Remote Experience Manager Jobs
Remote experience manager jobs are open across customer success, hospitality technology, and employee engagement sectors, with companies ranging from remote-first SaaS firms to large distributed enterprises hiring at coordinator through director level. Employers hiring remotely right now include LawnStarter, CarNow, and Axios. See the openings below and apply to the ones that match your experience.
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About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team
Upstart’s Borrower Experience team builds the experiences that help borrowers manage their loans from funding through final repayment. As part of Servicing, the team owns borrower-facing web and mobile experiences, including the Funded Borrower Dashboard, payment journeys, and Sierra, our servicing AI agent. Our mission is to make managing a loan simple, transparent, and empathetic—helping borrowers make payments, find support, and stay on track.
Our work directly influences borrower trust, payment success, operational efficiency, and Upstart’s financial performance. We partner closely with Product, Design, Operations, Analytics, and Compliance to turn complex servicing needs into intuitive products backed by reliable, scalable systems.
As the Senior Engineering Manager, Borrower Experience, you will lead a team of fullstack engineers with ownership across user interfaces, backend services, APIs, and integrations. Reporting to the Director of Engineering, you will shape technical strategy, develop a high-performing team, and deliver borrower-facing products that balance usability, delivery speed, reliability, and compliance. You will also help modernize our servicing architecture, creating foundations that make it easier to build and improve borrower experiences.
How you’ll make an impact
- Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences.
- Own technical execution across the stack, connecting intuitive user interfaces with reliable backend services, APIs, and servicing systems.
- Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences.
- Define and execute a multi-quarter technical strategy that advances borrower experience and Servicing priorities.
- Guide architectural decisions and modernization efforts that improve system reliability, observability, maintainability, and development speed.
- Collaborate with cross-functional partners to simplify complex borrower needs and regulatory requirements into clear, accessible product experiences.
- Build a culture of ownership, product quality, experimentation, and operational excellence, with clear visibility into priorities, delivery risks, and trade-offs.
Minimum Qualifications
- 10–15 years of software engineering experience, including 4–7 years in engineering management.
- Experience leading fullstack engineering teams that build and operate customer-facing products.
- Strong technical depth across frontend architecture, backend services, APIs, distributed systems, and system design.
- Demonstrated ability to partner with Product and Design to deliver intuitive user experiences and measurable business outcomes.
- Proven experience leading teams in regulated domains such as fintech, payments, or lending.
- Experience defining and delivering complex technical strategies while balancing product delivery with architectural improvements.
- A strong track record of hiring, coaching, and developing high-performing engineers.
- Excellent communication and cross-functional collaboration skills, including the ability to explain technical decisions and trade-offs to varied audiences.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
What you'll love
At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team
Upstart’s Borrower Experience team builds the experiences that help borrowers manage their loans from funding through final repayment. As part of Servicing, the team owns borrower-facing web and mobile experiences, including the Funded Borrower Dashboard, payment journeys, and Sierra, our servicing AI agent. Our mission is to make managing a loan simple, transparent, and empathetic—helping borrowers make payments, find support, and stay on track.
Our work directly influences borrower trust, payment success, operational efficiency, and Upstart’s financial performance. We partner closely with Product, Design, Operations, Analytics, and Compliance to turn complex servicing needs into intuitive products backed by reliable, scalable systems.
As the Senior Engineering Manager, Borrower Experience, you will lead a team of fullstack engineers with ownership across user interfaces, backend services, APIs, and integrations. Reporting to the Director of Engineering, you will shape technical strategy, develop a high-performing team, and deliver borrower-facing products that balance usability, delivery speed, reliability, and compliance. You will also help modernize our servicing architecture, creating foundations that make it easier to build and improve borrower experiences.
How you’ll make an impact
- Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences.
- Own technical execution across the stack, connecting intuitive user interfaces with reliable backend services, APIs, and servicing systems.
- Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences.
- Define and execute a multi-quarter technical strategy that advances borrower experience and Servicing priorities.
- Guide architectural decisions and modernization efforts that improve system reliability, observability, maintainability, and development speed.
