Mid Level Service Delivery Manager Jobs
Mid level service delivery manager jobs go to professionals ready to own service portfolios end to end, coordinate cross-functional teams, and resolve escalations without waiting for direction. Openings cover on-site, hybrid, and remote settings across Education, Accounting & Auditing, and Transportation & Logistics, with employers like EY, Hitachi Rail, and Clean Harbors hiring at this level now.
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Showing 5 of 9+ Mid Level Service Delivery Manager jobs
Location:
Alamo, Tennessee, United States of AmericaJob ID:
R0123058Date Posted:
2026-04-02Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
IT, Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.
In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.
You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.
This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations . Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How you’ll make an impact
Lead IT service delivery for assigned factory sites
Serve as the primary IT escalation point for the business
Ensure effective ticket management, triage, and resolution
Deliver and support onsite IT infrastructure and applications
Oversee local IT governance, security, and cybersecurity response
Manage IT demand intake and prioritize business requirements
Lead IT build and improvement projects at site level
Coordinate IT vendors and global delivery teams
Plan and control site IT budget and costs
Enable secure machine and network connectivity
Your background
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
5+ years of experience in Information Technology
2+ years in an IT leadership or management role
Experience supporting manufacturing or industrial environments
Project management experience for complex initiatives
Strong communication skills in English; additional local language skills valued
Tools
MS Office products including Excel, Word, SharePoint, Teams, and Outlook
ServiceNow (SNOW) Enterprise IT Management Platform
Microsoft DevOps and Microsoft Azure
SAP S/4HANA
Information, Data & Analytics, and Business Intelligence solutions
More about us
Be part of Hitachi Energy, a global leader accelerating the energy transition
Grow your career through international collaboration and development programs
Work in a purpose‑driven organization committed to innovation and sustainability
What We Offer
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
Retirement Savings – 401(k) with company match and additional contributions
Paid Time Off – Flexible PTO, paid holidays
Professional Growth – Tuition reimbursement and continuous learning programs
Family Support – Parental leave, adoption assistance, and fertility benefits
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Location:
Alamo, Tennessee, United States of AmericaJob ID:
R0123058Date Posted:
2026-04-02Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
IT, Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.
In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.
You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.
This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations . Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How you’ll make an impact
Lead IT service delivery for assigned factory sites
Serve as the primary IT escalation point for the business
Ensure effective ticket management, triage, and resolution
Deliver and support onsite IT infrastructure and applications
Oversee local IT governance, security, and cybersecurity response
Manage IT demand intake and prioritize business requirements
Lead IT build and improvement projects at site level
Coordinate IT vendors and global delivery teams
Plan and control site IT budget and costs
Enable secure machine and network connectivity
Your background
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
5+ years of experience in Information Technology
2+ years in an IT leadership or management role
Experience supporting manufacturing or industrial environments
Project management experience for complex initiatives
Strong communication skills in English; additional local language skills valued
Tools
MS Office products including Excel, Word, SharePoint, Teams, and Outlook
ServiceNow (SNOW) Enterprise IT Management Platform
Microsoft DevOps and Microsoft Azure
SAP S/4HANA
Information, Data & Analytics, and Business Intelligence solutions
More about us
Be part of Hitachi Energy, a global leader accelerating the energy transition
Grow your career through international collaboration and development programs
Work in a purpose‑driven organization committed to innovation and sustainability
What We Offer
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
Retirement Savings – 401(k) with company match and additional contributions
Paid Time Off – Flexible PTO, paid holidays
Professional Growth – Tuition reimbursement and continuous learning programs
Family Support – Parental leave, adoption assistance, and fertility benefits
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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Who's Hiring
Top Industries Hiring
- Education
- Accounting & Auditing
- Transportation & Logistics
- Healthcare & Medical Services
- Consulting & Professional Services
Mid Level Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a mid level service delivery manager job?
Position yourself around ownership and outcomes: highlight client relationships you managed independently, SLAs you maintained, and incidents you resolved without escalating. Tailor your resume to show scope, not just tasks. Emphasize tools like ITSM platforms, ITIL frameworks, and any cross-functional coordination you led. Hiring managers at this level want proof you can run delivery without hand-holding.
Which companies hire mid level service delivery managers?
Companies hiring mid level service delivery managers right now include EY, Hitachi Rail, and Clean Harbors, based on current listings on Migrate Mate as of September 2026. Employers at this level tend to be mid-to-large organizations with established IT or operations functions that need experienced managers to own day-to-day service delivery independently.
Are there remote mid level service delivery manager jobs?
Yes, though availability varies by employer and industry. About 0% of mid level service delivery manager openings are remote or hybrid as of September 2026, making flexible work a realistic option at this stage. Client-facing roles may require more on-site presence, while internally focused delivery roles tend to offer greater location flexibility.
How do I move up to a mid level service delivery manager role?
Progression into mid level typically comes from consistently owning delivery outcomes rather than just executing tasks. Building that foundation means deepening your understanding of ITIL or relevant frameworks, taking initiative on escalations, tracking service metrics, and demonstrating you can coordinate stakeholders independently. Measurable impact, like improving SLA compliance or reducing incident response times, signals readiness for mid level responsibility.
Which industries hire the most mid level service delivery managers?
Mid Level service delivery manager roles concentrate in Education, Accounting & Auditing, and Transportation & Logistics, based on current listings on Migrate Mate as of September 2026. These sectors drive demand because they operate complex service environments, manage large vendor ecosystems, or support enterprise clients who require dedicated delivery oversight to maintain quality and accountability.