Senior Level Service Delivery Manager Jobs
Senior level service delivery manager jobs put experienced professionals in charge of defining service standards, owning client outcomes, and leading the teams and programs that deliver on them. Roles are spread across on-site, hybrid, and remote settings in Technology & Software, Automotive, and Retail, with employers like Wabtec, T-Mobile, and MediLogix hiring at this level now.
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Showing 5 of 38+ Senior Level Service Delivery Manager jobs
- Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
- Ensure compliance with ITIL processes and BFSI regulatory
- Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
- Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
- Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
- Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
- Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
- Preparing Status reporting and dashboards.
- 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
- Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
- Expertise in ITIL framework and service management best practices.
- Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
- Excellent leadership, communication, and stakeholder management skills.
- Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
- Ensure compliance with ITIL processes and BFSI regulatory
- Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
- Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
- Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
- Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
- Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
- Preparing Status reporting and dashboards.
- 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
- Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
- Expertise in ITIL framework and service management best practices.
- Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
- Excellent leadership, communication, and stakeholder management skills.
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Find JobsSenior Level Service Delivery Manager Job Market
Who's Hiring
- Wabtec6
- T-Mobile2
- MediLogix2M
- Johns Hopkins University2
- HP1
Top Industries Hiring
- Technology & Software10
- Automotive6
- Retail2
- Education2
- Manufacturing2
Senior Level Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a senior level service delivery manager job?
Employers hiring at this level want candidates who have owned end-to-end service delivery programs, not just participated in them. Highlight your experience setting SLAs, managing escalations, and leading cross-functional teams through complex transitions. A strong portfolio of measurable outcomes, such as reduced downtime, improved CSAT scores, or successful contract renewals, gives you a clear edge over candidates with similar tenure.
Which companies hire senior level service delivery managers?
Companies hiring senior level service delivery managers right now include Wabtec, T-Mobile, and MediLogix, based on current listings on Migrate Mate as of June 2026. Hiring at this level is driven by large enterprises and managed service providers that run complex, multi-client or multi-site operations requiring experienced leadership to manage delivery risk and client relationships.
Are there remote senior level service delivery manager jobs?
Yes, though availability varies by employer and industry. About 23% of senior level service delivery manager openings are remote or hybrid as of June 2026, reflecting strong demand from organizations comfortable with distributed leadership for this function. Fully remote roles at the senior level tend to be most common in technology, consulting, and financial services.
What makes a service delivery manager role senior level?
Senior level service delivery manager roles are defined by scope, ownership, and accountability rather than task execution. At this stage, you set delivery strategy, own client relationships at the executive level, and are responsible for the performance of the broader team. You're expected to mentor junior managers, contribute to process improvement, and represent delivery in cross-functional or client-facing conversations where decisions carry significant business impact.
Which industries hire the most senior level service delivery managers?
Senior level service delivery manager roles concentrate in Technology & Software, Automotive, and Retail, based on current listings on Migrate Mate as of June 2026. These sectors drive hiring at this level because they rely on complex, ongoing service operations where experienced oversight directly affects client retention, contract value, and operational continuity.