Mid Level Service Delivery Manager Jobs
Mid level service delivery manager jobs go to professionals ready to own service portfolios end to end, coordinate cross-functional teams, and resolve escalations without waiting for direction. Openings cover on-site, hybrid, and remote settings across Technology & Software, Investment & Asset Management, and Consulting & Professional Services, with employers like EY, Motorola Solutions, and Clearwater Analytics (CWAN) hiring at this level now.
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
This is a hybrid role based in Atlanta, GA; New York City, NY; Chicago, IL; Nashville, TN
About the job you're considering
About the job you're considering
We are looking for a Technical Service Delivery Manager to run complex modernization/transformation programs to Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will be partnering with and influencing the direction of multiple engineering teams within and outside of your business line.
As a Service Delivery Manager / leader, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints while navigating ambiguity and multiple priorities.
Your role
- Own end-to-end delivery with clear accountability for execution and outcomes
- Drive programs through structured plans and decisive actions
- Go beyond reporting—identify issues early and take corrective actions proactively
- Manage performance across teams, including addressing underperformance and taking tough calls when required
- Lead delivery in a Systems Integrator (SI) context, managing competing priorities across clients, stakeholders, and engineering teams
- Identify and resolve real delivery challenges such as:
o Time zone and dependency misalignment
o Quality and accountability issues in distributed teams
- Engage deeply with engineering teams in custom application environments, managing interdependencies across systems
- Provide hands-on technology team leadership, not just stakeholder coordination
- Lead stakeholder communication, escalations, and decision-making with a focus on resolution and action
- 10+ years in Technical Project / Delivery Management roles
- Mandatory: Systems Integration (SI) experience with proven delivery ownership
- Proven track record of turning around challenging projects
- Strong experience managing custom-developed enterprise applications (Java/.NET/Cloud ecosystems)
- Strong experience managing global (onshore-offshore) delivery teams
- Demonstrated ability to drive execution along with governance or reporting
- Strong understanding of SDLC, delivery lifecycle, and engineering workflows
- Experience handling performance management and delivery escalations
#LI-SD1
Your skills and experience
. 10+ years of experience in technical program or project management spanning across cross-functional teams, with at least 4+ years in Cloud transformation.
. Experience leading large, cross-functional technical programs from concept through delivery.
. 5+ years of software development experience.
. Experience using analytics to translate business issues into investigative solutions and develop KPIs and metrics (e.g., cost savings, improved efficiency, quality, and velocity).
. Strong understanding of software development lifecycle (SDLC), system architecture, cloud technologies, and/or hardware integration.
. Ability to translate complex technical concepts into clear requirements, timelines, and deliverables.
. Proficient in Agile, Scrum, SAFe, or other modern delivery frameworks.
. Familiarity with DevSecOps practices, testing frameworks, CI/CD pipelines, and system reliability engineering principles.
. Experience with project management tools such as Jira, Azure DevOps, Confluence, and MS Project.
. Strong executive communication skills with the ability to brief senior leadership and external stakeholders.
. Ability to facilitate cross-functional discussions and resolve technical and programmatic conflicts.
. Experience preparing program dashboards, status reports, and decision-ready materials.
. Strong analytical skills with the ability to evaluate trade-offs and drive data-informed decisions.
. Ability to support long-term technical strategy, capability roadmapping, and resource planning.
. Demonstrated leadership in managing matrixed teams, influencing without authority, and fostering accountability and continuous improvement.
#LI-SD1
The base compensation range for this role in the posted location is $98,497 to $233,248
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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Find JobsMid Level Service Delivery Manager Job Market
Who's Hiring
- EY3
- Motorola Solutions2
- Clearwater Analytics (CWAN)2
- CMC1
- AECOM1
Top Industries Hiring
- Technology & Software4
- Investment & Asset Management4
- Consulting & Professional Services4
- Accounting & Auditing3
- Manufacturing2
Mid Level Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a mid level service delivery manager job?
Position yourself around ownership and outcomes: highlight client relationships you managed independently, SLAs you maintained, and incidents you resolved without escalating. Tailor your resume to show scope, not just tasks. Emphasize tools like ITSM platforms, ITIL frameworks, and any cross-functional coordination you led. Hiring managers at this level want proof you can run delivery without hand-holding.
Which companies hire mid level service delivery managers?
Companies hiring mid level service delivery managers right now include EY, Motorola Solutions, and Clearwater Analytics (CWAN), based on current listings on Migrate Mate as of June 2026. Employers at this level tend to be mid-to-large organizations with established IT or operations functions that need experienced managers to own day-to-day service delivery independently.
Are there remote mid level service delivery manager jobs?
Yes, though availability varies by employer and industry. About 44% of mid level service delivery manager openings are remote or hybrid as of June 2026, making flexible work a realistic option at this stage. Client-facing roles may require more on-site presence, while internally focused delivery roles tend to offer greater location flexibility.
How do I move up to a mid level service delivery manager role?
Progression into mid level typically comes from consistently owning delivery outcomes rather than just executing tasks. Building that foundation means deepening your understanding of ITIL or relevant frameworks, taking initiative on escalations, tracking service metrics, and demonstrating you can coordinate stakeholders independently. Measurable impact, like improving SLA compliance or reducing incident response times, signals readiness for mid level responsibility.
Which industries hire the most mid level service delivery managers?
Mid Level service delivery manager roles concentrate in Technology & Software, Investment & Asset Management, and Consulting & Professional Services, based on current listings on Migrate Mate as of June 2026. These sectors drive demand because they operate complex service environments, manage large vendor ecosystems, or support enterprise clients who require dedicated delivery oversight to maintain quality and accountability.