- Collaborate with cross-functional partners to simplify complex borrower needs and regulatory requirements into clear, accessible product experiences.
- Build a culture of ownership, product quality, experimentation, and operational excellence, with clear visibility into priorities, delivery risks, and trade-offs.
Minimum Qualifications
- 10–15 years of software engineering experience, including 4–7 years in engineering management.
- Experience leading fullstack engineering teams that build and operate customer-facing products.
- Strong technical depth across frontend architecture, backend services, APIs, distributed systems, and system design.
- Demonstrated ability to partner with Product and Design to deliver intuitive user experiences and measurable business outcomes.
- Proven experience leading teams in regulated domains such as fintech, payments, or lending.
- Experience defining and delivering complex technical strategies while balancing product delivery with architectural improvements.
- A strong track record of hiring, coaching, and developing high-performing engineers.
- Excellent communication and cross-functional collaboration skills, including the ability to explain technical decisions and trade-offs to varied audiences.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
What you'll love
At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
See All 122+ Remote Experience Manager Jobs
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Find JobsRemote Experience Manager Job Market
Who's Hiring
- LawnStarter10
- CarNow6
- Axios2
- Xsolla2
- EPAM Systems2
Top Industries Hiring
- Technology & Software
- Retail
- Staffing & Recruiting
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in remote experience manager jobs.
- Three or more years managing customer or employee experience programs end-to-end
- Proficiency with customer experience platforms such as Medallia, Qualtrics, or Salesforce Service Cloud
- Experience designing or analyzing journey maps and customer touchpoint audits
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Bachelor's degree in hospitality management, business, communications, or a related field
- Familiarity with Net Promoter Score, CSAT, or similar experience measurement frameworks
Tips for Your Remote Experience Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote experience manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through mixed local and remote results.
Show async communication skills upfront
Remote employers for this role pay close attention to how you write. Use your cover letter and application materials to demonstrate clear, structured communication, since that is how you will manage programs, align stakeholders, and move projects forward every day.
Build a portfolio of program outcomes
Document two or three experience programs you have owned, the goals behind them, and the results you delivered. Remote hiring managers cannot observe you in an office, so concrete evidence of what you have designed and executed becomes your primary proof of ability.
Target remote-first companies in your sector
Companies built around distributed work hire experience managers remotely far more consistently than hybrid firms converting office roles. Focus your search on organizations where remote is the default operating model, not an exception, so the role is designed for async success from the start.
Remote Experience Manager Jobs: Frequently Asked Questions
How do I get a remote experience manager job?
Remote experience manager roles go to candidates who can demonstrate self-direction and strong written communication from day one. Remote employers screen for async collaboration skills, comfort with tools like Slack and project management platforms, and the ability to drive experience programs without in-person oversight. A portfolio showing measurable outcomes from past programs gives you a clear edge over candidates with equivalent titles but no documented results.
Which companies hire remote experience managers?
Employers currently hiring remote experience managers include LawnStarter, CarNow, and Axios, per current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, distributed HR platforms, and customer success organizations in software and services tend to hire this role remotely most consistently.
Can you get a remote experience manager job with no experience?
Yes, but remote entry-level experience manager roles are harder to land because employers expect you to work independently from the start without in-person guidance. Remote-first startups and smaller distributed teams are more likely to take a chance on candidates who show strong async communication, initiative, and documented project ownership, even if that comes from volunteer work, internships, or freelance event or community coordination.
Do you need a degree for remote experience manager jobs?
Not always. Many remote employers weigh demonstrated skills, a clear portfolio of experience programs you have designed or managed, and measurable outcomes over a specific degree. A background in communications, business, or hospitality can help, but remote hiring managers for this role frequently care more about your ability to manage stakeholders and deliver results independently than about your academic credentials.
Which industries hire the most remote experience managers?
Most remote experience manager openings sit in Technology & Software, Retail, and Staffing & Recruiting, per current remote listings on Migrate Mate as of November 2026. These sectors rely heavily on distributed teams and need experience managers who can design and run programs that connect employees or customers without a physical location as an anchor.
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