Mid Level Service Delivery Manager Jobs
Mid level service delivery manager jobs go to professionals ready to own service portfolios end to end, coordinate cross-functional teams, and resolve escalations without waiting for direction. Openings cover on-site, hybrid, and remote settings across Retail, Telecommunications, and Accounting & Auditing, with employers like EY, Safeway, and T-Mobile hiring at this level now.
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JOB TITLE: ServiceNow HR Service Delivery (HRSD) Developer
LOCATION: Santa Clara, CA
DURATION: 6 Months
PAY RANGE: $31 - $50/hr.
COMPANY: Our client is a global leader in AI and high-performance computing, powering innovations in gaming, robotics, and data science. We are seeking a Senior ServiceNow HR Service Delivery (HRSD) Developer to lead the design, architecture, development, and deployment of scalable HR solutions on the ServiceNow platform. This role will serve as a technical leader for HRSD initiatives, partnering closely with global HR stakeholders, IT teams, and vendors to deliver innovative employee experiences and drive HR process transformation. The ideal candidate will bring deep expertise in ServiceNow HRSD, HR systems integrations, and platform architecture, while helping shape the future roadmap for AI-enabled HR service delivery. This individual will provide technical leadership, recommend best practices, and ensure solutions are scalable, maintainable, secure, and aligned with enterprise standards.
Responsibilities:
- Architect, design, develop, and configure scalable solutions within ServiceNow HRSD, including Case & Knowledge Management, Employee Service Center, Onboarding, Offboarding, and Lifecycle Events.
- Serve as the technical lead for HRSD initiatives, guiding solution design, architecture decisions, technical feasibility, and implementation strategy.
- Partner with global HR and IT stakeholders to analyze business needs and define technical solutions that align with best practices and long-term strategy.
- Design and implement integrations between ServiceNow HRSD and enterprise HR systems, coordinating with system owners to ensure reliable and scalable solutions.
- Collaborate with IT partners when issues or enhancements affect the broader ServiceNow platform, ensuring alignment with enterprise-wide governance, security, and system architecture.
- Explore and implement efficient workflows using Flow Designer, Business Rules, UI Policies, IntegrationHub, and ServiceNow APIs, ensuring solutions are scalable, maintainable, and aligned with business needs.
- Design, develop, and implement AI-enabled HR service delivery solutions using ServiceNow Now Assist, AI Agents, and other generative AI capabilities to enhance employee self-service, streamline HR workflows, and improve HR case resolution.
- Assess the long-term scalability and sustainability of proposed solutions and provide recommendations that balance business needs with platform best practices.
- Perform unit testing to validate solution quality and functionality.
- Coordinate system testing and user acceptance testing (UAT) with stakeholders and end users.
- Troubleshoot and resolve HRSD-specific issues, collaborating with IT partners to address broader platform-wide concerns.
- Maintain comprehensive technical documentation for configurations, solutions, integrations, and deployments.
- Facilitate knowledge transfer and mentor team members on ServiceNow development standards, architecture patterns, and platform best practices.
- Stay current on ServiceNow product innovations, AI capabilities, and HR technology trends, identifying opportunities to improve employee experience and operational efficiency.
QUALIFICATIONS
- Strong understanding of HR processes, workflows, and employee service delivery best practices.
- Experience collaborating with global stakeholders across multiple time zones.
- Excellent communication, problem-solving, stakeholder management, and collaboration skills.
- Ability to work independently, drive initiatives forward, and operate effectively in a fast-paced environment.
TECHNICAL SKILLS:
- 5+ years of experience in ServiceNow development and administration, including significant experience with HR Service Delivery (HRSD).
- Proven expertise in architecting, designing, and implementing HRSD solutions, HR profile management, integrations, and process automation.
- Strong experience implementing and supporting HR service processes, including onboarding, offboarding, employee transitions, case management, and knowledge management.
- Hands-on experience in multi-instance ServiceNow environments (Dev, Test, Stage, and Production).
- ServiceNow HRSD certification required.
- Strong proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow development.
- Experience designing and implementing integrations between ServiceNow and enterprise HR applications such as Workday, Cornerstone, and vendor management systems.
PREFERRED QUALIFICATIONS:
- ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA).
- Experience with IntegrationHub, REST APIs, Graph APIs, and enterprise integration patterns.
- Experience implementing ServiceNow Now Assist, AI Agents, Virtual Agent, or other generative AI capabilities within ServiceNow.
- Experience leveraging AI coding assistants and adapting AI-generated or SPP vibe-coded solutions into scalable, maintainable ServiceNow implementations.
- Experience working in large, global enterprise environments.
- Experience mentoring developers and providing technical leadership for ServiceNow programs.
Education:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
FAIR CHANCE POLICY:
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
JOB TITLE: ServiceNow HR Service Delivery (HRSD) Developer
LOCATION: Santa Clara, CA
DURATION: 6 Months
PAY RANGE: $31 - $50/hr.
COMPANY: Our client is a global leader in AI and high-performance computing, powering innovations in gaming, robotics, and data science. We are seeking a Senior ServiceNow HR Service Delivery (HRSD) Developer to lead the design, architecture, development, and deployment of scalable HR solutions on the ServiceNow platform. This role will serve as a technical leader for HRSD initiatives, partnering closely with global HR stakeholders, IT teams, and vendors to deliver innovative employee experiences and drive HR process transformation. The ideal candidate will bring deep expertise in ServiceNow HRSD, HR systems integrations, and platform architecture, while helping shape the future roadmap for AI-enabled HR service delivery. This individual will provide technical leadership, recommend best practices, and ensure solutions are scalable, maintainable, secure, and aligned with enterprise standards.
Responsibilities:
- Architect, design, develop, and configure scalable solutions within ServiceNow HRSD, including Case & Knowledge Management, Employee Service Center, Onboarding, Offboarding, and Lifecycle Events.
- Serve as the technical lead for HRSD initiatives, guiding solution design, architecture decisions, technical feasibility, and implementation strategy.
- Partner with global HR and IT stakeholders to analyze business needs and define technical solutions that align with best practices and long-term strategy.
- Design and implement integrations between ServiceNow HRSD and enterprise HR systems, coordinating with system owners to ensure reliable and scalable solutions.
- Collaborate with IT partners when issues or enhancements affect the broader ServiceNow platform, ensuring alignment with enterprise-wide governance, security, and system architecture.
- Explore and implement efficient workflows using Flow Designer, Business Rules, UI Policies, IntegrationHub, and ServiceNow APIs, ensuring solutions are scalable, maintainable, and aligned with business needs.
- Design, develop, and implement AI-enabled HR service delivery solutions using ServiceNow Now Assist, AI Agents, and other generative AI capabilities to enhance employee self-service, streamline HR workflows, and improve HR case resolution.
- Assess the long-term scalability and sustainability of proposed solutions and provide recommendations that balance business needs with platform best practices.
- Perform unit testing to validate solution quality and functionality.
- Coordinate system testing and user acceptance testing (UAT) with stakeholders and end users.
- Troubleshoot and resolve HRSD-specific issues, collaborating with IT partners to address broader platform-wide concerns.
- Maintain comprehensive technical documentation for configurations, solutions, integrations, and deployments.
- Facilitate knowledge transfer and mentor team members on ServiceNow development standards, architecture patterns, and platform best practices.
- Stay current on ServiceNow product innovations, AI capabilities, and HR technology trends, identifying opportunities to improve employee experience and operational efficiency.
QUALIFICATIONS
- Strong understanding of HR processes, workflows, and employee service delivery best practices.
- Experience collaborating with global stakeholders across multiple time zones.
- Excellent communication, problem-solving, stakeholder management, and collaboration skills.
- Ability to work independently, drive initiatives forward, and operate effectively in a fast-paced environment.
TECHNICAL SKILLS:
- 5+ years of experience in ServiceNow development and administration, including significant experience with HR Service Delivery (HRSD).
- Proven expertise in architecting, designing, and implementing HRSD solutions, HR profile management, integrations, and process automation.
- Strong experience implementing and supporting HR service processes, including onboarding, offboarding, employee transitions, case management, and knowledge management.
- Hands-on experience in multi-instance ServiceNow environments (Dev, Test, Stage, and Production).
- ServiceNow HRSD certification required.
- Strong proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow development.
- Experience designing and implementing integrations between ServiceNow and enterprise HR applications such as Workday, Cornerstone, and vendor management systems.
PREFERRED QUALIFICATIONS:
- ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA).
- Experience with IntegrationHub, REST APIs, Graph APIs, and enterprise integration patterns.
- Experience implementing ServiceNow Now Assist, AI Agents, Virtual Agent, or other generative AI capabilities within ServiceNow.
- Experience leveraging AI coding assistants and adapting AI-generated or SPP vibe-coded solutions into scalable, maintainable ServiceNow implementations.
- Experience working in large, global enterprise environments.
- Experience mentoring developers and providing technical leadership for ServiceNow programs.
Education:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
FAIR CHANCE POLICY:
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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Mid Level Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a mid level service delivery manager job?
Position yourself around ownership and outcomes: highlight client relationships you managed independently, SLAs you maintained, and incidents you resolved without escalating. Tailor your resume to show scope, not just tasks. Emphasize tools like ITSM platforms, ITIL frameworks, and any cross-functional coordination you led. Hiring managers at this level want proof you can run delivery without hand-holding.
Which companies hire mid level service delivery managers?
Companies hiring mid level service delivery managers right now include EY, Safeway, and T-Mobile, based on current listings on Migrate Mate as of November 2026. Employers at this level tend to be mid-to-large organizations with established IT or operations functions that need experienced managers to own day-to-day service delivery independently.
Are there remote mid level service delivery manager jobs?
Yes, though availability varies by employer and industry. About 0% of mid level service delivery manager openings are remote or hybrid as of November 2026, making flexible work a realistic option at this stage. Client-facing roles may require more on-site presence, while internally focused delivery roles tend to offer greater location flexibility.
How do I move up to a mid level service delivery manager role?
Progression into mid level typically comes from consistently owning delivery outcomes rather than just executing tasks. Building that foundation means deepening your understanding of ITIL or relevant frameworks, taking initiative on escalations, tracking service metrics, and demonstrating you can coordinate stakeholders independently. Measurable impact, like improving SLA compliance or reducing incident response times, signals readiness for mid level responsibility.
Which industries hire the most mid level service delivery managers?
Mid Level service delivery manager roles concentrate in Retail, Telecommunications, and Accounting & Auditing, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because they operate complex service environments, manage large vendor ecosystems, or support enterprise clients who require dedicated delivery oversight to maintain quality and accountability.