Remote Service Delivery Manager Jobs
Remote service delivery manager jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and enterprise teams running distributed operations in sectors including IT services, telecommunications, and managed services. Employers hiring remote service delivery managers right now include Peraton, TTEC, and SugarShot. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 36+ Remote Service Delivery Manager jobs
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
Peraton is hiring for a Private Cloud Service Delivery Manager to support the Texas Department of Information Resources (DIR) with overall accountability for Private Cloud, network, and AI Platform service delivery.
The Service Delivery Manager will provide operational leadership across the Private Cloud, network, and AI Platform environments, ensuring service-level attainment, infrastructure lifecycle management, incident and problem management, ServiceNow service fulfillment, and CMDB accuracy.
This position supports operations across both the Austin Data Center (ADC) and San Angelo Data Center (SDC). This position supports both Austin Data Center (ADC) and San Angelo Data Center (SDC)
Key Responsibilities:
- Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery.
- Ensure SLA attainment across all applicable service tiers
- Manage compute and VM lifecycle management across the Austin Data Center (ADC) and San Angelo Data Center (SDC).
- Provide AI Platform service delivery when the optional sovereign AI Platform is implemented.
- Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support.
- Manage ServiceNow service catalog fulfillment.
- Maintain CMDB accuracy and configuration management.
- Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable.
- Monitor operational performance and ensure achievement of contractual service levels.
- Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model.
- Support continuous improvement of service management and operational processes.
Qualifications
Required Qualifications:
- 12 years of experience, may have supervisory or management experience.
- 7+ years of private cloud or enterprise data center managed services operations experience.
- Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform — required.
- Experience managing tiered storage environments, including SAN/NAS, in conjunction with compute environments.
- Experience with ITIL-based service management operations.
- Experience managing infrastructure in a government or regulated environment.
- Familiarity with the ServiceNow ITSM platform.
- Experience working within MSI/multi-vendor government IT delivery models.
- Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery.
- Strong operational leadership and communication skills.
- VMware Certified Professional (VCP) or equivalent certification — required.
- Must be a US Citizen.
- Must be able to obtain and maintain the required agency clearance.
Preferred Qualifications:
The following qualifications are preferred:
- Experience with AI/ML infrastructure.
- Experience with GPU compute environments.
- Experience supporting cloud AI platforms.
- Experience with sovereign AI platforms.
- ITIL v4 Foundation certification.
- Cloud architecture certification, such as AWS, Azure, or equivalent.
- Experience operating large-scale private cloud or data center environments across multiple physical locations.
- Experience supporting state government, federal government, or other highly regulated IT environments.
- Experience managing high-availability infrastructure with stringent SLA requirements.
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
Peraton is hiring for a Private Cloud Service Delivery Manager to support the Texas Department of Information Resources (DIR) with overall accountability for Private Cloud, network, and AI Platform service delivery.
The Service Delivery Manager will provide operational leadership across the Private Cloud, network, and AI Platform environments, ensuring service-level attainment, infrastructure lifecycle management, incident and problem management, ServiceNow service fulfillment, and CMDB accuracy.
This position supports operations across both the Austin Data Center (ADC) and San Angelo Data Center (SDC). This position supports both Austin Data Center (ADC) and San Angelo Data Center (SDC)
Key Responsibilities:
- Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery.
- Ensure SLA attainment across all applicable service tiers
- Manage compute and VM lifecycle management across the Austin Data Center (ADC) and San Angelo Data Center (SDC).
- Provide AI Platform service delivery when the optional sovereign AI Platform is implemented.
- Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support.
- Manage ServiceNow service catalog fulfillment.
- Maintain CMDB accuracy and configuration management.
- Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable.
- Monitor operational performance and ensure achievement of contractual service levels.
- Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model.
- Support continuous improvement of service management and operational processes.
Qualifications
Required Qualifications:
- 12 years of experience, may have supervisory or management experience.
- 7+ years of private cloud or enterprise data center managed services operations experience.
- Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform — required.
- Experience managing tiered storage environments, including SAN/NAS, in conjunction with compute environments.
- Experience with ITIL-based service management operations.
