to hire service delivery managers remotely. Remote hiring managers screen for strong written communication, demonstrated ability to manage SLAs and escalations without in-person oversight, and fluency with project management and collaboration tools like Jira, ServiceNow, or Confluence. A portfolio of documented service improvements or client satisfaction outcomes gives you a concrete edge.
Which companies hire remote service delivery managers?
Employers currently hiring remote service delivery managers include CVS Health, Pearson, and LawnStarter, per current remote listings on Migrate Mate as of August 2026. Remote openings tend to concentrate at managed service providers, SaaS platforms, and IT outsourcing firms that coordinate delivery across distributed client and internal teams.
Can you get a remote service delivery manager job with no experience?
Yes, but remote entry-level service delivery manager roles are harder to land because employers expect you to manage client relationships and service workflows independently from day one. Your best entry paths are help desk or IT support roles at remote-first companies, where you can build documented service outcomes, then move into junior delivery or service coordinator roles. Showing async communication skills and familiarity with ITSM tools like ServiceNow or Zendesk helps open doors.
Do you need a degree for remote service delivery manager jobs?
Not always. Many remote employers prioritize ITIL certification, hands-on service management experience, and measurable client outcomes over a specific degree. A bachelor's in information technology, business, or a related field is common among candidates, but demonstrated ability to manage SLAs, handle escalations, and coordinate distributed teams often carries more weight in remote hiring decisions.
Which industries hire the most remote service delivery managers?
The sectors hiring the most remote service delivery managers are Consumer Goods and Technology & Software, based on current remote listings on Migrate Mate as of August 2026. These industries rely on service delivery managers to coordinate client commitments and internal teams across time zones and locations without centralized offices.
See All 58 Remote Service Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs