Learning Program Manager Jobs

JOB ANNOUNCEMENT

The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.

Title: Program Coordinator - YAWL Work Based Learning

Salary: $30.00 - $34.00 per hour plus excellent benefits

Reports to: Program Supervisor

Status: Full-Time, (40 hours/week), Non-Exempt

Program Summary: CYC’s YAWL Workforce Development Program provides job readiness and employment support services to youth ages 16-24. The program offers 1:1 job search and career coaching, work based learning internships, college and career exploration, and job shadowing opportunities to propel youth and young adults to be ready for college, work and reach productive adulthood.

Position Description: Under the supervision of the Program Supervisor, the Program Coordinator is responsible for overseeing the Work Based Learning portfolio, supervising staff, overseeing workshops/trainings, establishing best practice program models, and providing high quality youth workforce and development services.

DUTIES AND RESPONSIBILITIES:

• Oversee the development, implementation, and continuous improvement of the Young Adult Work Link program and comprehensive service delivery model.
• Develop policy and procedure recommendations to strengthen the program model and collaboration among grantee and coalition partners.
• Ensure program development and service delivery align with “Youth Program Quality Standards” and meet all “Work Plan” deliverables and deadlines.
• Complete all required documentation, reports, and program deliverables in a timely manner.
• Lead citywide outreach and recruitment efforts, cultivating strategic community partnerships and developing a robust referral network to support recruitment and engagement, with a focus on priority populations.
• Develop and facilitate job readiness training workshops, including but not limited to professionalism, career exploration, resume and cover letter building, job search/navigation, interview skill development, mock interviews, and strength/talent identification.
• Coordinate subsidized internships, recruiting local SF businesses/employers to partner as a worksite and provide support to worksite supervisors and participants throughout the internship period.
• Conduct participant assessments and provide intensive case management, wraparound supportive services, and guidance to address barriers affecting work and school performance.
• Develop individualized vocational goals and career plans using vocational and interest assessments, and provide personal and career guidance.
• Coordinate GED attainment, tutoring, basic skills remediation, postsecondary education, and workforce training services.
• Provide 1:1 career guidance and assist participants with individualized education and career planning services, job search and placement assistance and conduct follow ups for retention services.
• Connect participants to resources within CYC and other CBO or city services for barrier removal to ensure their success.
• Supervise, support, coach and train Program Specialists in job readiness training content, career counseling, outreach, funder databases, and other duties as applicable.
• Collaborate with the workforce team to strategize on program planning, development and implementation of overall youth workforce development programs and outcomes.
• Partnerships/Event Planning
• Coordinate career exploration events and adult mentoring opportunities such as worksite/company tours, college tours, and networking events for program participants
• Support agency-wide events and perform other duties as assigned by management.

QUALIFICATIONS:

• Bachelor's degree in relevant field.
• Experience working with diverse youth backgrounds, preferably within youth workforce development programs.
• Previous experience in program coordination, internship coordination, and development
• Ability to work with ethnically diverse groups of low-income youth as well as English learners to support their social and emotional needs during transition.
• At least 1 year of experience supervising a team of three or more staff.
• Experience working with San Francisco's diverse communities and neighborhoods.
• Experience working with community-based service providers and private sector partners.
• Excellent verbal and written communication skills and proficiency in Microsoft Office, Google Workspace, Zoom, and other technology platforms.
• Experience facilitating workshops for youth and young adults.
• Ability to work as part of a team, to prioritize and handle multiple tasks and to work independently in a high-pressure environment.
• Bilingual in Cantonese/Mandarin/Spanish and English is preferred.
• Excellent oral and written communication skills.
• Enthusiasm for promoting academic achievement and college education.
• Able to lift or move at least 25lbs
• Ability to work some evenings and weekends.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

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