- Experience managing infrastructure in a government or regulated environment.
- Familiarity with the ServiceNow ITSM platform.
- Experience working within MSI/multi-vendor government IT delivery models.
- Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery.
- Strong operational leadership and communication skills.
- VMware Certified Professional (VCP) or equivalent certification — required.
- Must be a US Citizen.
- Must be able to obtain and maintain the required agency clearance.
Preferred Qualifications:
The following qualifications are preferred:
- Experience with AI/ML infrastructure.
- Experience with GPU compute environments.
- Experience supporting cloud AI platforms.
- Experience with sovereign AI platforms.
- ITIL v4 Foundation certification.
- Cloud architecture certification, such as AWS, Azure, or equivalent.
- Experience operating large-scale private cloud or data center environments across multiple physical locations.
- Experience supporting state government, federal government, or other highly regulated IT environments.
- Experience managing high-availability infrastructure with stringent SLA requirements.
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
See All 36 Remote Service Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Service Delivery Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote service delivery manager jobs.
- 3 to 7 years of experience managing IT or operations service delivery
- ITIL Foundation certification or higher, or willingness to obtain it
- Demonstrated ability to manage SLAs, KPIs, and client escalations
- Proficiency with service management tools such as ServiceNow, Jira, or Remedy
- Bachelor's degree in information technology, business, or a related field
- Experience leading cross-functional teams and vendor or third-party relationships
Tips for Your Remote Service Delivery Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service delivery manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at established firms fill fast, so applying in the first few days gives you a real advantage.
Show async communication skills concretely
Remote service delivery managers run client updates, escalation threads, and vendor coordination almost entirely in writing. Prepare work samples like status reports, incident summaries, or SLA review emails that show you can communicate complex delivery situations clearly without a meeting.
Highlight remote-ready service management tools
Employers hiring remote service delivery managers look for direct experience with ServiceNow, Jira Service Management, Zendesk, or similar ITSM platforms. Name the specific tools you have used and describe how you used them to track tickets, manage SLAs, or run service reviews with distributed teams.
Demonstrate self-directed escalation management
Remote hiring managers want evidence you can identify and resolve service failures without being prompted. In your resume and interviews, describe specific instances where you caught an SLA breach early, coordinated a fix across remote stakeholders, and documented the outcome for the client.
Remote Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a remote service delivery manager job?
Target remote-first technology companies, managed service providers, and cloud software firms that run distributed client-facing teams, because these employers are most likely to hire service delivery managers remotely. Remote hiring managers screen for strong written communication, demonstrated ability to manage SLAs and escalations without in-person oversight, and fluency with project management and collaboration tools like Jira, ServiceNow, or Confluence. A portfolio of documented service improvements or client satisfaction outcomes gives you a concrete edge.
Which companies hire remote service delivery managers?
Employers currently hiring remote service delivery managers include Peraton, TTEC, and SugarShot, per current remote listings on Migrate Mate as of September 2026. Remote openings tend to concentrate at managed service providers, SaaS platforms, and IT outsourcing firms that coordinate delivery across distributed client and internal teams.
Can you get a remote service delivery manager job with no experience?
Yes, but remote entry-level service delivery manager roles are harder to land because employers expect you to manage client relationships and service workflows independently from day one. Your best entry paths are help desk or IT support roles at remote-first companies, where you can build documented service outcomes, then move into junior delivery or service coordinator roles. Showing async communication skills and familiarity with ITSM tools like ServiceNow or Zendesk helps open doors.
Do you need a degree for remote service delivery manager jobs?
Not always. Many remote employers prioritize ITIL certification, hands-on service management experience, and measurable client outcomes over a specific degree. A bachelor's in information technology, business, or a related field is common among candidates, but demonstrated ability to manage SLAs, handle escalations, and coordinate distributed teams often carries more weight in remote hiring decisions.
Which industries hire the most remote service delivery managers?
The sectors hiring the most remote service delivery managers are Technology & Software, based on current remote listings on Migrate Mate as of September 2026. These industries rely on service delivery managers to coordinate client commitments and internal teams across time zones and locations without centralized offices.
See All 36 Remote Service Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs